To get the most out of your customer service tool your admins andagents need to know the best way to use Zendesk. Training is done via interactive live web based video conferencing so anyone can join from anywhere.
729 provides one on one training to Zendesk admins so you can manage your entire team yourself.
729 Solutions provides training to groups of agents to show them the exact steps needed to quickly and efficiently handle calls, chat, emails etc...
729 can also provide digital guides to show screenshots of all the steps required by your agents for any workflow. If you are hiring new agents these manuals can be invaluable to quickly helping them handle calls and emails.
“When I have a question I know I will get an answer that is easy for me to understand and not just a technical answer.”Sreedhar Reddy Larvol, Product Manager
“Timely, appropriate and always quick answers - which I enjoy.”Stuart Harris Alta Service
“Overwhelmingly, the feedback from our whole team was excellent.”Hillan Klein Namecheap
Contact 729 Solutions today to find out if we can help integrate Zendesk into your project.