Training your Zendesk Admins or Agents

To get the most out of your customer service tool your admins and agents need to know the best way to use Zendesk. Training is done via interactive live web based video conferencing so anyone can join from anywhere.

729 has two training offerings focused on the custom workflows we help you implement:

Train the Trainer

729 provides one on one training to Zendesk admins so you can manage your entire team yourself.

  • Learn how to set up triggers, macros and improve the way you do automations
  • 729 will teach you how to set up agent views
  • Get training on setting up standard and custom reporting
  • Learn how to use any feature in Zendesk in a do it yourself

Agent Training

729 Solutions provides training to groups of agents to show them the exact steps needed to quickly and efficiently handle calls, chat, emails etc...

  • Learn all the steps needed in any custom workflow
  • Handle ticket escalations properly
  • Quickly find customer information and keep accurate ticket logs
  • Entering data correctly
  • Customize views in Zendesk

729 can also provide digital guides to show screenshots of all the steps required by your agents for any workflow. If you are hiring new agents these manuals can be invaluable to quickly helping them handle calls and emails.

Recent Zendesk Customers

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Contact 729 Solutions today to find out if we can help integrate Zendesk into your project.