Our Blog

The 729 Solutions Blog is a place for us to showcase our unique approach to engineering, UI/UX design, our awesome partnerships with other companies and the voices of our growing team.

Employee Spotlight – Melony (Mel) Smith

Employee Spotlight – Melony (Mel) Smith

Meet Mel! We continue to try to showcase our growing team of creative thinkers here at 729solutions. This time Allegra chats with front end developer, project manager, and Zendesk guru Mel Smith about baking, her German Shepherd, heavy metal, and wrestling! Can you...

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Giving Sales A Little Support

Giving Sales A Little Support

Zendesk Sell is a game-changing sales CRM platform that was built with sales teams in mind. It’s easy to navigate and offers intuitive tools that keep your reps running at optimal conditions. But what happens when a lead or a customer has a question that’s really...

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Employee Spotlight – Alicia Stanton

Employee Spotlight – Alicia Stanton

Meet Alicia! We love to showcase the awesome people who work here at 729 Solutions because they are more than just great employees – they are creative and interesting people! Today we spoke with Alicia, a 729er who specializes in Project Management for our largest...

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Stand Out Customer Self Service

Stand Out Customer Self Service

We’ve all been there... Trying to find the answer to a question in the middle of the night. But that friendly voice on the other end of the call is a recording, and he’s cheerfully informing you that the customer service department is closed for the evening. Given the...

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How to Customize Zendesk Guide

How to Customize Zendesk Guide

Zendesk Guide Customization: What Option Is Right For You?One-size doesn’t fit all when it comes to your business’s customer support needs. Zendesk Guide is a great way to allow customers to help themselves to support articles and get the answers to the questions they...

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Zendesk Talk & Your Phone System

Zendesk Talk & Your Phone System

Adding Phone Support to your Zendesk When adding phone integration to your system, it’s important to first consider what your goals are. Do you want to maximize efficiency? Increase customer satisfaction? Streamline routing? Requirements Since Zendesk Talk is a VoIP...

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