Our Blog

The 729 Solutions Blog is a place for us to showcase our unique approach to engineering, UI/UX design, our awesome partnerships with other companies and the voices of our growing team.

Why You Need to Customize Zendesk Guide

Top Reasons Why You Need To Customize Your Zendesk Help Center

By Melony Smith | Sep 21, 2020 | Partnerships, Zendesk, Zendesk Guide

Why you Need a Customized Zendesk Guide | Zendesk’s full suite of customer service software helps businesses to make their customers happy. Zendesk Guide is the smart knowledge base solution that creates better self-service and empowered agents. How can your business get the most out of Zendesk Guide to lower support costs and increase customer… Continue reading Top Reasons Why You Need To Customize Your Zendesk Help Center

3 Easy Zendesk Guide Theme Customizations You Can Make Today

3 Easy Ways to Customize Your Zendesk Guide Template

By Fernando | Jul 28, 2020 | Design, Zendesk, Zendesk Guide

Plus 5 Deep Customizations 729 Solutions Can Do for You! Providing your customers with access to a self-service help center is quickly becoming a key component to any successful customer retention program. Customer success strategies take a variety of shapes and forms, but research shows that today, most of your customers will expect a place… Continue reading 3 Easy Ways to Customize Your Zendesk Guide Template

User Testing Tipe

Quick and Dirty User Testing Guide

By Melony Smith | Jul 1, 2020 | Consulting, Design, Ui/UX Consulting, Web Design Consulting

This piece will layout simple steps to follow to create and conduct a high-level usability survey and interviews with internal staff and select clients, covering topics such as: What methods to use (survey, interviews, etc.), Who to survey/interview, What questions to ask, What tools we recommend, Pro tips for a successful user testing, and How to compile your findings.

Set up Zendesk talk and make your agents more efficient!

Zendesk Talk & Your Phone System

By Alicia Stanton | Apr 5, 2020 | Partnerships, Zendesk

Adding Phone Support to your Zendesk When adding phone integration to your system, it’s important to first consider what your goals are. Do you want to maximize efficiency? Increase customer satisfaction? Streamline routing? Requirements Since Zendesk Talk is a VoIP solution, making calls over a broadband internet connection instead of a phone line, you’ll need… Continue reading Zendesk Talk & Your Phone System

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Zendesk Support – Getting Started Quickly

By Rob Tapia | Mar 23, 2020 | Partnerships, Zendesk

A Modern Solution to Dynamic Customer Service Needs Keeping up with an influx of calls, emails, chat messages, and web inquiries require your Agents to have resources that allow them to offer exemplary service. The Zendesk family of products, headlined by Zendesk Support, provides them that capability. Customer expectations and needs are changing. You need… Continue reading Zendesk Support – Getting Started Quickly

Website design problems

Fifteen Common Problems Your Website May Contain

By Bob Tait | Mar 16, 2020 | AWS, Design, Web Design Consulting

There are several pitfalls that can hinder your website success. Our web designer Bob shares some of the most common design mistakes he sees across the web. Poor website performance can cause potential customers to bail out before they reach your sales pitch. Missing information can disrupt your sales funnel, and critical errors in your… Continue reading Fifteen Common Problems Your Website May Contain

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Zendesk Enterprise Connects All Of Your Tools

By Allegra Medina-Smith | Dec 4, 2019 | Partnerships, Zendesk

Larger companies tend to have more complex operations needs simply because they have a larger quantity of customer data flowing through their many departments. If you are using Zendesk Enterprise, you have the ability to connect your communications and data across all of the tools your company uses.  This will help you create smoother interactions… Continue reading Zendesk Enterprise Connects All Of Your Tools

Image from Blog Post: Custom Objects Make Your Zendesk Much More Valuable

Custom Objects make your Zendesk Much More Valuable

By Allegra Medina-Smith | Oct 2, 2019 | Partnerships, Zendesk

Zendesk recently announced Custom Objects for all customers on Support Enterprise plans and above. This new feature makes it possible to natively store and connect new data entities (like Subscriptions), modeling your entire business in Zendesk. Before the addition of Custom Objects, developers were limited to creating custom data using Custom Fields on top of… Continue reading Custom Objects make your Zendesk Much More Valuable

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