Why Zendesk is the Best Customer Service Tool for Your Company

Posted on 02/20/2018 by Allegra Medina

 

Question: What makes your clients flock to your product?

Answer:Providing stellar out-of-this-world customer service

 

How do you find the right customer service tool for your company? Finding useful and insightful customer service software is a challenge that many businesses are trying to overcome While there are a lot of choices out there, as a Certified Zendesk Partner we know that Zendesk is one of the best options available.

 

Because of the ways Zendesk can be modified and changed to meet your needs, it could be used in a myriad of different ways and still serve your unique needs extremely well. A few examples of how Zendesk could help do all this and automate quit a bit of the process, leaving your customer service agents more time to focus on the customers themselves.

 

  • Your company has a serious Service Level Agreement (SLA) to keep up with
  • You want to have well thought out and in depth analytics and reporting tools to gather better insight about your customers
  • You need a way for your employees to request materials for presentations around the country.

 

Setting up Business Rules in Zendesk will help your agents move through customer inquiries with ease. Whether your company is large or small there is a benefit to utilizing a program that can help solve your clients problems and inquiries faster, cutting down on unnecessary communication across the board and still providing everything needed to have happy customers that feel well taken care of. Why spend time manually responding to every password reset email when that could be done automatically with just a few clicks in your dashboard?  

 

Not only does Zendesk deliver top notch customer service software and steller reporting they can also provide chat and talk services right through your dashboard interface, as well as a customer guide feature for bringing the important information to your client base faster.

 

Zendesk truly provides a one of a kind, customizable experience!

www.zendesk.com

Zendesk is an amazingly powerful tool, but are you using it effectively? Download our free Zendesk Efficiency Checklist to make sure you’re making the most of Zendesk.

Download Zendesk Efficiency Checklist

 

Engineering amazing technology

729 Solutions is one of the oldest custom development shops in the San Francisco Bay Area / Silicon Valley. Our team is made up of developers versed in every programming language from basic HTML and CSS to Java, Python and Ruby. We are project managers that can streamline the process, ensuring your project gets done quickly and within budget. We are designers who make you ‘look' good. We are proud of the projects we take on and the quality of work we provide.

We are engineering amazing technology, everyday.

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