120 Zendesk implementations
15 years implementing and integrating software.
Don’t just move it, improve it
CX consulting services so you don’t just replace software, but improve processes and workflows.
Improve efficiency and customer experience when you move to Zendesk.
Master Partner of Zendesk
The highest level of service partner.
YOU’RE RUNNING OUT OF TIME
“Final end of life date for Desk.com will be March 13, 2020–after that date, the product will no longer be supported. It will be fully retired and no longer available to our customers.” -Desk.com
You need to get your migration started right away
With desk.com sunsetting in a short time, there is no time to waste in getting your alternative solution in place.
You need a trusted migration partner
We make the migration easy and painless. with a pre-built Desk to Zendesk migration tool to make the process easier/smoother. We can do one time migrations or staged/delta cutovers.
You need a better, more efficient experience
We start by looking at your workflows and finding ways to improve agent and customer experience and engagement. 729 will review your data and provide guidance on what needs to be moved over or stored.
We’ve helped hundreds of businesses improve their customer success solutions, increase their efficiency, and reduce cost.
729 can help you make the move
With 15 years of experience and over 120 Zendesk implementations under our belts, 729 can ensure your migration is a success and help you build an exceptional customer success experience.
Zendesk is simple, effective and user-friendly for customers and agents. 729 specializes in helping set it up right from the start.
As a Zendesk Master Partner, 729 can help you with any work needed to make the move. From the migration of all old data to the setting up of new and better CX workflows, let us help you make the most of Zendesk.
Don’t just move it, improve it
Proper preparation is the key to successfully moving from one help desk to another.
- First, we will identify the data that is worth converting to avoid bringing unused or duplicate data.
- We’ll then review your content and structure ensuring the most important things are there.
- A mapping process is set up to translate data between the systems.
- A ‘delta’ migration is performed to thoroughly test the integrity of the migration before hitting “Go!” on the full migration.
- Testing. Testing. More testing.
Here’s what our clients are saying about us.
“I can easily say that your team is the most strategic in your transparency and reporting that I have ever experienced.”
“We spent several months trying to sort out our Zendesk workflow on our own with dozens of calls to Zendesk’s internal help team. After one call with 729 Solutions, they understood our unique workflow and what we were trying to do. Every eCommerce business needs them on their team!”
“Time to market was incredible. I couldn’t be more pleased!”
Need other Zendesk work?
When it comes to Zendesk, we’ve done it all, from data migrations, integrations, implementations, and customizing Zendesk to your needs.