Understanding Zendesk Talk

Understanding Zendesk Talk

A phone call can be an impressive way to reach your customers, especially as people get more and more comfortable interacting through digital platforms. Just think how much easier and faster it might be for your Zendesk agents to deal with certain types of customer...
Multi-Select Fields in Zendesk

Multi-Select Fields in Zendesk

At the end of last year Zendesk began offering Multi-Select Fields with in tickets. This is a ticket field that gives you the option to choose multiple values from a list. This feature was much needed since sometimes one answer is not enough and this allows you to be...
Using Macros in Zendesk

Using Macros in Zendesk

What is a Macro in Zendesk? As you start to receive tickets through Zendesk, you’ll probably begin to see issues that are the same for more than one customer. This might be a general issue, such as needing a password reset, or a specific issue when something has...