Zendesk Gold


In our Gold review, an experienced Zendesk admin will do a deeper dive and give you more comprehensive recommendations, with specifics, on how to improve your Zendesk.

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Zendesk Gold Evaluation


Download Example Gold Evaluation PDF


Areas of review

  • Installed Applications
  • Triggers
  • Automations
  • Custom fields
  • Users
  • Groups
  • Organizations
  • Ticket forms
  • Tickets
  • Macros



  • Up to 25 hours of review time
  • One 7-15 page report depending on complexity of instance
  • One 30 minute preparatory call to discuss goals for the report and current challenges
  • One 60 minute phone consultation to review the results and make concrete suggestions for improvement