Zendesk Platinum


Our Platinum review is a premium efficiency audit designed to do a comprehensive review of your complex Zendesk setup.


Zendesk Platinum Evaluation

An experienced Zendesk administrator will do a complete review of your Zendesk instance looking at all triggers, macros, automations, agent workflows, and admin settings as well as up to three standard Zendesk connectors and three custom applications or integrations.
Download Example Platinum Evaluation PDF Part 1
Download Example Platinum Evaluation PDF Part 2

Areas of review

  • Installed Applications
  • Triggers
  • Automations
  • Custom fields
  • Users
  • Groups
  • Organizations
  • Ticket forms
  • Tickets
  • Macros
  • Multibrand
  • Hub and Spoke
  • All agent workflows
  • All user workflows



  • Up to 20 hours of review time
  • One 7-15 page report depending on complexity of instance
  • One 30 minute phone consultation before the review is done to discuss areas of interest, challenges, etc.
  • One 60 minute phone consultation after the report is complete to review the results and discuss solutions
  • $250 discount on any work done to make improvements and changes