ZENDESK EFFICIENCY REPORTS
We are a full-spectrum technology consulting agency, with complete design and development capabilities. We are software engineers, developers, designers, project managers, and outside-of-the-box thinkers. We are leaders in the world of software development, design, and implementation. A one-stop-shop, you might say, and proud of it.
Why invest in an efficiency report?
- Find workflow challenges for agents and managers
- Expose customer experience problems and solutions
- Discover areas to optimize
- Bring best practices to your admins and agents
- Leverage the experience of a veteran Zendesk development partner
- ROI – Save time for your agents on each ticket!
How does it work?
- Start quickly: after choosing your plan level and completing payment you will be contacted in one day to schedule a kick off call and the whole audit normally takes 2 weeks to complete.
- Quality work: Our certified Zendesk admins have deep competency in looking at Zendesk instances and quickly identifying areas for improvement.
- Best practices: We have worked with a wide range of customer types and verticals so we can bring experience and perspective on what leading brands are doing to succeed.
- A Valuable Report: Our detailed reports will give you practical tips and precise direction to take to improve the way your agents work and provide a better customer experience.
SILVER
- A review of basic triggers, macros, and agent workflows
- Up to 12 hours of review time
- One 1-3 page report
- One 30 minute phone consultation
GOLD
- Up to 25 hours of review time
- One 7-15 page report depending on complexity of instance
- One 30 minute preparatory call to discuss goals for the report and current challenges
- One 60 minute phone consultation to review the results and make concrete suggestions for improvement
PLATINUM
- Up to 40 hours of review time
- One 7-15 page report depending on complexity of instance
- One 30 minute phone consultation before the review is done to discuss areas of interest, challenges, etc.
- One 60 minute phone consultation after the report is complete to review the results and discuss solutions $250 discount on any work done to make improvements and changes
ENGINEERING AMAZING TECHNOLOGY
729 Solutions is one of the oldest custom development shops in the San Francisco Bay Area / Silicon Valley. Our team is made up of developers versed in every programming language from basic HTML and CSS to Java, Python and Ruby. We are project managers that can streamline the process, ensuring your project gets done quickly and within budget. We are designers who make you ‘look' good. We are proud of the projects we take on and the quality of work we provide.
We are engineering amazing technology, everyday.
