MAKE MORE OF YOUR EXISTING ZENDESK ACCOUNT
So you’ve used Zendesk for a while but it’s a bit of a mess and you suspect you could be using it better…don’t worry you are not alone! 729 offers efficiency checks to review the health and optimization of your customer support process. Our certified admins will help you identify areas you can optimize to speed up ticket handling, lower the number of agents needed and improve general customer experience.
YOUR EFFICIENCY REPORT CAN REVIEW ANY AREA YOU WANT INCLUDING:
- Reporting – how much visibility do you have into team and individual agent performance?
- Are automations set up to save your entire team time and effort?
- How can you improve your customer’s journey and experience?
- Do you have your other business tools and phone system integrated?
What else are you missing that our experience might find?
Reach out today and ask us for a copy of our Zendesk Efficiency Checklist, or schedule a consult with one of our experienced Zendesk experts.
RECENT ZENDESK CUSTOMERS
“Very responsive and helpful.”
“We are very satisfied with the work done by the team.”
“The structured reporting was great. It really gave us what we needed.”
From the Blog
The team at Zendesk is constantly working to improve their products and help keep your team moving forward smoothly. Here's a little peek at what new features you can look forward to in the near future. Zendesk Agent Workspace The Zendesk Agent Workspace is a new...read more
Project Manager Rob Tapia 729 is full of a bunch of interesting and creative folks and we love to show off! Allegra is joined by Project Manager Rob Tapia and chats about his musical past and good restaurants in the South Bay! Allegra: Please tart with a brief...read more
There are many things that can go wrong on your website, but these are the issues we see on a regular basis. Take a look at this simple list to see if your website is in violation of any of these potential pitfalls (In no particular order). #1 - Fonts Too Small If...read more
ENGINEERING AMAZING TECHNOLOGY
729 Solutions is one of the oldest custom development shops in the San Francisco Bay Area / Silicon Valley. Our team is made up of developers versed in every programming language from basic HTML and CSS to Java, Python, and Ruby. We are project managers that can streamline the process, ensuring your project gets done quickly and within budget. We are designers who make you ‘look' good. We are proud of the projects we take on and the quality of work we provide.
We are engineering amazing technology every day.