SETTING UP MULTIBRAND FOR YOUR BUSINESSES
If you have a complex arrangement of websites and sub-brands but want to manage all your data in one place and have a single Customer experience tool you may need to use Zendesk Multibrand.
We can implement the best architecture and infrastructure to manage your customer success.
Analyze and Review
The first step would be a clear and careful analysis of requirements for all your businesses and divisions to make sure of the best architecture for you. Multibrand is an exceptional way to both segment and consolidate data so agents only see what they should. Managers can get the reporting and oversight they require and executive leadership can see a 360 view of customer experience across the whole business.
We can help with
- Deploying cloned chat to multiple websites
- Using widgets to segment customer channels in multiple eCommerce stores
- Set multiple agents views
- Teach admins how to create automations for their teams
- Build custom reporting to manage SLAs
- Integrate Zendesk with all your other business tools
“Very responsive and helpful and they get the job done on time.”
“Their inputs and suggestions were very helpful in steering our project in the right direction.”
“The 729 team has a ‘can-do, work the issue’ approach to problem-solving and provides possible solutions quickly.”
From the Blog
Senior Developer Adrian Romero joins Allegra to discuss his role here at 729Solutions, soccer, cooking and a love of philosophy.read more
Allegra is joined by developer Javo Nomeisky and they chat about travel, scuba diving and great French Food in Buenos Aires.read more
Larger companies tend to have more complex operations needs simply because they have a larger quantity of customer data flowing through their many departments. If you are using Zendesk Enterprise, you have the ability to connect your communications and data across all...read more
ENGINEERING AMAZING TECHNOLOGY
729 Solutions is one of the oldest custom development shops in the San Francisco Bay Area / Silicon Valley. Our team is made up of developers versed in every programming language from basic HTML and CSS to Java, Python, and Ruby. We are project managers that can streamline the process, ensuring your project gets done quickly and within budget. We are designers who make you ‘look' good. We are proud of the projects we take on and the quality of work we provide.
We are engineering amazing technology every day.