SETTING UP MULTIBRAND FOR YOUR BUSINESSES
If you have a complex arrangement of websites and sub-brands but want to manage all your data in one place and have a single Customer experience tool you may need to use Zendesk Multibrand.
We can implement the best architecture and infrastructure to manage your customer success.
Analyze and Review
The first step would be a clear and careful analysis of requirements for all your businesses and divisions to make sure of the best architecture for you. Multibrand is an exceptional way to both segment and consolidate data so agents only see what they should. Managers can get the reporting and oversight they require and executive leadership can see a 360 view of customer experience across the whole business.
We can help with
- Deploying cloned chat to multiple websites
- Using widgets to segment customer channels in multiple eCommerce stores
- Set multiple agents views
- Teach admins how to create automations for their teams
- Build custom reporting to manage SLAs
- Integrate Zendesk with all your other business tools
“Very responsive and helpful and they get the job done on time.”
“Their inputs and suggestions were very helpful in steering our project in the right direction.”
“The 729 team has a ‘can-do, work the issue’ approach to problem-solving and provides possible solutions quickly.”
From the Blog
As we showcase our growing team of creative thinkers, Allegra speaks with Developer Rodrigo Pelorosso about programming, bikes and of course – food!read more
The team at Zendesk is constantly working to improve their products and help keep your team moving forward smoothly. Here's a little peek at what new features you can look forward to in the near future. Zendesk Agent Workspace The Zendesk Agent Workspace is a new...read more
Project Manager Rob Tapia 729 is full of a bunch of interesting and creative folks and we love to show off! Allegra is joined by Project Manager Rob Tapia and chats about his musical past and good restaurants in the South Bay! Allegra: Please tart with a brief...read more
ENGINEERING AMAZING TECHNOLOGY
729 Solutions is one of the oldest custom development shops in the San Francisco Bay Area / Silicon Valley. Our team is made up of developers versed in every programming language from basic HTML and CSS to Java, Python, and Ruby. We are project managers that can streamline the process, ensuring your project gets done quickly and within budget. We are designers who make you ‘look' good. We are proud of the projects we take on and the quality of work we provide.
We are engineering amazing technology every day.