We can implement the best architecture and infrastructure to manage your customer success
Analyze and Review
The first step would be a clear and careful analysis of requirements for all your businesses and divisions to make sure of the best architecture for you. Multibrand is an exceptional way to both segment and consolidate data so agents only see what they should. Managers can get the reporting and oversight they require and executive leadership can see a 360 view of customer experience across the whole business.
We can help with
- Deploying cloned chat to multiple websites
- Using widgets to segment customer channels in multiple eCommerce stores
- Set multiple agents views
- Teach admins how to create automations for their teams
- Build custom reporting to manage SLAs
- Integrate Zendesk with all your other business tools
They did a fine job of guiding us through the process and meeting our expectations.
Bruno Larvol - Larvol
Their inputs and suggestions were very helpful in steering our project in the right direction.
Noopur Shankar - Optimal Strategies
The 729 team has a 'can-do, work the issue' approach to problem-solving and provides possible solutions quickly.
Don Jones - Venture Deals