Our Blog

The 729 Solutions Blog is a place for us to showcase our unique approach to engineering, UI/UX design, our awesome partnerships with other companies and the voices of our growing team.

Giving Sales A Little Support

Giving Sales A Little Support

Zendesk Sell is a game-changing sales CRM platform that was built with sales teams in mind. It’s easy to navigate and offers intuitive tools that keep your reps running at optimal conditions. But what happens when a lead or a customer has a question that’s really...

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Employee Spotlight: Alicia

Employee Spotlight: Alicia

Meet Alicia!We love to showcase the awesome people who work here at 729 Solutions because they are more than just great employees – they are creative and interesting people! Today we spoke with Alicia, a 729er who specializes in Project Management for our largest...

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Stand Out Customer Self Service

Stand Out Customer Self Service

We’ve all been there... Trying to find the answer to a question in the middle of the night. But that friendly voice on the other end of the call is a recording, and he’s cheerfully informing you that the customer service department is closed for the evening. Given the...

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Master Your Zendesk Guide Content

Master Your Zendesk Guide Content

How To Organize Help Center Content Like a ProA powerful customer service team is crucial to delivering a great customer experience for any business. Your satisfaction rate is higher when consumers are able to get the answers they need quickly. At the same time,...

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3 Easy Ways to Customize Your Zendesk Guide Template

3 Easy Ways to Customize Your Zendesk Guide Template

Plus 5 Deep Customizations 729 Solutions Can Do for You!Providing your customers with access to a self-service help center is quickly becoming a key component to any successful customer retention program. Customer success strategies take a variety of shapes and forms,...

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What Is User Experience Design?

What Is User Experience Design?

User Experience DesignWhat is UX Design? What’s the Difference Between UX Design and UI Design? Why Do I Need UX Design? Are you confused by the term user-experience design? If so, you are not alone. Many people use it to cover the process of creating products that...

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What Is User Interface Design?

What Is User Interface Design?

User Interface DesignWhat is UI Design? How is UI Design Different from UX Design? Why Do I Need UI Design? Are you confused by the term user interface design? If so, you are not alone. It’s common for many people to use this term interchangeably with user experience...

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How to Customize Zendesk Guide | 729 Solutions

How to Customize Zendesk Guide | 729 Solutions

Zendesk Guide Customization: What Option Is Right For You?One-size doesn’t fit all when it comes to your business’s customer support needs. Zendesk Guide is a great way to allow customers to help themselves to support articles and get the answers to the questions they...

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Quick and Dirty User Testing Guide

Quick and Dirty User Testing Guide

This piece will layout simple steps to follow to create and conduct a high-level usability survey and interviews with internal staff and select clients, covering topics such as: What methods to use (survey, interviews, etc.), Who to survey/interview, What questions to ask, What tools we recommend, Pro tips for a successful user testing, and How to compile your findings.

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Zendesk Talk & Your Phone System

Zendesk Talk & Your Phone System

Adding Phone Support to your Zendesk When adding phone integration to your system, it’s important to first consider what your goals are. Do you want to maximize efficiency? Increase customer satisfaction? Streamline routing? Requirements Since Zendesk Talk is a VoIP...

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Zendesk Support – Getting Started Quickly

Zendesk Support – Getting Started Quickly

A Modern Solution to Dynamic Customer Service Needs Keeping up with an influx of calls, emails, chat messages, and web inquiries require your Agents to have resources that allow them to offer exemplary service. The Zendesk family of products, headlined by Zendesk...

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Fifteen Common Problems Your Website May Contain

Fifteen Common Problems Your Website May Contain

Our web designer Bob shares some of the most common design mistakes he sees across the web. There are several pitfalls that can hinder your website success. Poor website performance can cause potential customers to bail out before they reach your sales pitch. Missing...

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