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Change can be challenging.  And if you’re a Zendesk Administrator, you’ve most likely been mentally preparing for one of the biggest behind-the-scenes changes Zendesk has made since the launch of Agent Workspace last year.  Starting at the be… Continue reading Meet Your New Zendesk Admin Center

Today’s final CX Quick Tip is ready for you, and it’s a doozy: “Prioritize Customer Service like your growth depends on it.” Zendesk CX Trends 2022 is today. Even if you can’t listen live, be sure to register. You can grab… Continue reading Tip #1: Top 10 Tips for Successful CX in 2022

When it comes to Customer Support, is your organization providing conversational care experiences? You should know customers expect this when interacting with companies. Learn more in today’s CX Quick Tip and remember to register for Zendesk CX T… Continue reading Tip #2: Top 10 Tips for Successful CX in 2022

In today’s CX Quick Tip, Brandon looks into his crystal ball! The adoption (and acceptance) of Artificial Intelligence will increase in Customer Support during 2022. Is your organization ready? Register now for Zendesk CX Trends 2022 Video Transc… Continue reading Tip #3: Top 10 Tips for Successful CX in 2022

Does your Customer Support team feel empowered to do their job well? In today’s CX Quick tip, Brandon talks about the importance of taking care of support agents in your organization. Zendesk CX Trends 2022 is on February 10. Register now! Video … Continue reading Tip #4: Top 10 Tips for Successful CX in 2022

Is your organization setting itself up for CX success by investing in customer support to keep up with rising ticket volumes? Check out today’s Quick Tip and register for Zendesk CX Trends 2022 to start driving growth with customer service. Video… Continue reading Tip #5: Top 10 Tips for Successful CX in 2022

In our CX Quick Tip series, we’ve learned there’s a direct link between Customer Service and Business Performance. In today’s tip, you’ll find out if the voice of the customer reaches high enough in your organization. Register f… Continue reading Tip #6: Top 10 Tips for Successful CX in 2022

How does your organization grade its Customer Service? What kind of marks would your customers give? Listen to today’s CX Quick Tip for sobering statistics and how other companies are using this data in their CX Strategy. Be sure to register for … Continue reading Tip #7: Top 10 Tips for Successful CX in 2022

If you’ve ever wondered how to increase customer spend, today’s CX Quick Tip is for you. Brandon Tidd, Zendesk Architect at 729 Solutions, shares how tailoring support options based on customer needs can help achieve this goal. Register for… Continue reading Tip #8: Top 10 Tips for Successful CX in 2022

In today’s CX Quick Tip, Brandon talks about customer experience and its relationship with business performance. Can you guess the percentage of business leaders reporting a direct link between the two? (Hint: It’s massive!) Register for th… Continue reading Tip #9: Top 10 Tips for Successful CX in 2022

Which app is experiencing the most social messaging growth for customer support? The answer might surprise you! Check out today’s top CX quick tip to find out and then register for the Zendesk “CX Trends 2022” event to start driving g… Continue reading Tip #10: Top 10 Tips for Successful CX in 2022

Meet Julio! We like to showcase the awesome people who work here at 729 Solutions because they are more than just great employees – they are creative and interesting people! Today we spoke with Julio, a UI/UX Designer and Front End Developer at 729. Ju… Continue reading Employee Spotlight – Julio

Meet Rob! We love to showcase the awesome people who work here at 729 Solutions because they are more than just great employees – they are creative and interesting people! Today we spoke with Rob, one of our founders and the CEO/CTO at 729! Rob was bor… Continue reading Employee Spotlight – Rob

Meet Chris! We love to showcase the awesome people who work here at 729 Solutions because they are more than just great employees – they are creative and interesting people! Today we spoke with Chris, a Monitoring Solutions Engineer at 729. Chris was b… Continue reading Employee Spotlight – Chris

It has been more than a year since the global Covid-19 pandemic impacted businesses, and employees began to work from home. What started as a novelty “two-week quarantine” resulted in an extended work from home transition that still lingers… Continue reading 729 Solutions Raises The Bar With Work From Home

What to Expect In a Business Requirements Workshop, 729 Solutions will walk you through a series of questions, exercises, interviews, and worksheets to create a powerful and thorough Business Requirements document that clearly outlines your current dig… Continue reading Business Requirements Workshop

What to Expect When we’re building a new website, product, or service for our clients, our 729 Studios team uses all of the design tools, techniques, and philosophies that are at our disposal. For most projects, this includes creating wireframes and mo… Continue reading Prototype Workshop

What to Expect In a Project Kickoff Workshop, 729 Solutions will make sure your project is starting off strong with our time-tested project management processes. We’ll walk through each of the steps that we’ll be taking to get your project across the f… Continue reading Project Kickoff

Zendesk is rolling out the red carpet in its first-ever “CX Academy Live,” an online event that will see startups from around the world compete in several award categories. Among the panel of esteemed judges will be our very own Zendesk “GuruR… Continue reading 729 Solutions Software Architect To Judge Zendesk CX Awards

Our planet has approximately 7.5 billion inhabitants, with over 6,500 different languages! Given this widespread of languages spoken, there is a clear advantage given to companies that can make their products and services available in multiple markets … Continue reading Localization in WordPress