Our Blog

The 729 Solutions Blog is a place for us to showcase our unique approach to engineering, UI/UX design, our awesome partnerships with other companies and the voices of our growing team.

Quick and Dirty User Testing Guide

Quick and Dirty User Testing Guide

This piece will layout simple steps to follow to create and conduct a high-level usability survey and interviews with internal staff and select clients, covering topics such as: What methods to use (survey, interviews, etc.), Who to survey/interview, What questions to ask, What tools we recommend, Pro tips for a successful user testing, and How to compile your findings.

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Zendesk Talk & Your Phone System

Zendesk Talk & Your Phone System

Adding Phone Support to your Zendesk When adding phone integration to your system, it’s important to first consider what your goals are. Do you want to maximize efficiency? Increase customer satisfaction? Streamline routing? Requirements Since Zendesk Talk is a VoIP...

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Zendesk Support – Getting Started Quickly

Zendesk Support – Getting Started Quickly

A Modern Solution to Dynamic Customer Service Needs Keeping up with an influx of calls, emails, chat messages and web inquiries requires your Agents to have resources that allow them to offer exemplary service.  The Zendesk family of products, headlined by Zendesk...

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Fifteen Common Problems Your Website May Contain

Fifteen Common Problems Your Website May Contain

Our web designer Bob shares some of the most common design mistakes he sees across the web. There are a number of pitfalls that can hinder your website success. Poor website performance can cause potential customers to bail out before they reach your sales pitch....

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Upcoming Features for Zendesk Support

Upcoming Features for Zendesk Support

The team at Zendesk is constantly working to improve their products and help keep your team moving forward smoothly. Here's a little peek at what new features you can look forward to in the near future. Zendesk Agent Workspace The Zendesk Agent Workspace is a new...

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729Solutions Employee Spotlight: Rob Tapia

729Solutions Employee Spotlight: Rob Tapia

Project Manager Rob Tapia 729 is full of a bunch of interesting and creative folks and we love to show off! Allegra is joined by Project Manager Rob Tapia and chats about his musical past and good restaurants in the South Bay!   Allegra: Please tart with a brief...

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Zendesk to Remove Apps Framework v1

Zendesk to Remove Apps Framework v1

Did you know that Zendesk is making some changes to their Apps Framework?    Starting October 14th, 2019 Zendesk will no longer support apps that were built with Zendesk Apps framework version 1. These apps will no longer function!  This means that until October...

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The Steps to Creating Your Perfect Logo

The Steps to Creating Your Perfect Logo

When the time comes for a new logo there are a series of steps we take to ensure we created the logo you love, quickly.  Lets take a quick look at the specific steps we take with our clients, going from ‘logo request’ to ‘logo completion’.   Step 1. We ask A LOT...

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