by Allegra Medina-Smith | Sep 21, 2020 | Partnerships, Zendesk, Zendesk Guide
One of the best products Zendesk offers is Guide. It adds a level of support to your team and to your customer base by giving helpful information that empowers customers and eases agents’ workloads. You can read all about basic Zendesk Guide branding in our blog post...
by Melony Smith | Sep 21, 2020 | Partnerships, Zendesk, Zendesk Guide
Why you Need a Customized Zendesk Guide Zendesk’s full suite of customer service software helps businesses to make their customers happy. Zendesk Guide is the smart knowledge base solution that creates better self-service and empowered agents. How can your business...
by Fernando | Sep 16, 2020 | Partnerships, Zendesk, Zendesk Guide
How To Organize Help Center Content Like a Pro A powerful customer service team is crucial to delivering a great customer experience for any business. Your satisfaction rate is higher when consumers are able to get the answers they need quickly. At the same time,...
by Fernando | Jul 28, 2020 | Design, Zendesk, Zendesk Guide
Plus 5 Deep Customizations 729 Solutions Can Do for You! Providing your customers with access to a self-service help center is quickly becoming a key component to any successful customer retention program. Customer success strategies take a variety of shapes and...
by Fernando | Jul 13, 2020 | Consulting, Zendesk, Zendesk Guide
Zendesk Guide Customization: What Option Is Right For You? One-size doesn’t fit all when it comes to your business’s customer support needs. Zendesk Guide is a great way to allow customers to help themselves to support articles and get the answers to the questions...
by Alicia Stanton | Apr 5, 2020 | Partnerships, Zendesk
Adding Phone Support to your Zendesk When adding phone integration to your system, it’s important to first consider what your goals are. Do you want to maximize efficiency? Increase customer satisfaction? Streamline routing? Requirements Since Zendesk Talk is a VoIP...
