by Fernando | Jul 28, 2020 | Design, Zendesk, Zendesk Guide
Plus 5 Deep Customizations 729 Solutions Can Do for You! Providing your customers with access to a self-service help center is quickly becoming a key component to any successful customer retention program. Customer success strategies take a variety of shapes and...
by Fernando | Jul 13, 2020 | Consulting, Zendesk, Zendesk Guide
Zendesk Guide Customization: What Option Is Right For You? One-size doesn’t fit all when it comes to your business’s customer support needs. Zendesk Guide is a great way to allow customers to help themselves to support articles and get the answers to the questions...
by Alicia Stanton | Apr 5, 2020 | Partnerships, Zendesk
Adding Phone Support to your Zendesk When adding phone integration to your system, it’s important to first consider what your goals are. Do you want to maximize efficiency? Increase customer satisfaction? Streamline routing? Requirements Since Zendesk Talk is a VoIP...
by Rob Tapia | Mar 23, 2020 | Partnerships, Zendesk
A Modern Solution to Dynamic Customer Service Needs Keeping up with an influx of calls, emails, chat messages, and web inquiries require your Agents to have resources that allow them to offer exemplary service. The Zendesk family of products, headlined by Zendesk...
by Allegra Medina-Smith | Dec 4, 2019 | Partnerships, Zendesk
Larger companies tend to have more complex operations needs simply because they have a larger quantity of customer data flowing through their many departments. If you are using Zendesk Enterprise, you have the ability to connect your communications and data across all...
by Allegra Medina-Smith | Nov 6, 2019 | Partnerships, Zendesk
The team at Zendesk is constantly working to improve their products and help keep your team moving forward smoothly. Here’s a little peek at what new features you can look forward to in the near future. Zendesk Agent Workspace The Zendesk Agent Workspace...
