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Zendesk is raising the security floor for incoming email. Beginning September 23, 2026, Zendesk will start automatically enabling its Minimal sender authentication standard for accounts that currently have email authentication disabled. Accounts that a… Read more Zendesk Is Making Sender Authentication Mandatory. Public-Facing Support Teams Should Pay Attention.

For a long time, Zendesk has been easy to put in a box. Customer support. CX. Tickets. Help centers. Agents answering questions from the people who buy from you. And to be fair, Zendesk earned that reputation honestly. It became one of the most recogni… Read more Zendesk Is Not Just for Customers Anymore

If you’ve spent any meaningful time inside Zendesk, you already know this: the product is powerful, flexible, and constantly evolving. And while that evolution is necessary, it also comes with a cost. Change is hard. Not in the abstract, philosop… Read more Change Is Hard (Especially When It’s Your UI)

If you’re running support operations on Zendesk, you likely know that the platform has been on a tear building out AI features over the last couple of years. Between smarter bots, agent copilot tools, and tighter workflows, the pace has been relentless… Read more Why Zendesk Turning On AI Agent Tickets by Default Matters (Really)

Every year, Zendesk releases its CX Trends report and every year I tell myself I know what to expect. Then I open it, start reading, and quickly realize the landscape has shifted again. This year is different in all the right ways. Customer experience … Read more CX in 2026: Why Context Is the New Competitive Edge

Walk through any tech conference or scroll your LinkedIn feed, and you’ll notice a theme: everything is AI now. It is the phrase glued to every product launch, every demo, every marketing pitch. But here is the truth most businesses quietly realize onc… Read more When In-House Al Systems Make More Sense… and When They Don’t

Back in Vegas again—and once more, Zendesk didn’t disappoint. Relate 2025 brought together the best and brightest in customer experience (CX) for a few unforgettable days of innovation, networking, and honest conversations. Whether you came for the key… Read more Zendesk Relate 2025 Recap: From Vegas to the Future of CX

If you’ve been with Zendesk for a while, you know that reporting has always been an area of growth and change. From the days of GoodData’s Insights tool to the launch of Zendesk Explore in 2018, analytics have evolved significantly. Now, Zendesk … Read more The Evolution of Zendesk Explore: What You Need to Know

Earlier this month, I had the privilege of attending Zendesk’s annual kickoff event in Las Vegas—a gathering of innovators, strategists, and customer experience (CX) enthusiasts from across the globe. This three-day event isn’t just about fancy present… Read more Zendesk Kickoff 2025: It Takes a Village, and This Is the Year for AI

How AI is Shaping the Future of Customer Experience The 2025 Zendesk CX Trends Report is here, and it paints a fascinating picture of the rapidly evolving customer experience (CX) landscape. With insights from over 10,000 respondents across 22 countrie… Read more Zendesk CX Trends 2025

Last week, Zendesk held its inaugural AI Summit in New York, and there was nothing artificial about the intelligence that gathered in attendance.  There’s something about being in the room—surrounded by brilliant minds, fellow tech enthusiasts, an… Read more Live From New York – The Zendesk AI Summit

They say what happens in Vegas stays in Vegas, but when it comes to Zendesk’s assortment of new AI-infused features, what started in Vegas will be coming to an instance near you in the very near future.  We sent our Lead Zendesk Architect, Brandon Tidd… Read more Zendesk Relate Recap – 2024

Are you prepared to tackle the challenge of being transparent with your AI implementations? Brandon Tidd, Zendesk Architect at 729 Solutions, talks about how crystal-clear AI policies are not just beneficial but essential in building a foundation of tr… Read more Unveiling AI’s impact and why your business needs transparent AI policies

Did you know there’s a growing divide between CX leaders and agents when it comes to integrating AI into customer support? In this video, Brandon Tidd, Zendesk Architect at 729 Solutions talks about the complex relationship and differing perspect… Read more Why CX leaders and agents clash over AI — and what to do about it

Discover the transformative power of Generative AI in enhancing chatbot capabilities and ushering in a new era of personalized customer experiences. Chatbot technology is quickly evolving and redefining what’s possible in customer experience and … Read more Boost your business and revolutionize customer experiences with Generative AI chatbots

Dive deep into the future of customer experience and support with our latest video featuring insights on Generative AI from Brandon Tidd, Zendesk Architect at 729 Solutions. What You’ll Discover: Why Watch This video is geared towards anyone seek… Read more Unlock personalized customer experiences with Generative AI to transform your business now

Introduction Qvasa is an innovative software solution, specifically tailored for Zendesk customer support environments. It uniquely addresses a critical gap in Zendesk’s capabilities: real-time alerting and monitoring. This feature is a game-chan… Read more Qvasa: Finally Bringing Alerting and Monitoring to Zendesk

Zendesk Advanced AI is quickly becoming a game changer in customer service technology. And here to talk with me about how this powerful artificial intelligence tool is transforming the way businesses provide customer support is Brandon Tidd, Software A… Read more Revolutionize your customer service with Zendesk Advanced AI

Zendesk is a customer service and sales platform that your business can use to make things easy for your customers and set your teams up for success. This video features a round table discussion with experts talking about the Zendesk Community, where Z… Read more Discover the power of the Zendesk Community as a Center of Excellence

If you’re a Zendesk Admin or Agent, you’ll be happy to learn that Custom Statuses have finally been implemented. Solutions Architect and Zendesk Guru, Brandon Tidd talks about this long awaited Zendesk update and answers these questions: In… Read more Zendesk Custom Statuses have finally arrived