Zendesk Talk & Your Phone System

Zendesk Talk & Your Phone System

Adding Phone Support to your Zendesk When adding phone integration to your system, it’s important to first consider what your goals are. Do you want to maximize efficiency? Increase customer satisfaction? Streamline routing? Requirements Since Zendesk Talk is a VoIP...
Zendesk Support – Getting Started Quickly

Zendesk Support – Getting Started Quickly

A Modern Solution to Dynamic Customer Service Needs Keeping up with an influx of calls, emails, chat messages and web inquiries requires your Agents to have resources that allow them to offer exemplary service.  The Zendesk family of products, headlined by Zendesk...
Zendesk Support – Getting Started Quickly

Zendesk Enterprise Connects All Of Your Tools

Larger companies tend to have more complex operations needs simply because they have a larger quantity of customer data flowing through their many departments. If you are using Zendesk Enterprise, you have the ability to connect your communications and data across all...
Upcoming Features for Zendesk Support

Upcoming Features for Zendesk Support

The team at Zendesk is constantly working to improve their products and help keep your team moving forward smoothly. Here’s a little peek at what new features you can look forward to in the near future. Zendesk Agent Workspace The Zendesk Agent Workspace is a...
Zendesk to Remove Apps Framework v1

Zendesk to Remove Apps Framework v1

Did you know that Zendesk is making some changes to their Apps Framework?    Starting October 14th, 2019 Zendesk will no longer support apps that were built with Zendesk Apps framework version 1. These apps will no longer function!  This means that until October...