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Back in Vegas again—and once more, Zendesk didn’t disappoint. Relate 2025 brought together the best and brightest in customer experience (CX) for a few unforgettable days of innovation, networking, and honest conversations. Whether you came for the key… Read more Zendesk Relate 2025 Recap: From Vegas to the Future of CX

If you’ve been with Zendesk for a while, you know that reporting has always been an area of growth and change. From the days of GoodData’s Insights tool to the launch of Zendesk Explore in 2018, analytics have evolved significantly. Now, Zendesk … Read more The Evolution of Zendesk Explore: What You Need to Know

Earlier this month, I had the privilege of attending Zendesk’s annual kickoff event in Las Vegas—a gathering of innovators, strategists, and customer experience (CX) enthusiasts from across the globe. This three-day event isn’t just about fancy present… Read more Zendesk Kickoff 2025: It Takes a Village, and This Is the Year for AI

How AI is Shaping the Future of Customer Experience The 2025 Zendesk CX Trends Report is here, and it paints a fascinating picture of the rapidly evolving customer experience (CX) landscape. With insights from over 10,000 respondents across 22 countrie… Read more Zendesk CX Trends 2025

Last week, Zendesk held its inaugural AI Summit in New York, and there was nothing artificial about the intelligence that gathered in attendance.  There’s something about being in the room—surrounded by brilliant minds, fellow tech enthusiasts, an… Read more Live From New York – The Zendesk AI Summit

They say what happens in Vegas stays in Vegas, but when it comes to Zendesk’s assortment of new AI-infused features, what started in Vegas will be coming to an instance near you in the very near future.  We sent our Lead Zendesk Architect, Brandon Tidd… Read more Zendesk Relate Recap – 2024

Are you prepared to tackle the challenge of being transparent with your AI implementations? Brandon Tidd, Zendesk Architect at 729 Solutions, talks about how crystal-clear AI policies are not just beneficial but essential in building a foundation of tr… Read more Unveiling AI’s impact and why your business needs transparent AI policies

Did you know there’s a growing divide between CX leaders and agents when it comes to integrating AI into customer support? In this video, Brandon Tidd, Zendesk Architect at 729 Solutions talks about the complex relationship and differing perspect… Read more Why CX leaders and agents clash over AI — and what to do about it

Discover the transformative power of Generative AI in enhancing chatbot capabilities and ushering in a new era of personalized customer experiences. Chatbot technology is quickly evolving and redefining what’s possible in customer experience and … Read more Boost your business and revolutionize customer experiences with Generative AI chatbots

Dive deep into the future of customer experience and support with our latest video featuring insights on Generative AI from Brandon Tidd, Zendesk Architect at 729 Solutions. What You’ll Discover: Why Watch This video is geared towards anyone seek… Read more Unlock personalized customer experiences with Generative AI to transform your business now

Introduction Qvasa is an innovative software solution, specifically tailored for Zendesk customer support environments. It uniquely addresses a critical gap in Zendesk’s capabilities: real-time alerting and monitoring. This feature is a game-chan… Read more Qvasa: Finally Bringing Alerting and Monitoring to Zendesk

Zendesk Advanced AI is quickly becoming a game changer in customer service technology. And here to talk with me about how this powerful artificial intelligence tool is transforming the way businesses provide customer support is Brandon Tidd, Software A… Read more Revolutionize your customer service with Zendesk Advanced AI

Zendesk is a customer service and sales platform that your business can use to make things easy for your customers and set your teams up for success. This video features a round table discussion with experts talking about the Zendesk Community, where Z… Read more Discover the power of the Zendesk Community as a Center of Excellence

If you’re a Zendesk Admin or Agent, you’ll be happy to learn that Custom Statuses have finally been implemented. Solutions Architect and Zendesk Guru, Brandon Tidd talks about this long awaited Zendesk update and answers these questions: In… Read more Zendesk Custom Statuses have finally arrived

Change can be challenging.  And if you’re a Zendesk Administrator, you’ve most likely been mentally preparing for one of the biggest behind-the-scenes changes Zendesk has made since the launch of Agent Workspace last year.  Starting at the be… Read more Meet Your New Zendesk Admin Center

Today’s final CX Quick Tip is ready for you, and it’s a doozy: “Prioritize Customer Service like your growth depends on it.” Zendesk CX Trends 2022 is today. Even if you can’t listen live, be sure to register. You can grab… Read more Tip #1: Top 10 Tips for Successful CX in 2022

When it comes to Customer Support, is your organization providing conversational care experiences? You should know customers expect this when interacting with companies. Learn more in today’s CX Quick Tip and remember to register for Zendesk CX T… Read more Tip #2: Top 10 Tips for Successful CX in 2022

In today’s CX Quick Tip, Brandon looks into his crystal ball! The adoption (and acceptance) of Artificial Intelligence will increase in Customer Support during 2022. Is your organization ready? Register now for Zendesk CX Trends 2022 Video Transc… Read more Tip #3: Top 10 Tips for Successful CX in 2022

Does your Customer Support team feel empowered to do their job well? In today’s CX Quick tip, Brandon talks about the importance of taking care of support agents in your organization. Zendesk CX Trends 2022 is on February 10. Register now! Video … Read more Tip #4: Top 10 Tips for Successful CX in 2022

Is your organization setting itself up for CX success by investing in customer support to keep up with rising ticket volumes? Check out today’s Quick Tip and register for Zendesk CX Trends 2022 to start driving growth with customer service. Video… Read more Tip #5: Top 10 Tips for Successful CX in 2022