by Alicia Stanton | Apr 5, 2020 | Zendesk
Adding Phone Support to your Zendesk When adding phone integration to your system, it’s important to first consider what your goals are. Do you want to maximize efficiency? Increase customer satisfaction? Streamline routing? Requirements Since Zendesk Talk is a VoIP...
by Rob Tapia | Mar 23, 2020 | Zendesk
A Modern Solution to Dynamic Customer Service Needs Keeping up with an influx of calls, emails, chat messages and web inquiries requires your Agents to have resources that allow them to offer exemplary service. The Zendesk family of products, headlined by Zendesk...
by Allegra Medina-Smith | Dec 4, 2019 | Zendesk
Larger companies tend to have more complex operations needs simply because they have a larger quantity of customer data flowing through their many departments. If you are using Zendesk Enterprise, you have the ability to connect your communications and data across all...
by Allegra Medina-Smith | Nov 6, 2019 | Zendesk
The team at Zendesk is constantly working to improve their products and help keep your team moving forward smoothly. Here’s a little peek at what new features you can look forward to in the near future. Zendesk Agent Workspace The Zendesk Agent Workspace is a...
by Allegra Medina-Smith | Oct 2, 2019 | Zendesk
Zendesk recently announced Custom Objects for all customers on Support Enterprise plans and above. This new feature makes it possible to natively store and connect new data entities (like Subscriptions), modeling your entire business in Zendesk. Before the addition of...
by Allegra Medina-Smith | Sep 19, 2019 | Zendesk
Did you know that Zendesk is making some changes to their Apps Framework? Starting October 14th, 2019 Zendesk will no longer support apps that were built with Zendesk Apps framework version 1. These apps will no longer function! This means that until October...
