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Zendesk is raising the security floor for incoming email. Beginning September 23, 2026, Zendesk will start automatically enabling its Minimal sender authentication standard for accounts that currently have email authentication disabled. Accounts that a… Read more Zendesk Is Making Sender Authentication Mandatory. Public-Facing Support Teams Should Pay Attention.

For a long time, Zendesk has been easy to put in a box. Customer support. CX. Tickets. Help centers. Agents answering questions from the people who buy from you. And to be fair, Zendesk earned that reputation honestly. It became one of the most recogni… Read more Zendesk Is Not Just for Customers Anymore

Zendesk Relate Came to Denver and Brought Everything AI If you’ve spent any time in the Zendesk ecosystem over the last few years, you know that the conversation around artificial intelligence has evolved at a dizzying pace. At Zendesk Relate 2024, the… Read more Peak AI: The 729 Solutions Guide to Zendesk Relate 2026