The 729 Solutions Blog is a place for us to showcase our unique approach to engineering, UI/UX design, our awesome partnerships with other companies and the voices of our growing team.
By Brandon Tidd | Jul 7, 2026 | AI, Partnerships, Zendesk
For a long time, Zendesk has been easy to put in a box. Customer support. CX. Tickets. Help centers. Agents answering questions from the people who buy from you. And to be fair, Zendesk earned that reputation honestly. It became one of the most recogni… Read more Zendesk Is Not Just for Customers Anymore
By Brandon Tidd | Feb 3, 2026 | AI, Partnerships, Zendesk
If you’re running support operations on Zendesk, you likely know that the platform has been on a tear building out AI features over the last couple of years. Between smarter bots, agent copilot tools, and tighter workflows, the pace has been relentless… Read more Why Zendesk Turning On AI Agent Tickets by Default Matters (Really)
By Brandon Tidd | Dec 4, 2025 | AI, Automation, Partnerships, Zendesk
Every year, Zendesk releases its CX Trends report and every year I tell myself I know what to expect. Then I open it, start reading, and quickly realize the landscape has shifted again. This year is different in all the right ways. Customer experience … Read more CX in 2026: Why Context Is the New Competitive Edge
By Brandon Tidd | Sep 24, 2025 | AI, Automation, Partnerships, Zendesk
Walk through any tech conference or scroll your LinkedIn feed, and you’ll notice a theme: everything is AI now. It is the phrase glued to every product launch, every demo, every marketing pitch. But here is the truth most businesses quietly realize onc… Read more When In-House Al Systems Make More Sense… and When They Don’t
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