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Zendesk Training for Agents and Admins

To get the most out of your customer service tool your admins and agents need to know the best way to use Zendesk. Training is done via interactive live web-based video conferencing so anyone can join from anywhere.

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We offer the following trainings focused on custom workflows

Train the Trainer

729 provides one on one training to Zendesk admins so you can manage your entire team yourself.

  • Learn how to set up triggers, macros and improve the way you do automations
  • 729 will teach you how to set up agent views
  • Get training on setting up standard and custom reporting
  • Learn how to use any feature in Zendesk in a do it yourself

Agent Training

729 Solutions provides training to groups of agents to show them the exact steps needed to quickly and efficiently handle calls, chat, emails etc…

  • Learn all the steps needed in any custom workflow
  • Handle ticket escalations properly
  • Quickly find customer information and keep accurate ticket logs
  • Entering data correctly
  • Customize views in Zendesk

729 can also provide digital guides to show screenshots of all the steps required by your agents for any workflow. If you are hiring new agents these manuals can be invaluable to quickly help them handle calls and emails.

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quotation marks

Our team was incredibly impressed with the Zendesk Administrator training. Dave was articulate, well-prepared, patient with our questions, and clearly demonstrated his subject matter expertise. He even moderated the pace of his speech to accommodate the American Sign Language interpreter who was on site for our Deaf and hard-of-hearing employees. It was a good experience for our entire team!

Kelly - Luna360

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