ZENDESK TRAINING FOR AGENTS AND ADMINS

To get the most out of your customer service tool your admins and agents need to know the best way to use Zendesk. Training is done via interactive live web-based video conferencing so anyone can join from anywhere.

We offer the following trainings focused on custom workflows

Train the Trainer

729 provides one on one training to Zendesk admins so you can manage your entire team yourself.

  • Learn how to set up triggers, macros and improve the way you do automations
  • 729 will teach you how to set up agent views
  • Get training on setting up standard and custom reporting
  • Learn how to use any feature in Zendesk in a do it yourself

Agent Training

729 Solutions provides training to groups of agents to show them the exact steps needed to quickly and efficiently handle calls, chat, emails etc…

  • Learn all the steps needed in any custom workflow
  • Handle ticket escalations properly
  • Quickly find customer information and keep accurate ticket logs
  • Entering data correctly
  • Customize views in Zendesk

729 can also provide digital guides to show screenshots of all the steps required by your agents for any workflow. If you are hiring new agents these manuals can be invaluable to quickly help them handle calls and emails.

RECENT ZENDESK CUSTOMERS

TESTIMONIALS

“Overwhelmingly, the feedback from our whole team was excellent.”

Hillan Klein

Namecheap

“When I have a question I know I will get an answer that is easy for me to understand and not just a technical answer.”

Sreedhar Reddy

Larvol

“Timely, appropriate, and always quick answers – which I enjoy.”

Stuart Harris

Alta Service

From the Blog

Upcoming Features for Zendesk Support

The team at Zendesk is constantly working to improve their products and help keep your team moving forward smoothly. Here's a little peek at what new features you can look forward to in the near future. Zendesk Agent Workspace The Zendesk Agent Workspace is a new...

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729Solutions Employee Spotlight: Rob Tapia

Project Manager Rob Tapia 729 is full of a bunch of interesting and creative folks and we love to show off! Allegra is joined by Project Manager Rob Tapia and chats about his musical past and good restaurants in the South Bay!   Allegra: Please tart with a brief...

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ENGINEERING AMAZING TECHNOLOGY

729 Solutions is one of the oldest custom development shops in the San Francisco Bay Area / Silicon Valley. Our team is made up of developers versed in every programming language from basic HTML and CSS to Java, Python, and Ruby. We are project managers that can streamline the process, ensuring your project gets done quickly and within budget. We are designers who make you ‘look' good. We are proud of the projects we take on and the quality of work we provide.

We are engineering amazing technology every day.

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