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zendesk training for agents and admins

729 can help you migrate all of your customer data from your old tool into Zendesk and set you up for success. We will make sure you safely move all of your precious customer records including companies, conversations, users, account info, etc.

we offer the following trainings focused on custom workflows

train the trainer

729 provides one on one training to Zendesk admins so you can manage your entire team yourself.

  • Learn how to set up triggers, macros and improve the way you do automations
  • 729 will teach you how to set up agent views
  • Get training on setting up standard and custom reporting
  • Learn how to use any feature in Zendesk in a do it yourself

agent training

729 Solutions provides training to groups of agents to show them the exact steps needed to quickly and efficiently handle calls, chat, emails etc…

  • Learn all the steps needed in any custom workflow
  • Handle ticket escalations properly
  • Quickly find customer information and keep accurate ticket logs
  • Entering data correctly
  • Customize views in Zendesk

729 can also provide digital guides to show screenshots of all the steps required by your agents for any workflow. If you are hiring new agents these manuals can be invaluable to quickly help them handle calls and emails.

recent zendesk customerS

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Testimonials

Our team was incredibly impressed with the Zendesk Administrator training. Dave was articulate, well-prepared, patient with our questions, and clearly demonstrated his subject matter expertise. He even moderated the pace of his speech to accommodate the American Sign Language interpreter who was on site for our Deaf and hard-of-hearing employees. It was a good experience for our entire team!
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I Need a Quote

Reach out today. We’ll respond within 24 hours, and can scope your project within 3 days.

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