To get the most out of your customer service tool your admins and agents need to know the best way to use Zendesk. Training is done via interactive live web based video conferencing so anyone can join from anywhere.

We offer the following trainings focused on custom workflows

Train the Trainer

729 provides one on one training to Zendesk admins so you can manage your entire team yourself.

  • Learn how to set up triggers, macros and improve the way you do automations
  • 729 will teach you how to set up agent views
  • Get training on setting up standard and custom reporting
  • Learn how to use any feature in Zendesk in a do it yourself

Agent Training

729 Solutions provides training to groups of agents to show them the exact steps needed to quickly and efficiently handle calls, chat, emails etc…

  • Learn all the steps needed in any custom workflow
  • Handle ticket escalations properly
  • Quickly find customer information and keep accurate ticket logs
  • Entering data correctly
  • Customize views in Zendesk

729 can also provide digital guides to show screenshots of all the steps required by your agents for any workflow. If you are hiring new agents these manuals can be invaluable to quickly helping them handle calls and emails.



“Overwhelmingly, the feedback from our whole team was excellent.”

Hillan Klein


“When I have a question I know I will get an answer that is easy for me to understand and not just a technical answer.”

Sreedhar Reddy


“Timely, appropriate and always quick answers – which I enjoy.”

Stuart Harris

Alta Service


Reach out today. We’ll respond within 24 hours, and can scope your project within 3 days.

From the Blog

HubSpot Sales Software Brings Clarity to Sales Teams

HubSpot has a Solution for All Aspects of Sales and Marketing The more I learn about HubSpot, the more I see it as an invaluable asset and one of the most used tools in my tool belt. If you are working on any aspect of marketing or sales, like myself, HubSpot makes...

read more

Is it time to migrate to Zendesk or adopt a Custom App?

Sometimes you need a Custom App Solution to get the most out of Zendesk Case Study: ASG A common ask we see here at 729solutions with our Zendesk clients is the need to move a bunch of existing information from the customer service tool that they are leaving behind...

read more


729 Solutions is one of the oldest custom development shops in the San Francisco Bay Area / Silicon Valley. Our team is made up of developers versed in every programming language from basic HTML and CSS to Java, Python and Ruby. We are project managers that can streamline the process, ensuring your project gets done quickly and within budget. We are designers who make you ‘look' good. We are proud of the projects we take on and the quality of work we provide.

We are engineering amazing technology, everyday.


© 2019 | 729Solutions