
CX in 2026: Why Context Is the New Competitive Edge
By Brandon Tidd | Dec 4, 2025 | AI, Automation, Partnerships, Zendesk
Every year, Zendesk releases its CX Trends report and every year I tell myself I know what to expect. Then I open it, start reading, and quickly realize the landscape has shifted again. This year is different in all the right ways. Customer experience … Read more CX in 2026: Why Context Is the New Competitive Edge






