In today’s CX Quick Tip, Brandon talks about customer experience and its relationship with business performance. Can you guess the percentage of business leaders reporting a direct link between the two? (Hint: It’s massive!) Register for the Zendesk CX Trends 2022 virtual event to jump start your CX Strategy
James: Welcome back to “Top 10 Tips for Successful CX in 2022”, where we are counting down to Zendesk’s “CX Trends 2022” event, and that’s a virtual event coming up on February 10th. My name is James and joining me once again is Brandon Tidd, our Zendesk Guru and CX Champion at 729 Solutions. Let’s dive right into today’s tip, Tip #9.
What do you have for us?
Brandon: So, according to the “Zendesk CX Trends”, 73% of business leaders are reporting a direct link between their customer service and their business performance. Uh, so that’s a huge number.
James: Why is this important for businesses to know?
Brandon: Yeah. So we always talk about the customer service reps being the front line, the first point of contact for your business.
But if customers are having a bad experience or a bad CX, uh, there just imagine how that’s trending down towards the rest of the business. And in fact, 73% say there’s a direct link between the two.
James: Brandon Tidd, Zendesk Architect at 729 Solutions. Thanks for another great tip, Brandon. 729 Solutions is a full service agency providing design, UI/UX, development and professional services, including Zendesk implementation and integrations.
You can learn more about us at 729Solutions.com. As a reminder for our listeners Zendesk’s “CX Trends 2022” event is coming up on February 10th, so be sure to register now! 729 Solutions is a sponsor for this event where you will learn how your company can drive growth with customer service.
Check the video description for the registration link. Thanks again, Brandon. We’ll catch up with you tomorrow for Tip #8 as we continue our countdown of the “Top 10 Tips for Successful CX in 2022.”
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