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Zendesk Advanced AI is quickly becoming a game changer in customer service technology. And here to talk with me about how this powerful artificial intelligence tool is transforming the way businesses provide customer support is Brandon Tidd, Software A… Continue reading Revolutionize your customer service with Zendesk Advanced AI

Zendesk is a customer service and sales platform that your business can use to make things easy for your customers and set your teams up for success. This video features a round table discussion with experts talking about the Zendesk Community, where Z… Continue reading Discover the power of the Zendesk Community as a Center of Excellence

Wireframes are an essential part of the design process providing a roadmap for user journeys. This video features an in-depth look into wireframes and their benefits with Valeria, Lead Designer at 729 Solutions. Interview Transcript James: Wireframes a… Continue reading Unlocking the power of wireframes: The key to successful website and mobile app design

Meet Mike! Interview Transcript James: At 729, we love to sit down and chat with the interesting people that work with us. It’s a chance to shine the spotlight on our amazing team and an opportunity to take a break and connect with each other.&nb… Continue reading Employee Spotlight – Mike Gray

Sitemaps are a vital component that impacts a website’s discoverability and usability. In this video interview, you will learn: Interview Transcript James: Sitemaps are a vital component that impacts a website’s discoverability and usabilit… Continue reading Sitemaps – The first step to great UI/UX

If you’re a Zendesk Admin or Agent, you’ll be happy to learn that Custom Statuses have finally been implemented. Solutions Architect and Zendesk Guru, Brandon Tidd talks about this long awaited Zendesk update and answers these questions: In… Continue reading Zendesk Custom Statuses have finally arrived

Today’s final CX Quick Tip is ready for you, and it’s a doozy: “Prioritize Customer Service like your growth depends on it.” Zendesk CX Trends 2022 is today. Even if you can’t listen live, be sure to register. You can grab… Continue reading Tip #1: Top 10 Tips for Successful CX in 2022

When it comes to Customer Support, is your organization providing conversational care experiences? You should know customers expect this when interacting with companies. Learn more in today’s CX Quick Tip and remember to register for Zendesk CX T… Continue reading Tip #2: Top 10 Tips for Successful CX in 2022

In today’s CX Quick Tip, Brandon looks into his crystal ball! The adoption (and acceptance) of Artificial Intelligence will increase in Customer Support during 2022. Is your organization ready? Register now for Zendesk CX Trends 2022 Video Transc… Continue reading Tip #3: Top 10 Tips for Successful CX in 2022

Does your Customer Support team feel empowered to do their job well? In today’s CX Quick tip, Brandon talks about the importance of taking care of support agents in your organization. Zendesk CX Trends 2022 is on February 10. Register now! Video … Continue reading Tip #4: Top 10 Tips for Successful CX in 2022

Is your organization setting itself up for CX success by investing in customer support to keep up with rising ticket volumes? Check out today’s Quick Tip and register for Zendesk CX Trends 2022 to start driving growth with customer service. Video… Continue reading Tip #5: Top 10 Tips for Successful CX in 2022

In our CX Quick Tip series, we’ve learned there’s a direct link between Customer Service and Business Performance. In today’s tip, you’ll find out if the voice of the customer reaches high enough in your organization. Register f… Continue reading Tip #6: Top 10 Tips for Successful CX in 2022

How does your organization grade its Customer Service? What kind of marks would your customers give? Listen to today’s CX Quick Tip for sobering statistics and how other companies are using this data in their CX Strategy. Be sure to register for … Continue reading Tip #7: Top 10 Tips for Successful CX in 2022

If you’ve ever wondered how to increase customer spend, today’s CX Quick Tip is for you. Brandon Tidd, Zendesk Architect at 729 Solutions, shares how tailoring support options based on customer needs can help achieve this goal. Register for… Continue reading Tip #8: Top 10 Tips for Successful CX in 2022

In today’s CX Quick Tip, Brandon talks about customer experience and its relationship with business performance. Can you guess the percentage of business leaders reporting a direct link between the two? (Hint: It’s massive!) Register for th… Continue reading Tip #9: Top 10 Tips for Successful CX in 2022

Which app is experiencing the most social messaging growth for customer support? The answer might surprise you! Check out today’s top CX quick tip to find out and then register for the Zendesk “CX Trends 2022” event to start driving g… Continue reading Tip #10: Top 10 Tips for Successful CX in 2022

Our Sales Team attends Zendesk’s SKO each year, and this year the 1-week global event went virtual – as we saw many other events do during the COVID 19 pandemic.   As a Master Zendesk Partner, we look forward to gaining invaluable insights, … Continue reading 729 Named Zendesk’s AMER Partner of the Year!

Wireframe Workshop In a Wireframe Workshop, 729 Solutions will walk you through a series of questions, exercises, and visual diagramming to determine the general structure and high-level components that will be on the key pages, screens, or templates f… Continue reading Wireframe Creation Process

19 Brilliant Logo Designs These logos portray some of the most brilliant designs to inspire your branding and marketing, using tactics ranging from hidden meanings to intentional symbolism. What Makes Them Unique 1. Spartan Golf Club This logo has hidd… Continue reading 19 Brilliant Logo Designs

User Flow Workshop A user has specific tasks they’re trying to complete when they visit your website, mobile app, or software product. We’ll use the User Flow Workshop to look at your User’s Journey – where they were before they came to your prod… Continue reading Developing User Flows and Mapping the User Journey