Zendesk is rolling out the red carpet in its first-ever “CX Academy Live,” an online event that will see startups from around the world compete in several award categories. Among the panel of esteemed judges will be our very own Zendesk “Guru”, Brandon Tidd. Brandon has been working with startups and small businesses for nearly two decades and is excited to have been asked to participate in this inaugural event. “Customer Experience is everything when you’re a startup,” Tidd said, “and when you have Zendesk in your corner, you’re already several steps ahead. I’m excited to see who is being considered for the different categories!”
Nominations Are Open
If you work for or know a startup that is outperforming in one of the following categories, consider nominating them before April 2nd. You can learn more about the event and see the categories online now at: Zendesk CX Academy Live – Awards.
The Categories Are:
Demonstrates tactical approach on implementing emerging support channels including but not limited to social messaging (WhatsApp, IG, FB messenger, Apple Chat AI), etc.
Demonstrates a robust self-service experience including but not limited to a well-thought-out help center design and usability, best use of AI, highly engaged community forum, etc.
Demonstrates excellent adoption of an omnichannel strategy, including but not limited to a seamless customer service experience across channels, shared support agent view, organized customer information view, etc.
Demonstrations creative building and remapping of processes including but not limited to strong implementations of integrations/apps (Ex: Built by Zendesk, Jira, Shopify), a robust onboarding experience, effective customer feedback loops, etc.
Strictly based on the community’s favorite. A small but mighty company that can encompass all the CX success factors voted by the Startup Central Slack Community.
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