Zendesk is rolling out the red carpet in its first-ever “CX Academy Live,” an online event that will see startups from around the world compete in several award categories. Among the panel of esteemed judges will be our very own Zendesk “Guru”, Brandon Tidd. Brandon has been working with startups and small businesses for nearly two decades and is excited to have been asked to participate in this inaugural event. “Customer Experience is everything when you’re a startup,” Tidd said, “and when you have Zendesk in your corner, you’re already several steps ahead. I’m excited to see who is being considered for the different categories!”

Nominations Are Open

If you work for or know a startup that is outperforming in one of the following categories, consider nominating them before April 2nd. You can learn more about the event and see the categories online now at: Zendesk CX Academy Live – Awards.

The Categories Are:
Emerging Channels

Demonstrates tactical approach on implementing emerging support channels including but not limited to social messaging (WhatsApp, IG, FB messenger, Apple Chat AI), etc.

Self-Service

Demonstrates a robust self-service experience including but not limited to a well-thought-out help center design and usability, best use of AI, highly engaged community forum, etc.

Omnichannel Support

Demonstrates excellent adoption of an omnichannel strategy, including but not limited to a seamless customer service experience across channels, shared support agent view, organized customer information view, etc.

Innovation

Demonstrations creative building and remapping of processes including but not limited to strong implementations of integrations/apps (Ex: Built by Zendesk, Jira, Shopify), a robust onboarding experience, effective customer feedback loops, etc.

Community’s Choice

Strictly based on the community’s favorite. A small but mighty company that can encompass all the CX success factors voted by the Startup Central Slack Community.

Startup Or Not, We Can Help

If you want to be the best, you need to work with the best. 729 Solutions has over 150 implementations under our belts, earning us the coveted status of Zendesk Master Partner. As a full-spectrum technology consulting agency, with complete design and development capabilities, we offer unique competencies to connect Zendesk with any other business tools. That’s why companies like Universal Music Group, Sundance Institute, Suzuki, AT&T, Verizon, and so many more consider us their trusted partners.

729 Solutions’ Can Help Your Startup Evolve

Learn more about how 729 Solutions can help you scale your instance of Zendesk into an award-winning experience for both your customers and your agents!


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