zendesk guide customization services

Improve your help center efficiency by giving your customers exactly what they’re looking for without compromising your brand’s image.

we can help customize your help center

Your customers’ support experiences start with your Zendesk Knowledge Base. This is where the organization of your content and the overall design can make or break your brand.

Our experienced designers and admins have helped many companies construct seamless and frictionless experiences and can help you construct an exceptional Zendesk help center experience for your customers.

729 Solutions’ Zendesk Guide customization service can help you with:

Zendesk Guide Branding

Design a modern, sleek and easy-to-understand Zendesk help center.

Help Center Migration

Transfer over knowledge articles and FAQs from your old system.

Customized Experience

Segment users by type.

Upgrade Your Zendesk Theme

Improve self-service and deflection where needed.

Organize Help Center Content

Organize your content within Zendesk’s structure.

Help Center Integration

Improve self-service and deflection Integrate with other platforms, like your CRM and accounting tools.

Knowledge Base
Community
Customer Portal

Knowledge Base
Community
Customer Portal

Knowledge Base

Community

Customer Portal

As a small company it is extremely important to be cost-conscious and we are pleased with the overall spending on the project.

what do you need done to your instance?

Zendesk Guide Branding

The first thing to consider when setting up your Zendesk help center is keeping a consistent look and feel so that your customers’ self-service experience does not differ from your company’s brand and corporate style. Whether you have a single brand or multiple-brands, we can implement the best infrastructure to manage it all.

Organize Help Center Content

Your knowledge base is aimed at helping individuals actively searching for answers. One of the most common issues our clients struggle with when setting up Zendesk is how to structure their content logically using Zendesk Guide’s categories, sections and articles. We can help you get set up for success from the start.

Upgrade Your Zendesk Theme

We specialize in creating fully customized Zendesk themes to precisely fit our customers’ needs. Not looking for a completely custom theme? We can help with that too. 729 can get you up and running with an out of the box theme, or even make modifications to existing themes to give you just the small upgrade you are looking for.

Customized Experience

We can stick with the traditional Zendesk customer experience or create a custom experience for your customers based on your unique goals and intent. Our masters of UI/UX can transform your help center into a streamlined user experience.

Help Center Migration

Need to migrate all of your customer data from your old tool into Zendesk? We can help map the data you need and make sure everything is safely moved, no matter how unique your situation. Learn more about our Zendesk Migration services.

Help Center Integration

With our roots in custom software development and integrations, we are fully equipped to help integrate your help center with any systems that you need and properly display the information that you want to pull into Zendesk. Learn more about our Zendesk Integration services.

sample zendesk guide designs

With over 120 successful Zendesk projects under our belt, Zendesk has made 729 a Implementation Premier Partner.

Request a Quote

Reach out today to learn more about creating a Zendesk Help Center.

From The Blog

Live From New York – The Zendesk AI Summit

By Brandon Tidd | Oct 16, 2024 | Partnerships, Zendesk

Last week, Zendesk held its inaugural AI Summit in New York, and there was nothing artificial about the intelligence that gathered in attendance. There’s something about being in the room—surrounded by brilliant minds, fellow tech enthusiasts, an… Read more Live From New York – The Zendesk AI Summit

Zendesk Relate Recap – 2024

By Brandon Tidd | Apr 22, 2024 | Partnerships, Zendesk

They say what happens in Vegas stays in Vegas, but when it comes to Zendesk’s assortment of new AI-infused features, what started in Vegas will be coming to an instance near you in the very near future. We sent our Lead Zendesk Architect, Brandon Tidd… Read more Zendesk Relate Recap – 2024

Unveiling AI’s impact and why your business needs transparent AI policies

By James Loren | Feb 15, 2024 | Partnerships, Zendesk

Are you prepared to tackle the challenge of being transparent with your AI implementations? Brandon Tidd, Zendesk Architect at 729 Solutions, talks about how crystal-clear AI policies are not just beneficial but essential in building a foundation of tr… Read more Unveiling AI’s impact and why your business needs transparent AI policies