Our Blog

Meet Rob! 729 is full of a bunch of interesting and creative folks and we love to show off! Allegra is joined by Project Manager Rob Tapia and chats about his musical past and good restaurants in the South Bay! Tell us more! Please start with a brief i… Read more Employee Spotlight – Rob T.

Meet Bruno! The people who work here at 729Solutions are innovative, curious and creative individuals! Today, Developer Bruno Nesi joins us to talk about his role here at 729 and where to eat in Argentina. Tell Us More! Can you start with a brief intro… Read more Employee Spotlight – Bruno N.

User Flow Workshop A user has specific tasks they’re trying to complete when they visit your website, mobile app, or software product. We’ll use the User Flow Workshop to look at your User’s Journey – where they were before they came to your prod… Read more Developing User Flows and Mapping the User Journey

Meet Martin! We continue to interview the team here at 729 Solutions! Today we are joined by developer Martin Besada and chat about building string instruments, traveling, and, of course, food! Tell us more! Can you start with a brief intro about yours… Read more Employee Spotlight – Martin

Visual Brand Identity and Logo Design Workshops In this workshop, 729 Solutions walks you through the brand and logo design process to discover the best expression of your visual brand identity. Together, we’ll discover the look and feel you want to co… Read more Visual Branding and Logo Design Process

Meet Alejo! We love to showcase the awesome people who work here at 729 Solutions because they are more than just great employees – they are creative and interesting people! Today we spoke with Alejo, a 729er who specializes in PHP, but works with Java… Read more Employee Spotlight – Alejo

Meet Mel! We continue to try to showcase our growing team of creative thinkers here at 729solutions. This time Allegra chats with front end developer, project manager, and Zendesk guru Mel Smith about baking, her German Shepherd, heavy metal, and wrest… Read more Employee Spotlight – Mel

You know UX design is important You know UX design is important. You know a website needs to be engaging and maximized for customer satisfaction to generate sales and leads. But what exactly makes a great UX design? How can yours stand out among the be… Read more 10 Best UX Websites of 2020

Zendesk Sell is a game-changing sales CRM platform that was built with sales teams in mind. It’s easy to navigate and offers intuitive tools that keep your reps running at optimal conditions. But what happens when a lead or a customer has a question th… Read more Giving Sales A Little Support

We’ve all been there… Trying to find the answer to a question in the middle of the night. But that friendly voice on the other end of the call is a recording, and he’s cheerfully informing you that the customer service department is closed for th… Read more Stand Out Customer Self Service

Why you Need a Customized Zendesk Guide | Zendesk’s full suite of customer service software helps businesses to make their customers happy. Zendesk Guide is the smart knowledge base solution that creates better self-service and empowered agents. How ca… Read more Top Reasons Why You Need To Customize Your Zendesk Help Center

How To Organize Help Center Content Like a Pro A powerful customer service team is crucial to delivering a great customer experience for any business. Your satisfaction rate is higher when consumers are able to get the answers they need quickly. At the… Read more Master Your Zendesk Guide Content

Plus 5 Deep Customizations 729 Solutions Can Do for You! Providing your customers with access to a self-service help center is quickly becoming a key component to any successful customer retention program. Customer success strategies take a variety of … Read more 3 Easy Ways to Customize Your Zendesk Guide Template

User Experience Design What is UX Design? What’s the Difference Between UX Design and UI Design? Why Do I Need UX Design? Are you confused by the term user-experience design? If so, you are not alone. Many people use it to cover the process of creating… Read more What Is User Experience Design?

User Interface Design What is UI Design? How is UI Design Different from UX Design? Why Do I Need UI Design? Are you confused by the term user interface design? If so, you are not alone. It’s common for many people to use this term interchangeably with… Read more What Is User Interface Design?

Zendesk Guide Customization: What Option Is Right For You? One-size doesn’t fit all when it comes to your business’s customer support needs. Zendesk Guide is a great way to allow customers to help themselves to support articles and get the answers to t… Read more How to Customize Zendesk Guide

This piece will layout simple steps to follow to create and conduct a high-level usability survey and interviews with internal staff and select clients, covering topics such as: What methods to use (survey, interviews, etc.), Who to survey/interview, W… undefined

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Adding Phone Support to your Zendesk When adding phone integration to your system, it’s important to first consider what your goals are. Do you want to maximize efficiency? Increase customer satisfaction? Streamline routing? Requirements Since Zendesk … Read more Zendesk Talk & Your Phone System