Our Blog

We’ve been working remotely for years and learned to adapt to the work from home lifestyle. The great news is you can learn from our mistakes!

Adding Phone Support to your Zendesk When adding phone integration to your system, it’s important to first consider what your goals are. Do you want to maximize efficiency? Increase customer satisfaction? Streamline routing? Requirements Since Zendesk … Read more Zendesk Talk & Your Phone System

A Modern Solution to Dynamic Customer Service Needs Keeping up with an influx of calls, emails, chat messages, and web inquiries require your Agents to have resources that allow them to offer exemplary service. The Zendesk family of products, headlined… Read more Zendesk Support – Getting Started Quickly

There are several pitfalls that can hinder your website success. Our web designer Bob shares some of the most common design mistakes he sees across the web. Poor website performance can cause potential customers to bail out before they reach your sales… Read more Fifteen Common Problems Your Website May Contain

Senior Developer Adrian Romero joins Allegra to discuss his role here at 729Solutions, soccer, cooking and a love of philosophy. 

Larger companies tend to have more complex operations needs simply because they have a larger quantity of customer data flowing through their many departments. If you are using Zendesk Enterprise, you have the ability to connect your communications and… Read more Zendesk Enterprise Connects All Of Your Tools

The team at Zendesk is constantly working to improve their products and help keep your team moving forward smoothly. Here’s a little peek at what new features you can look forward to in the near future. Zendesk Agent Workspace The Zendesk Agent W… Read more Upcoming Features for Zendesk Support

Meet Lucho! We continue to try to showcase our growing team of creative thinkers here at 729 Solutions. This time we chat with developer Lucho (Luis) Falciola about his love of travel and the outdoors, playing soccer, music, and more! Tell us more! Can… Read more Employee Spotlight – Lucho

Zendesk recently announced Custom Objects for all customers on Support Enterprise plans and above. This new feature makes it possible to natively store and connect new data entities (like Subscriptions), modeling your entire business in Zendesk. Before… Read more Custom Objects make your Zendesk Much More Valuable

Did you know that Zendesk is making some changes to their Apps Framework? Starting October 14th, 2019 Zendesk will no longer support apps that were built with Zendesk Apps framework version 1. These apps will no longer function!   This means that … Read more Zendesk to Remove Apps Framework v1

When the time comes for a new logo there are a series of steps we take to ensure we created the logo you love, quickly.   Let’s take a quick look at the specific steps we take with our clients, going from ‘logo request’ to ‘logo completion’.… Read more The Steps to Creating Your Perfect Logo

What has your CRM done for you lately? CRM’s tend to be a bit clunky. Sometimes they are hard to learn and use and that is awfully frustrating when you are trying to offer effective marketing, sales, and customer service. It can feel like you are a bit… Read more Zendesk Sunshine – A New Way to CRM

Eight reasons why you should keep your WordPress website up to date, and 7 steps to make it happen.

As a designer, I often run into people that confuse the concepts of ‘logo design’ and ‘brand design’. Usually, it’s pretty clear what the client is actually talking about, despite misusing the terms, but let’s take a sec to explain the difference. Logo… Read more The difference between ‘Brand’ and ‘Logo’ Design

Have you been looking for a way to very quickly spin-up development and build and deploy applications? Or are you looking for a way to bring multiple tools into one single place? AWS CodeStar could be the solution of your dreams! CodeStar works by givi… Read more Get Developing Quickly with AWS CodeStar

AI Powered Duplicate Management People never like receiving the same marketing email twice in a row or getting calls from two different sales representatives; it’s just annoying and makes you feel like that company doesn’t pay attention to detail, so t… Read more Get Rid of the Clutter with HubSpot Duplicate Management

Smooch Messaging Messaging is the preferred form of communication for more than half of people out there, and more and more individuals prefer to chat with businesses as if they were just sending a text to a friend. The challenge for companies is offer… Read more Zendesk Welcomes Smooch to the Family

Your Sales Team is the First Chance to Make a Difference on a Project In the Development and Professional Services universe, where we at 729solutions spend most of our time, clients often reach out with a problem we’ve never seen before. It requires th… Read more A Good Sales Team is a Client’s Best Friend

When you begin creating a marketing plan, it’s important to have an understanding of the language that is going to be used throughout the marketing processes. It may be a little confusing, that’s why we decided to create this list of 10 key marke… Read more 10 important Marketing Terms you should know

You may have heard of the Zendesk Conditional Fields App which allows administrators to hide and reveal fields in tickets to give agents and end-users a better user experience. Recently Zendesk decided to make this a feature for everyone using Professi… Read more Creating Conditional Fields in Zendesk Tickets