Our Blog

Meet Fernando! We like to showcase the awesome people who work here at 729 Solutions because they are more than just great employees, they are creative, interesting and talented people who deserve a little recognition. This time Fernando Project Manage… Read more Employee Spotlight – Fernando

Senior Developer Adrian Romero joins Allegra to discuss his role here at 729Solutions, soccer, cooking and a love of philosophy. 

Larger companies tend to have more complex operations needs simply because they have a larger quantity of customer data flowing through their many departments. If you are using Zendesk Enterprise, you have the ability to connect your communications and… Read more Zendesk Enterprise Connects All Of Your Tools

The team at Zendesk is constantly working to improve their products and help keep your team moving forward smoothly. Here’s a little peek at what new features you can look forward to in the near future. Zendesk Agent Workspace The Zendesk Agent W… Read more Upcoming Features for Zendesk Support

Meet Lucho! We continue to try to showcase our growing team of creative thinkers here at 729 Solutions. This time we chat with developer Lucho (Luis) Falciola about his love of travel and the outdoors, playing soccer, music, and more! Tell us more! Can… Read more Employee Spotlight – Lucho

Zendesk recently announced Custom Objects for all customers on Support Enterprise plans and above. This new feature makes it possible to natively store and connect new data entities (like Subscriptions), modeling your entire business in Zendesk. Before… Read more Custom Objects make your Zendesk Much More Valuable

Did you know that Zendesk is making some changes to their Apps Framework? Starting October 14th, 2019 Zendesk will no longer support apps that were built with Zendesk Apps framework version 1. These apps will no longer function!   This means that … Read more Zendesk to Remove Apps Framework v1

What has your CRM done for you lately? CRM’s tend to be a bit clunky. Sometimes they are hard to learn and use and that is awfully frustrating when you are trying to offer effective marketing, sales, and customer service. It can feel like you are a bit… Read more Zendesk Sunshine – A New Way to CRM

Have you been looking for a way to very quickly spin-up development and build and deploy applications? Or are you looking for a way to bring multiple tools into one single place? AWS CodeStar could be the solution of your dreams! CodeStar works by givi… Read more Get Developing Quickly with AWS CodeStar

AI Powered Duplicate Management People never like receiving the same marketing email twice in a row or getting calls from two different sales representatives; it’s just annoying and makes you feel like that company doesn’t pay attention to detail, so t… Read more Get Rid of the Clutter with HubSpot Duplicate Management

Smooch Messaging Messaging is the preferred form of communication for more than half of people out there, and more and more individuals prefer to chat with businesses as if they were just sending a text to a friend. The challenge for companies is offer… Read more Zendesk Welcomes Smooch to the Family

When you begin creating a marketing plan, it’s important to have an understanding of the language that is going to be used throughout the marketing processes. It may be a little confusing, that’s why we decided to create this list of 10 key marke… Read more 10 important Marketing Terms you should know

You may have heard of the Zendesk Conditional Fields App which allows administrators to hide and reveal fields in tickets to give agents and end-users a better user experience. Recently Zendesk decided to make this a feature for everyone using Professi… Read more Creating Conditional Fields in Zendesk Tickets

Are you just starting to utilize HubSpot, or are you considering starting to use it as a base for your inbound marketing efforts? If you are new to HubSpot or Inbound Marketing, we encourage you and your team to take the time to go through HubSpot Acad… Read more Become an Inbound Marketing Expert through HubSpot Academy!

It’s becoming more and more important these days to be able to engage with your clients in timely and very effective ways. Figuring out the best channels to communicate through and then corresponding at the right times can make a big difference in how … Read more Engage the right way – use Amazon Pinpoint

When you want to learn a new tool that will support your development process, it is important that you try to get ahead of the curve quickly so that you can actually start using said tool to your advantage. GitHub decided to make it super easy to learn… Read more GitHub makes it really easy to succeed with GitHub Learning Lab

Amazon Polly Amazon Polly is a service that turns text into lifelike speech, allowing you to create applications that talk and build entirely new categories of speech-enabled products. Text to speech (TTS) is a form of speech synthesis that converts wr… Read more Amazon Polly will change the way customers interact with you, for the better!

HubSpot offers a suite of tools that help with inbound marketing, as we have discussed in other blog posts, these tools live at the backbone of any good marketing strategy. One of the number one tools in this kit — often overlooked for its importance —… Read more HubSpot’s Calendar Offers the Clarity All Marketing Teams Need

What’s an API? Here at 729 Solutions we spend a lot of time talking about APIs, but do you know what that means, what they are meant for, or why they are important? API stands for Application Programming Interface, which simply put is a set of cl… Read more APIs are Key Part of System Integrations

729 Solutions is a Certified Zendesk Integrations Partner We spend a lot of time talking about and promoting our partnership with Zendesk. But what exactly are the ins and outs of what we can do as an integrations partner? Almost anything! If you have … Read more Work with Zendesk Partner 729solutions and get the Zendesk you want!