Our Blog

Meet Neil! We want to show off the cool people who help make 729solutions the great company it is. We are more than just a bunch of employees – we are interesting, innovative, and talented people who need a little recognition! This time Neil join… Read more Employee Spotlight – Neil

Lead capturing is one of the most important parts of inbound marketing. Without the leads, you wouldn’t have anyone to engage with. It can also feel like inbound marketing has a lot of moving pieces, but with the help of a tool like HubSpot, it becomes… Read more Meaningful Lead Capture with HubSpots Inbound Marketing Tools

Make website design easier by knowing these common web design terms If you work in tech, own your own business, or if you’ve ever created your own website, app, or print materials, you likely know a little bit about how to work with a web page designer… Read more 15 Terms To Get You On The Same Page As Your Designer

Already using a well-known platform for development? Get better insights and understanding with New Relic Technology Solutions! New Relic has many offerings that make it a great choice to support your development projects. One thing that makes New Reli… Read more New Relic Plays Well with Others

Do you need more transparency into your applications and systems? Amazon CloudWatch is a service built for developers, system operators, site reliability engineers (SRE), and IT managers that monitors and manages your cloud. CloudWatch gives users insi… Read more Monitor and Manage your applications better with Amazon CloudWatch

Providing Multilingual Support Content is Becoming a Business Must One of the top concerns of companies with a global presence or those that are looking to expand into other markets is the ability to communicate with their customers in their native lan… Read more The Acclaro Zendesk Translation Integration

Meet Nacho! Doing employee spotlights means we get to showcase what a great team we have here at 729 Solutions. We truly are a bunch of creative and interesting individuals. This time Senior Developer Ignacio (Nacho) Canovi joins us to talk about playi… Read more Employee Spotlight – Nacho

It’s Time To Go Above and Beyond For Your Customers There is almost always room for customers to feel more taken care of by your customer service team. Often little things like personalization can go along way in leaving your customers feeling like the… Read more Bring your Customer Support to another level – Add Zendesk Connect Today!

An Easy Way for Teams to Track Their Agents’ Success & Find Coaching Opportunities If you use Zendesk, you are probably aware that one of its biggest perks is scalability. It’s perfect for teams of all sizes, from 3 people to thousands, and can han… Read more Workforce Management with Tymeshift

Machine Learning is Making Customer Service Easier for Everyone AI and Machine Learning are becoming increasingly common needs among our clients seeking support for Zendesk. It seems the trend for customer service models is moving towards teams that ar… Read more Customer Support is Renewed with Artificial Intelligence

It’s time to support all of your AWS resources together in one place Does your development team use many different AWS tools in tandem or perhaps your team just loves the flexibility that AWS gives you between the building and deploying software. If yo… Read more Why is AWS CloudFormation So Great for Development Teams?

HubSpot has a Solution for All Aspects of Sales and Marketing The more I learn about HubSpot, the more I see it as an invaluable asset and one of the most used tools in my tool belt. If you are working on any aspect of marketing or sales, like myself, … Read more HubSpot Sales Software Brings Clarity to Sales Teams

Sometimes you need a Custom App Solution to get the most out of Zendesk. Case Study: ASG A common ask we see here at 729 Solutions with our Zendesk clients is the need to move a bunch of existing information from the customer service tool that they are… Read more Is it time to migrate to Zendesk or adopt a Custom App?

Connect All Your Tools For Better Zendesk Success Is your team looking to increase Zendesk efficiency and make the customer service experience smoother for both your agents and your customers? If your company is one of the 50,000 teams already using Sl… Read more Learn How to Increase Zendesk Efficiency with BubbleIQ

Machine learning, a subset of artificial intelligence, is becoming an important addition for many companies. It is the study of algorithms and statistical models that computers use to perform specific tasks without needing prior instructions, relying o… Read more How to Build and Deploy Machine Learning with Amazon SageMaker

Empower Your Zendesk Agents to Do Better Work As a company grows and hires more employees, it becomes increasingly important to have a solid training program. Zendesk’s platform comes with a bit of a learning curve, and when it comes to customer servic… Read more Improve Customer Service Performance with Dynamic Training from Lessonly

Time To Adopt A Marketing Strategy! Marketing can sometimes feel a bit overwhelming when you are trying to keep track of a blog, social media, SEO, email… the list goes on. If your team is small the task of keeping track of clicks and analytics while a… Read more HubSpot Inbound Marketing Tools

Is your Zendesk team getting what they need to be efficient? Zendesk is meant to make customer service much easier and more efficient. Your team is likely doing the best they can with the standard offerings from Zendesk Support. But do you find that th… Read more Bring Machine Learning to your Zendesk Instance with MonkeyLearn

Stop Using So Many Tools to Talk to Your Customers! Is your company new and ready to set up customer service as you launch a new product? Or perhaps your company is ready to improve the customer support they offer and want to streamline the process all… Read more Zendesk Suite Changes How You Talk to Customers

Case Study: Netflix We have found that many companies using Zendesk often want the platform to perform capabilities, make connections or work in ways that meet their own specific needs and therefore are not features or integrations included in the base… Read more Custom Solutions Create More Success Within Zendesk