Our Blog

The 729 Solutions Blog is a place for us to showcase our unique approach to engineering, UI/UX design, our awesome partnerships with other companies and the voices of our growing team.

Zendesk Ticket Types and Priorities

Zendesk ticket types and priorities: what you should know

By Allegra Medina | May 17, 2018 | Partnerships, Zendesk

Zendesk ticket types and what they mean for you Each ticket that comes into Zendesk is automatically assigned a life cycle of New. You can sort your tickets by their lifecycle designation to help prioritize your agents’ workflows and stay more focused. Adding a Ticket Type is optional, but it can be very useful when… Continue reading Zendesk ticket types and priorities: what you should know

GitHub Features

GitHub Features

By Allegra Medina | May 14, 2018 | GitHub, Partnerships

As briefly described in one of our first posts about GitHub, there are many features provided that help make it such a good choice for developers. Here is a quick overview of each feature you can utilize within GitHub. Code Review – Make code review an essential part of your team’s workflow.The code review feature… Continue reading GitHub Features

Applying branding to your Zendesk Guide

Applying Branding to Your Zendesk Guide

By Allegra Medina | May 3, 2018 | Brand Identity Design, Design, Partnerships, Zendesk, Zendesk Guide

One of the most useful features about your Zendesk Guide (Help Center/Knowledge Base) is that it can be customized to match your company’s branding. Integrated branding ensures that your customer has a seamless experience, and can easily identify your company based on the look or feel of either your website or your Guide. Or can… Continue reading Applying Branding to Your Zendesk Guide

Carpenter

3 Unique Maker Youtube Channels to subscribe to Right Now

By Allegra Medina | Apr 30, 2018 | 729 Labs

The Maker community is a long-standing space where people take DIY to the next level. Makers explore engineering in a non-constrained environment and give others jumping-off points for getting into things like electronics, woodworking, or 3D printing. Maker blogs and YouTube channels showcase incredibly smart and creative people, problem-solving in new and interesting ways through… Continue reading 3 Unique Maker Youtube Channels to subscribe to Right Now

What is Amazon EC2?

What is Amazon EC2?

By Allegra Medina | Apr 12, 2018 | AWS, Partnerships

Amazon Elastic Compute Cloud (Amazon EC2) provides secure, resizable compute capacity in the cloud. This means that users can rent virtual computers on which they can run their own computer applications and no matter how your computing requirements change over time, EC2 has the capacity for quick scalability allowing you to obtain and boot up… Continue reading What is Amazon EC2?

What is Amazon S3?

What is Amazon S3?

By Allegra Medina | Apr 5, 2018 | AWS, Partnerships

Amazon S3 is object storage. its purpose is to retain and recover any amount of data from anywhere. This data includes things like websites, mobile apps, and corporate applications to mention a few. S3 was built to be durable and AWS thoroughly understands stringent regulatory requirements allowing them to have the most comprehensive security and… Continue reading What is Amazon S3?

Zendesk theme Esk example

Want to get the most out of your Zendesk internal knowledge base? Here are some ways to spread the word…

By Allegra Medina | Mar 19, 2018 | Partnerships, Zendesk

After you have taken the time to put together a beautiful and comprehensive Zendesk Guide and Knowledge Base for your end-users, you have to find a way to get that information to the masses. Go where your customers are So… where do your customers hang out? Insta? LinkedIn? Facebook? Go there! One of the best… Continue reading Want to get the most out of your Zendesk internal knowledge base? Here are some ways to spread the word…

Why Zendesk is the Best Customer Service Tool for Your Company

Why Zendesk is the Best Customer Service Tool for Your Company

By Allegra Medina | Feb 20, 2018 | Partnerships, Zendesk

Question: What makes your clients flock to your product? Answer: Providing stellar out-of-this-world customer service!   How do you find the right customer service tool for your company? Finding useful and insightful customer service software is a challenge that many businesses are trying to overcome While there are a lot of choices out there, as… Continue reading Why Zendesk is the Best Customer Service Tool for Your Company

Four Blogs to Keep Your Design Team Innovated

Four Innovative Design Blogs to Keep Your Design Team Motivated

By Allegra Medina | Jan 8, 2018 | Design

In a world where we are constantly looking at and interacting with our devices, quality design is just as important as the technology running behind the scenes. Design has so many different aspects that must be considered for any project: colors, shape, size, usability, user preferences, balance, lines, white space, texture, just to name a… Continue reading Four Innovative Design Blogs to Keep Your Design Team Motivated

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