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At the end of last year Zendesk began offering Multi-Select Fields within tickets. This is a ticket field that gives you the option to choose multiple values from a list. This feature was much needed since sometimes one answer is not enough and this allows you to be much more precise. Everyone can create a… Continue reading Multi-Select Fields in Zendesk

Technology and Fashion have always gone hand in hand, both industries have thrived on pushing the envelope in order to change people’s minds and influence culture. In 2018 we are seeing the creative results of this influence more than ever. Check out these different technologies that are changing how we take care of ourselves, work… Continue reading Tech and Fashion

Have you ever wondered how New Relic could be helping you, perhaps in new ways you have never thought of before? The New Relic Blog is full of insightful information and helpful tips on making New Relic work for you as best it can. Here are four New Relic blog posts we think are worth… Continue reading New Relic Posts To Read If You Want To Learn More About DevOps

As your business makes changes and grows bigger, so should the workflows and business rules within your Zendesk instance. Something that worked for your business, in the beginning, may no longer make sense and it may be time to update your processes. Making any changes to your production environment can be unpredictable and you don’t… Continue reading What is a Zendesk Sandbox and Why Should You Use It?

If you are ready to incorporate GitHub as a part of your workflow, then you should first understand why teams choose to go with GitHub Enterprise over working within the infrastructure on GitHub.com. Collaboration Collaboration is a key part of why people choose GitHub in the first place and can become a huge part of… Continue reading GitHub Enterprise vs. GitHub.com

In 3D printing you take a model and you use what’s called a slicer; this slicer takes the software and turns it into what’s called G-code. That G-code is the instructions for the 3D printer (or for a CNC machine or for a laser cutter… etc, they all work on the same principles). With the… Continue reading How 3D Printing Works

Placeholders When you’re providing service to your customers, you want them to feel that they are being listened to by a real human, rather than simply receiving an auto-response. Zendesk facilitates this personal relationship with your customer through Placeholders. If you’ve used Mail Merge before, you’ll find Placeholders work the same as Mail Merge fields.… Continue reading Using Placeholders in Zendesk

With products like Amazon Alexa and robot companions like Buddy becoming more and more commonplace inside peoples homes as well as in the bigger world around us, we are seeing AI (Artificial Intelligence) advancements moving rapidly and permeating most of the ways that we interact with our environment. Here are three different ways we are… Continue reading New Growth in Artificial Intelligence

New Relic offers a wide variety of services and support to their users, as they want to ensure the best experience possible. Through solutions like comprehensive Documentation and New Relic University where you can teach yourself and through their Explorer’s Hub where you can ask questions and connect with others. New Relic has set the… Continue reading New Relic Services and Support

Both triggers and automations can be an invaluable contribution to your workflow in Zendesk. You can edit, activate, deactivate, or delete them by accessing the business rules portion of the admin dashboard. In many ways triggers and automations are very similar, they both define a set of actions that will occur when a ticket matches… Continue reading What are triggers and automations in Zendesk?

Online security isn’t just for the big-name websites; it’s an issue that should be carefully addressed by every company with a web presence, regardless of size or type. Not only is having a secure website the right thing to do but soon having a secure website will play a role in how your company appears… Continue reading Every Website Needs an SSL Certificate

DevOps is an agile philosophy that combines aspects of software development and operations. This philosophy advocates for the use of automations and monitoring all steps of software construction, aiming for shorter development cycles, increase in frequency of deployments and more dependable releases. New Relic can help you integrate DevOps procedures and philosophy into you work… Continue reading New Relic DevOps

By now you understand Agile and its merry friends, and have an inkling of how much more your current organization could accomplish by implementing Agile methodologies. Next up, is how to convince management that Agile is the right way to get work done. Culture is a key component of a successful Agile campaign; you’ll need… Continue reading How does Agile Impact an Organization

Here at 729 Solutions we see a lot of value in the products that New Relic offers developers and think there are many ways to improve your workflow by utilizing them. Just like our last New Relic post, we want to showcase and take a look at it’s fabulous products. Here are three more awesome… Continue reading New Relic Product Overview 2

What is a Macro in Zendesk? As you start to receive tickets through Zendesk, you’ll probably begin to see issues that are the same for more than one customer. This might be a general issue, such as needing a password reset, or a specific issue when something has broken, such as access to a specific… Continue reading Using Macros in Zendesk

Here at 729 Solutions we want to promote tools and products that we actually like and use, New Relic is one of a kind software engineering tool that we use on a regular basis, so we thought we would showcase their great products. Here are three of New Relic’s products and what they are all… Continue reading New Relic Product Overview

The NASA Innovative Advanced Concepts Program nurtures visionary ideas that could transform future NASA missions with the creation of new technology and breakthroughs in engineering, computer science and biomechanics. You can find all of this years phase 1 and phase 2 recipients here. They all have incredibly fascinating ideas for exploring and learning about space,… Continue reading NIAC Showcase

Integrations can help make your GitHub instance more efficient and keep your team even more connected. Here are eight super common integrations GitHub users can use: CloudBees helps build, test and deploy applications to production, utilizing continuous delivery practices. Travis CI offers continuous integration services for building and testing software hosted at GitHub. CircleCi helps teams… Continue reading 8 Super Common GitHub Integrations

GitHub works because it is based on the idea that sharing ideas and collaboration can make building code better. Open source is truly the way to do this and GitHub continues to expand and make its product better because of the sheer number of developers who have adopted GitHub over the years. They are the… Continue reading GitHub Community Values

Sometimes it’s hard to decide when it is time to go outside of your company for resources. Our VP of Sales and Marketing Graham Silbermann breaks down when you should keep the work in-house versus when it’s time to hire an agency to pick up the slack.   Reasons to use in-house resources: Such a… Continue reading When To Hire An Agency