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Sitemaps are a vital component that impacts a website’s discoverability and usability. In this video interview, you will learn: Interview Transcript James: Sitemaps are a vital component that impacts a website’s discoverability and usabilit… Read more Sitemaps – The first step to great UI/UX

If you’re a Zendesk Admin or Agent, you’ll be happy to learn that Custom Statuses have finally been implemented. Solutions Architect and Zendesk Guru, Brandon Tidd talks about this long awaited Zendesk update and answers these questions: In… Read more Zendesk Custom Statuses have finally arrived

Meet Chris! Interview Transcript James: At 729, we love to sit down and chat with the interesting people that work with us. It’s an opportunity to shine the spotlight on our amazing team and a chance to take a break, to connect with each other.&n… Read more Employee Spotlight – Chris Jones

Change can be challenging.  And if you’re a Zendesk Administrator, you’ve most likely been mentally preparing for one of the biggest behind-the-scenes changes Zendesk has made since the launch of Agent Workspace last year.  Starting at the be… Read more Meet Your New Zendesk Admin Center

Today’s final CX Quick Tip is ready for you, and it’s a doozy: “Prioritize Customer Service like your growth depends on it.” Zendesk CX Trends 2022 is today. Even if you can’t listen live, be sure to register. You can grab… Read more Tip #1: Top 10 Tips for Successful CX in 2022

When it comes to Customer Support, is your organization providing conversational care experiences? You should know customers expect this when interacting with companies. Learn more in today’s CX Quick Tip and remember to register for Zendesk CX T… Read more Tip #2: Top 10 Tips for Successful CX in 2022

In today’s CX Quick Tip, Brandon looks into his crystal ball! The adoption (and acceptance) of Artificial Intelligence will increase in Customer Support during 2022. Is your organization ready? Register now for Zendesk CX Trends 2022 Video Transc… Read more Tip #3: Top 10 Tips for Successful CX in 2022

Does your Customer Support team feel empowered to do their job well? In today’s CX Quick tip, Brandon talks about the importance of taking care of support agents in your organization. Zendesk CX Trends 2022 is on February 10. Register now! Video … Read more Tip #4: Top 10 Tips for Successful CX in 2022

Is your organization setting itself up for CX success by investing in customer support to keep up with rising ticket volumes? Check out today’s Quick Tip and register for Zendesk CX Trends 2022 to start driving growth with customer service. Video… Read more Tip #5: Top 10 Tips for Successful CX in 2022

In our CX Quick Tip series, we’ve learned there’s a direct link between Customer Service and Business Performance. In today’s tip, you’ll find out if the voice of the customer reaches high enough in your organization. Register f… Read more Tip #6: Top 10 Tips for Successful CX in 2022

How does your organization grade its Customer Service? What kind of marks would your customers give? Listen to today’s CX Quick Tip for sobering statistics and how other companies are using this data in their CX Strategy. Be sure to register for … Read more Tip #7: Top 10 Tips for Successful CX in 2022

If you’ve ever wondered how to increase customer spend, today’s CX Quick Tip is for you. Brandon Tidd, Zendesk Architect at 729 Solutions, shares how tailoring support options based on customer needs can help achieve this goal. Register for… Read more Tip #8: Top 10 Tips for Successful CX in 2022

In today’s CX Quick Tip, Brandon talks about customer experience and its relationship with business performance. Can you guess the percentage of business leaders reporting a direct link between the two? (Hint: It’s massive!) Register for th… Read more Tip #9: Top 10 Tips for Successful CX in 2022

Which app is experiencing the most social messaging growth for customer support? The answer might surprise you! Check out today’s top CX quick tip to find out and then register for the Zendesk “CX Trends 2022” event to start driving g… Read more Tip #10: Top 10 Tips for Successful CX in 2022

Meet Julio! We like to showcase the awesome people who work here at 729 Solutions because they are more than just great employees – they are creative and interesting people! Today we spoke with Julio, a UI/UX Designer and Front End Developer at 729. Ju… Read more Employee Spotlight – Julio

Meet Rob! We love to showcase the awesome people who work here at 729 Solutions because they are more than just great employees – they are creative and interesting people! Today we spoke with Rob, one of our founders and the CEO/CTO at 729! Rob was bor… Read more Employee Spotlight – Rob

Meet Chris! We love to showcase the awesome people who work here at 729 Solutions because they are more than just great employees – they are creative and interesting people! Today we spoke with Chris, a Monitoring Solutions Engineer at 729. Chris was b… Read more Employee Spotlight – Chris

It has been more than a year since the global Covid-19 pandemic impacted businesses, and employees began to work from home. What started as a novelty “two-week quarantine” resulted in an extended work from home transition that still lingers… Read more 729 Solutions Raises The Bar With Work From Home

What to Expect In a Business Requirements Workshop, 729 Solutions will walk you through a series of questions, exercises, interviews, and worksheets to create a powerful and thorough Business Requirements document that clearly outlines your current dig… Read more Business Requirements Workshop

What to Expect When we’re building a new website, product, or service for our clients, our 729 Studios team uses all of the design tools, techniques, and philosophies that are at our disposal. For most projects, this includes creating wireframes and mo… Read more Prototype Workshop