Our Blog

What’s an API? Here at 729 Solutions we spend a lot of time talking about APIs, but do you know what that means, what they are meant for, or why they are important? API stands for Application Programming Interface, which simply put is a set of cl… Read more APIs are Key Part of System Integrations

729 Solutions is a Certified Zendesk Integrations Partner We spend a lot of time talking about and promoting our partnership with Zendesk. But what exactly are the ins and outs of what we can do as an integrations partner? Almost anything! If you have … Read more Work with Zendesk Partner 729solutions and get the Zendesk you want!

Meet Neil! We want to show off the cool people who help make 729solutions the great company it is. We are more than just a bunch of employees – we are interesting, innovative, and talented people who need a little recognition! This time Neil join… Read more Employee Spotlight – Neil

Devise is a very helpful gem used to resolve authentication in a Ruby on Rails environment. In the words of the Devise team, “Devise is a flexible authentication solution for Rails based on Warden.” Upon seeing this definition you now know that Devise … Read more How to Create a Custom Strategy with the Devise Gem

Lead capturing is one of the most important parts of inbound marketing. Without the leads, you wouldn’t have anyone to engage with. It can also feel like inbound marketing has a lot of moving pieces, but with the help of a tool like HubSpot, it becomes… Read more Meaningful Lead Capture with HubSpots Inbound Marketing Tools

Make website design easier by knowing these common web design terms If you work in tech, own your own business, or if you’ve ever created your own website, app, or print materials, you likely know a little bit about how to work with a web page designer… Read more 15 Terms To Get You On The Same Page As Your Designer

Already using a well-known platform for development? Get better insights and understanding with New Relic Technology Solutions! New Relic has many offerings that make it a great choice to support your development projects. One thing that makes New Reli… Read more New Relic Plays Well with Others

Do you need more transparency into your applications and systems? Amazon CloudWatch is a service built for developers, system operators, site reliability engineers (SRE), and IT managers that monitors and manages your cloud. CloudWatch gives users insi… Read more Monitor and Manage your applications better with Amazon CloudWatch

Providing Multilingual Support Content is Becoming a Business Must One of the top concerns of companies with a global presence or those that are looking to expand into other markets is the ability to communicate with their customers in their native lan… Read more The Acclaro Zendesk Translation Integration

Meet Nacho! Doing employee spotlights means we get to showcase what a great team we have here at 729 Solutions. We truly are a bunch of creative and interesting individuals. This time Senior Developer Ignacio (Nacho) Canovi joins us to talk about playi… Read more Employee Spotlight – Nacho

It’s Time To Go Above and Beyond For Your Customers There is almost always room for customers to feel more taken care of by your customer service team. Often little things like personalization can go along way in leaving your customers feeling like the… Read more Bring your Customer Support to another level – Add Zendesk Connect Today!

An Easy Way for Teams to Track Their Agents’ Success & Find Coaching Opportunities If you use Zendesk, you are probably aware that one of its biggest perks is scalability. It’s perfect for teams of all sizes, from 3 people to thousands, and can han… Read more Workforce Management with Tymeshift

It’s a Simple Solution With A lot of Value Zendesk provides many features to help you integrate your instance with your social media accounts and improve your customer service through these avenues. Zendesk allows you to integrate almost any social med… Read more Using Zendesk To Improve Customer Service Through Your Social Media

Machine Learning is Making Customer Service Easier for Everyone AI and Machine Learning are becoming increasingly common needs among our clients seeking support for Zendesk. It seems the trend for customer service models is moving towards teams that ar… Read more Customer Support is Renewed with Artificial Intelligence

It’s time to support all of your AWS resources together in one place Does your development team use many different AWS tools in tandem or perhaps your team just loves the flexibility that AWS gives you between the building and deploying software. If yo… Read more Why is AWS CloudFormation So Great for Development Teams?

Have you ever wondered how to make your development projects run smoothly especially when it comes down to figuring out why features are throwing errors or not functioning to specifications? In this post, I will show you how 729Solutions used the tools… Read more How to Use New Relic to Help Speed Up Your Development Projects

HubSpot has a Solution for All Aspects of Sales and Marketing The more I learn about HubSpot, the more I see it as an invaluable asset and one of the most used tools in my tool belt. If you are working on any aspect of marketing or sales, like myself, … Read more HubSpot Sales Software Brings Clarity to Sales Teams

Sometimes you need a Custom App Solution to get the most out of Zendesk. Case Study: ASG A common ask we see here at 729 Solutions with our Zendesk clients is the need to move a bunch of existing information from the customer service tool that they are… Read more Is it time to migrate to Zendesk or adopt a Custom App?

Connect All Your Tools For Better Zendesk Success Is your team looking to increase Zendesk efficiency and make the customer service experience smoother for both your agents and your customers? If your company is one of the 50,000 teams already using Sl… Read more Learn How to Increase Zendesk Efficiency with BubbleIQ

The internet turned 30 years old this month and it is mind-blowing to think where it all started and how it has evolved over the years. The internet has changed the way we do business, shop, communicate, work, learn and so much more. I am very interest… Read more HTML, CSS, and JavaScript: An Evolution and Influence on Zendesk