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Zendesk ticket types and what they mean for you Each ticket that comes into Zendesk is automatically assigned a life cycle of New. You can sort your tickets by their lifecycle designation to help prioritize your agents’ workflows and stay more focused.… Read more Zendesk ticket types and priorities: what you should know

As briefly described in one of our first posts about GitHub, there are many features provided that help make it such a good choice for developers. Here is a quick overview of each feature you can utilize within GitHub. Code Review – Make code rev… Read more GitHub Features

This post was updated on 2/25/2020 to reflect changes in the availability of apps in the GitHub Marketplace. GitHub apps are meant to help you streamline your process, to build and improve your workflow and help your team maintain a smooth-running syst… Read more 5 GitHub Apps to Help Improve Your Flow

One of the most useful features about your Zendesk Guide (Help Center/Knowledge Base) is that it can be customized to match your company’s branding. Integrated branding ensures that your customer has a seamless experience, and can easily identify your … Read more Applying Branding to Your Zendesk Guide

The Maker community is a long-standing space where people take DIY to the next level. Makers explore engineering in a non-constrained environment and give others jumping-off points for getting into things like electronics, woodworking, or 3D printing. … Read more 3 Unique Maker Youtube Channels to subscribe to Right Now

Amazon CloudFront is a web-based service that gets the distribution of your static and dynamic web content delivered to your users super fast! CloudFront delivers your content through a worldwide network of data centers called edge locations. If a user… Read more What is Amazon CloudFront?

Elastic Beanstalk is built on top of the proven AWS infrastructure. It takes full advantage of Amazon EC2, Elastic Load Balancing, Amazon CloudWatch, Auto Scaling, and other AWS services. You get all of the economy and scalability of AWS in a form that… Read more What is AWS Elastic Beanstalk?

Amazon Elastic Compute Cloud (Amazon EC2) provides secure, resizable compute capacity in the cloud. This means that users can rent virtual computers on which they can run their own computer applications and no matter how your computing requirements cha… Read more What is Amazon EC2?

Amazon S3 is object storage. its purpose is to retain and recover any amount of data from anywhere. This data includes things like websites, mobile apps, and corporate applications to mention a few. S3 was built to be durable and AWS thoroughly underst… Read more What is Amazon S3?

The Knowledge Capture App is a new app currently in Beta that is available for Guide Professional Plan. You must also have a Help Center. The app works to bring your existing knowledge base into your tickets and puts all the great information within yo… Read more What is the Zendesk Knowledge Capture App?

After you have taken the time to put together a beautiful and comprehensive Zendesk Guide and Knowledge Base for your end-users, you have to find a way to get that information to the masses. Go where your customers are So… where do your customers hang … Read more Want to get the most out of your Zendesk internal knowledge base? Here are some ways to spread the word…

Your customer has submitted a support request and a ticket has been created in Zendesk. What happens to that ticket next, and how do you know when a ticket has been resolved? There are five stages in the life cycle of a Zendesk ticket: New Open Pending… Read more The Zendesk Ticket Lifecycle

What is a Zendesk Ticket? Tickets are the action items in Zendesk that give your agents the information they need to assist your customers. Zendesk tickets typically begin with a support request from your customer. Tickets can be created to provide sup… Read more What is a Zendesk Ticket?

What Level of Zendesk Support Do you need? When it comes to deciding what level of Zendesk to start with it really comes down to the needs of your company and the needs of your customer service team, who will be your front line Zendesk users. If your b… Read more What Level of Zendesk Support Do you need?

Agents Agents are your support staff, they will use your Zendesk instance the most and are usually the front line for your Zendesk team. The extent of their ability is set by admins defining permissions and privileges. Zendesk agents are at the center … Read more Understanding Agents and Admins in Zendesk

Question: What makes your clients flock to your product? Answer: Providing stellar out-of-this-world customer service!   How do you find the right customer service tool for your company? Finding useful and insightful customer service software is a… Read more Why Zendesk is the Best Customer Service Tool for Your Company

As mentioned in the previous 3D printing/droid post, setting up the printer with basic functionality took about three hours to go from putting it together to running and spitting out a mess of spaghetti. Once it was clear the machine was heating and fu… Read more Setting Up A New 3D Printer!

Is technology beautiful? Or can art be technological? Maybe the answer to both is yes. Beauty and creativity can be found in unexpected places, oftentimes using or made with technologies both old and new.   80-year old wooden escalators were given… Read more When Art and Technology Meet

Do you work in the non-technical part of tech and find yourself needing a Wikipedia page open at all times when talking to your developers or find it hard to keep up when they start talking shop? Five MORE developer acronyms to have in your pocket for … Read more Common Developer Acronyms: Part 2

In a world where we are constantly looking at and interacting with our devices, quality design is just as important as the technology running behind the scenes. Design has so many different aspects that must be considered for any project: colors, shape… Read more Four Innovative Design Blogs to Keep Your Design Team Motivated