Our Blog

The 729 Solutions Blog is a place for us to showcase our unique approach to engineering, UI/UX design, our awesome partnerships with other companies and the voices of our growing team.

Monkey reading a book in chair

Bring Machine Learning to your Zendesk Instance with MonkeyLearn

By Allegra Medina-Smith | Mar 12, 2019 | Partnerships, Zendesk

Is your Zendesk team getting what they need to be efficient? Zendesk is meant to make customer service much easier and more efficient. Your team is likely doing the best they can with the standard offerings from Zendesk Support. But do you find that they are getting swamped with certain kinds of tickets? Or maybe… Continue reading Bring Machine Learning to your Zendesk Instance with MonkeyLearn

Code on laptop

Why Is Software Testing So Important To Successful Engineering?

By Chuck Fitzpatrick | Feb 28, 2019 | Consulting, Development

Why We Test Much has been written about software testing. There are examples and tutorials for every kind of software testing under the sun at the end of a Google search. Unit tests, Smoke tests, UI tests, workflow tests, Load tests, and Hydration tests, just to name but a few! As Developers write code, they… Continue reading Why Is Software Testing So Important To Successful Engineering?

Network

Custom Solutions Create More Success Within Zendesk

By Allegra Medina-Smith | Feb 25, 2019 | Partnerships, Zendesk

Case Study: Netflix We have found that many companies using Zendesk often want the platform to perform capabilities, make connections or work in ways that meet their own specific needs and therefore are not features or integrations included in the base Zendesk infrastructure. Netflix needed a custom solution that worked with their very specific translation… Continue reading Custom Solutions Create More Success Within Zendesk

Analytics

Your Customer Service Experience Gets Better with Zendesk Explore

By Allegra Medina-Smith | Jan 28, 2019 | Partnerships, Zendesk

Ask and you shall receive! Are you a Zendesk admin looking for ways to better understand how to improve customer interactions for both your clients and your team of agents? A common problem we have seen when doing Zendesk Efficiency Reports is the need for better customer analytics, that connect to all parts of the… Continue reading Your Customer Service Experience Gets Better with Zendesk Explore

Orange block Harvest Logo

One Solution for all your Time Tracking and Billing Problems

By James Loren | Jan 24, 2019 | Operations

The Harvest time tracking app solves operations worst problem As the VP of Operations of a technology consulting firm you are always looking for ways to increase efficiency and make sure that your clients are as happy as possible. After years of working in operations, I’ve used many different ways of tracking time, from Excel… Continue reading One Solution for all your Time Tracking and Billing Problems

Hexagon background

Case Study: Suited Connector Gets a New Relic Efficiency Review

By Allegra Medina-Smith | Jan 21, 2019 | New Relic, Partnerships

Is your team making the most of New Relic? Suited Connector operates several websites designed to educate consumers about important financial information. They take the confusing, overwhelming, and intimidating experience of finding the right loan lender and make it simple and easy to understand. They even connect you with the lender they feel will best… Continue reading Case Study: Suited Connector Gets a New Relic Efficiency Review

Laptop on desk

No Silver Bullet: Creating an Experimental Devops Culture

By Graham Silbermann | Jan 17, 2019 | Philosophy

I wrote this article because, as a New Relic Partner, we have many customers coming to us with slow applications, environment issues, and other performance issues that we are asked to diagnose and fix. But, I began to notice a pattern, unrealistic expectations of how to solve an increasingly complex problem. They wanted to find… Continue reading No Silver Bullet: Creating an Experimental Devops Culture

Implementing Practical AI

Implementing Practical AI for your Support Team

By Allegra Medina-Smith | Jan 15, 2019 | Partnerships

Use Agent Time Wisely Many companies using Zendesk to support their customer service offerings are looking for ways to increase efficiency throughout their instance. How can we make it easier for agents to focus on the most unique and uncommon tickets? What is leading to people needing artificial intelligence(AI) support most often? Proliferation of channels… Continue reading Implementing Practical AI for your Support Team

Cyber Security

Sophos Announces Endpoint Detection and Response

By Allegra Medina-Smith | Jan 14, 2019 | Partnerships, Sophos

Intercept X – Now with Endpoint Detection and Response (EDR) Earlier this fall Sophos announced that they were adding Endpoint Detection and Response (EDR) to their Intercept X Advanced tool, which uses AI to create strong end-to-end endpoint protection. The addition of EDR rounds out an already amazing security product by giving you new insight… Continue reading Sophos Announces Endpoint Detection and Response

Green and White Hexagon Mosaic

VECTOR VS. RASTER IMAGES

By Bob Tait | Jan 10, 2019 | Design

Note: “Raster” images are also often referred to as “Bitmap” images. For the sake of this article, I’ll stick to calling them “Raster” files/images, but they’re often interchangeable. FORGIVE US FOR FORGETTING Graphic designers often forget that not everyone knows the differences between Vector and Raster images. As designers, we use both every day and… Continue reading VECTOR VS. RASTER IMAGES

Home Web Security

Looking to Beef Up Your Home Web Security?

By Allegra Medina-Smith | Dec 24, 2018 | Partnerships, Sophos

If you are looking to improve your home web security, Sophos Home offers great security protections of their business tools for individuals and families, meaning you can get the same real-time protection from the latest ransomware, malicious software, and hacking attempts for all your home internet and computer systems. Home Web Security Through Sophos Security… Continue reading Looking to Beef Up Your Home Web Security?

Subscribe

Want to keep up with what we are doing? Hear about what’s coming next straight to your inbox!

Please complete this required field.
Please enter a valid email.
Please complete this required field.

CATEGORIES

RECENT POSTS