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Is your Zendesk team getting what they need to be efficient? Zendesk is meant to make customer service much easier and more efficient. Your team is likely doing the best they can with the standard offerings from Zendesk Support. But do you find that they are getting swamped with certain kinds of tickets? Or maybe… Continue reading Bring Machine Learning to your Zendesk Instance with MonkeyLearn

Stop Using So Many Tools to Talk to Your Customers! Is your company new and ready to set up customer service as you launch a new product? Or perhaps your company is ready to improve the customer support they offer and want to streamline the process all into one place. Many companies are using one… Continue reading Zendesk Suite Changes How You Talk to Customers

CMYK, RGB, & Spot Colors What is the difference, and why does it matter? I’ve found myself explaining to clients why their business cards won’t look as bright as the colors on their computer monitor (if printed in CYMK) or why it’ll be hard to match that color from their brochure perfectly on their website.… Continue reading CMYK, RGB, & Spot Colors

Why We Test Much has been written about software testing. There are examples and tutorials for every kind of software testing under the sun at the end of a Google search. Unit tests, Smoke tests, UI tests, workflow tests, Load tests, and Hydration tests, just to name but a few! As Developers write code, they… Continue reading Why Is Software Testing So Important To Successful Engineering?

Case Study: Netflix We have found that many companies using Zendesk often want the platform to perform capabilities, make connections or work in ways that meet their own specific needs and therefore are not features or integrations included in the base Zendesk infrastructure. Netflix needed a custom solution that worked with their very specific translation… Continue reading Custom Solutions Create More Success Within Zendesk

The Problem You’ve got a comprehensive tool like HubSpot, but realize that you would love for it to connect to, speak to, or work with another great tool your team uses on a regular basis.  You want to improve your team’s efficiency and workflow. The Solution Insert  HubSpot Integrations here! The right integration can make… Continue reading Connect with HubSpot Integrations

How does your team communicate throughout the day? 729 Solutions is a global company.  We have team members all over the world! We know from experience that having the best tools to do our jobs makes all the difference when we are spread so far apart – and an effective communication tool must be at… Continue reading Solve Your Team Communication Woes with Slack

Work Transitions Can Create Unique Needs For Individuals 729 Solutions was contracted by a healthcare clinician who was in the process of transitioning from a group practice to a solo practice. He wanted to establish a web presence as a newly solo practitioner. It was also important that this website is created and implemented in… Continue reading Case Study: AWS Cloud Solutions

PPI? DPI? RESOLUTION? WHAT ARE THEY TALKING ABOUT?! As web designers, we often work with clients that throw around terms like DPI or Resolution, but then find that clients don’t seem to fully understand what any of it means. Even as professionals, it can get a little confusing. Since these terms get thrown around a… Continue reading Understanding Resolution vs Pixel Dimension

My Website Isn’t Bringing In Organic Traffic.  Now What? Here’s the scenario – You’ve spent a lot of time building a beautiful new website, started a blog, and expanded your social media efforts – but now you are frustrated because you are still not getting the traffic you expected.  What’s the deal? You might not… Continue reading How To Use HubSpot for SEO

Ask and you shall receive! Are you a Zendesk admin looking for ways to better understand how to improve customer interactions for both your clients and your team of agents? A common problem we have seen when doing Zendesk Efficiency Reports is the need for better customer analytics, that connect to all parts of the… Continue reading Your Customer Service Experience Gets Better with Zendesk Explore

The Harvest time tracking app solves operations worst problem As the VP of Operations of a technology consulting firm you are always looking for ways to increase efficiency and make sure that your clients are as happy as possible. After years of working in operations, I’ve used many different ways of tracking time, from Excel… Continue reading One Solution for all your Time Tracking and Billing Problems

Is your team making the most of New Relic? Suited Connector operates several websites designed to educate consumers about important financial information. They take the confusing, overwhelming, and intimidating experience of finding the right loan lender and make it simple and easy to understand. They even connect you with the lender they feel will best… Continue reading Case Study: Suited Connector Gets a New Relic Efficiency Review

I wrote this article because, as a New Relic Partner, we have many customers coming to us with slow applications, environment issues, and other performance issues that we are asked to diagnose and fix. But, I began to notice a pattern, unrealistic expectations of how to solve an increasingly complex problem. They wanted to find… Continue reading No Silver Bullet: Creating an Experimental Devops Culture

Are you getting what you need from your Zendesk surveys? Every business wants to learn from their customers. Getting the right feedback from your client base can be invaluable when building and keeping their trust long term. Even when you are using a tool like Zendesk, finding the right way to get the information that… Continue reading Zendesk Gets Even Better with Custom Surveys

Use Agent Time Wisely Many companies using Zendesk to support their customer service offerings are looking for ways to increase efficiency throughout their instance. How can we make it easier for agents to focus on the most unique and uncommon tickets? What is leading to people needing artificial intelligence(AI) support most often? Proliferation of channels… Continue reading Implementing Practical AI for your Support Team

Intercept X – Now with Endpoint Detection and Response (EDR) Earlier this fall Sophos announced that they were adding Endpoint Detection and Response (EDR) to their Intercept X Advanced tool, which uses AI to create strong end-to-end endpoint protection. The addition of EDR rounds out an already amazing security product by giving you new insight… Continue reading Sophos Announces Endpoint Detection and Response

Note: “Raster” images are also often referred to as “Bitmap” images. For the sake of this article, I’ll stick to calling them “Raster” files/images, but they’re often interchangeable. FORGIVE US FOR FORGETTING Graphic designers often forget that not everyone knows the differences between Vector and Raster images. As designers, we use both every day and… Continue reading VECTOR VS. RASTER IMAGES

You’re ready to get your day started and you step outside only to be enveloped by a cloudy, grey sky. Maybe you sigh and drag your feet a bit, but you know you must carry on with your day. Your list of errands feels endless and each task seems more tiresome than the last. Then,… Continue reading Using Color In UX Design Can Influence How Your Users Feel

If you are looking to improve your home web security, Sophos Home offers great security protections of their business tools for individuals and families, meaning you can get the same real-time protection from the latest ransomware, malicious software, and hacking attempts for all your home internet and computer systems. Home Web Security Through Sophos Security… Continue reading Looking to Beef Up Your Home Web Security?