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An Easy Way for Teams to Track Their Agents’ Success & Find Coaching Opportunities If you use Zendesk, you are probably aware that one of its biggest perks is scalability. It’s perfect for teams of all sizes, from 3 people to thousands, and can han… Read more Workforce Management with Tymeshift

It’s a Simple Solution With A lot of Value Zendesk provides many features to help you integrate your instance with your social media accounts and improve your customer service through these avenues. Zendesk allows you to integrate almost any social med… Read more Using Zendesk To Improve Customer Service Through Your Social Media

Machine Learning is Making Customer Service Easier for Everyone AI and Machine Learning are becoming increasingly common needs among our clients seeking support for Zendesk. It seems the trend for customer service models is moving towards teams that ar… Read more Customer Support is Renewed with Artificial Intelligence

It’s time to support all of your AWS resources together in one place Does your development team use many different AWS tools in tandem or perhaps your team just loves the flexibility that AWS gives you between the building and deploying software. If yo… Read more Why is AWS CloudFormation So Great for Development Teams?

Have you ever wondered how to make your development projects run smoothly especially when it comes down to figuring out why features are throwing errors or not functioning to specifications? In this post, I will show you how 729Solutions used the tools… Read more How to Use New Relic to Help Speed Up Your Development Projects

HubSpot has a Solution for All Aspects of Sales and Marketing The more I learn about HubSpot, the more I see it as an invaluable asset and one of the most used tools in my tool belt. If you are working on any aspect of marketing or sales, like myself, … Read more HubSpot Sales Software Brings Clarity to Sales Teams

Sometimes you need a Custom App Solution to get the most out of Zendesk. Case Study: ASG A common ask we see here at 729 Solutions with our Zendesk clients is the need to move a bunch of existing information from the customer service tool that they are… Read more Is it time to migrate to Zendesk or adopt a Custom App?

Connect All Your Tools For Better Zendesk Success Is your team looking to increase Zendesk efficiency and make the customer service experience smoother for both your agents and your customers? If your company is one of the 50,000 teams already using Sl… Read more Learn How to Increase Zendesk Efficiency with BubbleIQ

The internet turned 30 years old this month and it is mind-blowing to think where it all started and how it has evolved over the years. The internet has changed the way we do business, shop, communicate, work, learn and so much more. I am very interest… Read more HTML, CSS, and JavaScript: An Evolution and Influence on Zendesk

Responsive web design services make your site mobile-friendly and beautiful Have you ever quit reading a website on your cell phone because the text was too small and difficult to read? Have you had to struggle to pinch and pan back and forth across th… Read more Let’s learn all about responsive websites

Machine learning, a subset of artificial intelligence, is becoming an important addition for many companies. It is the study of algorithms and statistical models that computers use to perform specific tasks without needing prior instructions, relying o… Read more How to Build and Deploy Machine Learning with Amazon SageMaker

Empower Your Zendesk Agents to Do Better Work As a company grows and hires more employees, it becomes increasingly important to have a solid training program. Zendesk’s platform comes with a bit of a learning curve, and when it comes to customer servic… Read more Improve Customer Service Performance with Dynamic Training from Lessonly

Being a front end developer is sometimes an odd place to find yourself. Your work is translating a designer’s designs into HTML and CSS, sometimes JavaScript too. In the best-case scenario, requests are easy to implement because you have a good P… Read more Inside the Mind of a Front End Developer: One Request, Many Possibilities

Time To Adopt A Marketing Strategy! Marketing can sometimes feel a bit overwhelming when you are trying to keep track of a blog, social media, SEO, email… the list goes on. If your team is small the task of keeping track of clicks and analytics while a… Read more HubSpot Inbound Marketing Tools

Is your Zendesk team getting what they need to be efficient? Zendesk is meant to make customer service much easier and more efficient. Your team is likely doing the best they can with the standard offerings from Zendesk Support. But do you find that th… Read more Bring Machine Learning to your Zendesk Instance with MonkeyLearn

Stop Using So Many Tools to Talk to Your Customers! Is your company new and ready to set up customer service as you launch a new product? Or perhaps your company is ready to improve the customer support they offer and want to streamline the process all… Read more Zendesk Suite Changes How You Talk to Customers

CMYK, RGB, & Spot Colors What is the difference, and why does it matter? I’ve found myself explaining to clients why their business cards won’t look as bright as the colors on their computer monitor (if printed in CYMK) or why it’ll be hard to matc… Read more CMYK, RGB, & Spot Colors

Why We Test Much has been written about software testing. There are examples and tutorials for every kind of software testing under the sun at the end of a Google search. Unit tests, Smoke tests, UI tests, workflow tests, Load tests, and Hydration test… Read more Why Is Software Testing So Important To Successful Engineering?

Case Study: Netflix We have found that many companies using Zendesk often want the platform to perform capabilities, make connections or work in ways that meet their own specific needs and therefore are not features or integrations included in the base… Read more Custom Solutions Create More Success Within Zendesk

The Problem You’ve got a comprehensive tool like HubSpot, but realize that you would love for it to connect to, speak to, or work with another great tool your team uses on a regular basis.  You want to improve your team’s efficiency and workflow.… Read more Connect with HubSpot Integrations