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A phone call can be an impressive way to reach your customers, especially as people get more and more comfortable interacting through digital platforms. Just think how much easier and faster it might be for your Zendesk agents to deal with certain type… Read more Understanding Zendesk Talk

AWS tools can be used to support many different kinds of technologies, websites, and applications. It is no wonder that game creators also use AWS to help scale and run their platforms. Here is a selection of AWS blog posts from the last year that show… Read more AWS Blog Posts To Check Out – Gaming Edition!

At the beginning of 2018 New Relic has announced new cloud integrations. If you are using cloud-based software and integrations these updates could be the key to your success and it probably about time to incorporate them. These integrations for Google… Read more New Relic Cloud Integrations

Introducing GitHub Premium Plus! GitHub prides itself on the level of support that they offer their community, no matter if you are with a team or working independently. To continue to offer this support and recognize that some people and teams want a … Read more Whats New At GitHub: Premium Plus

What Are Landing Pages Landing pages are the gateway that links your online users to your unique content, converting these visitors into leads. A landing page typically has several components: Information about the content you’re offering A form to col… Read more How to Use Hubspot Landing Pages

If you want to see the complete history of a ticket in Zendesk, start by looking at the ticket events. Ticket events show every single update or change made to the ticket, including when properties are added, changed, or removed, and whether those chan… Read more Reviewing Ticket History In Zendesk

From time to time we come across a website that seems to crash at every turn. Recently we worked with a company that was experiencing exactly this problem over and over again. From a user perspective, their site ran extremely slow, with pages taking ov… Read more AWS Case Study

The GitHub blog offers a lot of useful information for Git users and developers in general. Here are a few posts from the last couple of months that we found interesting and thought others might like to check out. Show your projects in motion with anim… Read more GitHub Blog Posts That Are Worth A Closer Look

What Are Pillar Pages? A pillar page is a resource page that pulls together information, resources, and posts into a single and comprehensive location. Pillar pages are typically organized by topic and then further broken down into smaller subtopics. P… Read more Pillar Content and Topic Clusters

Zendesk has recently added a new feature to their enterprise-level called Skills-Based Routing. This routing system is yet another way Zendesk aims to streamline your team’s workflow and your clients’ experience with customer service. Routing lets you … Read more Zendesk Skills Based Routing

Sometimes you get multiple tickets about the same issue, from the same end-user, in short succession. For cases like this, we recommend merging tickets in Zendesk to make sure you only answer an end-user once and avoid doing lots of repeat work. The pr… Read more Merging Tickets in Zendesk

On July 12th, 2018, GitHub rolled out GitHub Enterprise 2.14. This upgrade to the Enterprise system offers many new tools and changes for both developers and administrators alike. You can easily upgrade here and begin getting the new features ASAP! The… Read more New At GitHub

AWS is vast and has many different tools and programs to help ensure its customers have the best environment that they can for building and interacting with the internet. AWS knows that it’s customers expect to be able to integrate with many other popu… Read more Integrating tools with AWS

Conditions and actions are the terms used within Zendesk to describe the statements created in triggers and automation, that help to specify what the trigger or automation is looking for in order to run a command. Zendesk Conditions There can be more t… Read more What are Zendesk Conditions?

What are Buyer Personas? User or Buyer Personas are the various avatars that represent your customers or any other individuals who will be interacting with your product. By creating a well-defined user persona, you can determine what the important char… Read more Buyer Personas for Inbound Marketing

New Relic has many functions and can be used and set up in many ways to accommodate the developers and the teams that are using it. Here are three New Relic blog posts that we think are worth a read if you are currently adopting New Relic, looking to i… Read more Make New Relic Work For You

At the end of last year Zendesk began offering Multi-Select Fields within tickets. This is a ticket field that gives you the option to choose multiple values from a list. This feature was much needed since sometimes one answer is not enough and this al… Read more Multi-Select Fields in Zendesk

Have you ever wondered how New Relic could be helping you, perhaps in new ways you have never thought of before? The New Relic Blog is full of insightful information and helpful tips on making New Relic work for you as best it can. Here are four New Re… Read more New Relic Posts To Read If You Want To Learn More About DevOps

As your business makes changes and grows bigger, so should the workflows and business rules within your Zendesk instance. Something that worked for your business, in the beginning, may no longer make sense and it may be time to update your processes. M… Read more What is a Zendesk Sandbox and Why Should You Use It?

We’ve talked about some of our favorite tools before, and today we want to share another one with you: HubSpot. HubSpot describes itself as “inbound marketing and sales software that helps companies attract visitors, convert leads, and close customers.… Read more Inbound Marketing with HubSpot