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AWS is vast and has many different tools and programs to help ensure its customers have the best environment that they can for building and interacting with the internet. AWS knows that it’s customers expect to be able to integrate with many other popu… Read more Integrating tools with AWS

Conditions and actions are the terms used within Zendesk to describe the statements created in triggers and automation, that help to specify what the trigger or automation is looking for in order to run a command. Zendesk Conditions There can be more t… Read more What are Zendesk Conditions?

What are Buyer Personas? User or Buyer Personas are the various avatars that represent your customers or any other individuals who will be interacting with your product. By creating a well-defined user persona, you can determine what the important char… Read more Buyer Personas for Inbound Marketing

New Relic has many functions and can be used and set up in many ways to accommodate the developers and the teams that are using it. Here are three New Relic blog posts that we think are worth a read if you are currently adopting New Relic, looking to i… Read more Make New Relic Work For You

At the end of last year Zendesk began offering Multi-Select Fields within tickets. This is a ticket field that gives you the option to choose multiple values from a list. This feature was much needed since sometimes one answer is not enough and this al… Read more Multi-Select Fields in Zendesk

Have you ever wondered how New Relic could be helping you, perhaps in new ways you have never thought of before? The New Relic Blog is full of insightful information and helpful tips on making New Relic work for you as best it can. Here are four New Re… Read more New Relic Posts To Read If You Want To Learn More About DevOps

As your business makes changes and grows bigger, so should the workflows and business rules within your Zendesk instance. Something that worked for your business, in the beginning, may no longer make sense and it may be time to update your processes. M… Read more What is a Zendesk Sandbox and Why Should You Use It?

We’ve talked about some of our favorite tools before, and today we want to share another one with you: HubSpot. HubSpot describes itself as “inbound marketing and sales software that helps companies attract visitors, convert leads, and close customers.… Read more Inbound Marketing with HubSpot

If you are ready to incorporate GitHub as a part of your workflow, then you should first understand why teams choose to go with GitHub Enterprise over working within the infrastructure on GitHub.com. Collaboration Collaboration is a key part of why peo… Read more GitHub Enterprise vs. GitHub.com

Placeholders When you’re providing service to your customers, you want them to feel that they are being listened to by a real human, rather than simply receiving an auto-response. Zendesk facilitates this personal relationship with your customer throug… Read more Using Placeholders in Zendesk

New Relic offers a wide variety of services and support to their users, as they want to ensure the best experience possible. Through solutions like comprehensive Documentation and New Relic University where you can teach yourself and through their Expl… Read more New Relic Services and Support

Both triggers and automations can be an invaluable contribution to your workflow in Zendesk. You can edit, activate, deactivate, or delete them by accessing the business rules portion of the admin dashboard. In many ways triggers and automations are ve… Read more What are triggers and automations in Zendesk?

DevOps is an agile philosophy that combines aspects of software development and operations. This philosophy advocates for the use of automations and monitoring all steps of software construction, aiming for shorter development cycles, increase in frequ… Read more New Relic DevOps

Here at 729 Solutions we see a lot of value in the products that New Relic offers developers and think there are many ways to improve your workflow by utilizing them. Just like our last New Relic post, we want to showcase and take a look at it’s fabulo… Read more New Relic Product Overview 2

What is a Macro in Zendesk? As you start to receive tickets through Zendesk, you’ll probably begin to see issues that are the same for more than one customer. This might be a general issue, such as needing a password reset, or a specific issue when som… Read more Using Macros in Zendesk

Here at 729 Solutions we want to promote tools and products that we actually like and use, New Relic is one of a kind software engineering tool that we use on a regular basis, so we thought we would showcase their great products. Here are three of New … Read more New Relic Product Overview

Integrations can help make your GitHub instance more efficient and keep your team even more connected. Here are eight super common integrations GitHub users can use: CloudBees helps build, test and deploy applications to production, utilizing continuou… Read more 8 Super Common GitHub Integrations

GitHub works because it is based on the idea that sharing ideas and collaboration can make building code better. Open source is truly the way to do this and GitHub continues to expand and make its product better because of the sheer number of developer… Read more GitHub Community Values

Zendesk ticket types and what they mean for you Each ticket that comes into Zendesk is automatically assigned a life cycle of New. You can sort your tickets by their lifecycle designation to help prioritize your agents’ workflows and stay more focused.… Read more Zendesk ticket types and priorities: what you should know

As briefly described in one of our first posts about GitHub, there are many features provided that help make it such a good choice for developers. Here is a quick overview of each feature you can utilize within GitHub. Code Review – Make code rev… Read more GitHub Features