Our Blog

The 729 Solutions Blog is a place for us to showcase our unique approach to engineering, UI/UX design, our awesome partnerships with other companies and the voices of our growing team.

What is a Zendesk Sandbox and Why Should You Use It?

What is a Zendesk Sandbox and Why Should You Use It?

By Allegra Medina | Jul 16, 2018 | Partnerships, Zendesk

As your business makes changes and grows bigger, so should the workflows and business rules within your Zendesk instance. Something that worked for your business, in the beginning, may no longer make sense and it may be time to update your processes. Making any changes to your production environment can be unpredictable and you don’t… Continue reading What is a Zendesk Sandbox and Why Should You Use It?

Using Placeholders in Zendesk

Using Placeholders in Zendesk

By Allegra Medina | Jul 2, 2018 | Partnerships, Zendesk

Placeholders When you’re providing service to your customers, you want them to feel that they are being listened to by a real human, rather than simply receiving an auto-response. Zendesk facilitates this personal relationship with your customer through Placeholders. If you’ve used Mail Merge before, you’ll find Placeholders work the same as Mail Merge fields.… Continue reading Using Placeholders in Zendesk

What are triggers and automations in Zendesk?

What are triggers and automations in Zendesk?

By Allegra Medina | Jun 21, 2018 | Partnerships, Zendesk

Both triggers and automations can be an invaluable contribution to your workflow in Zendesk. You can edit, activate, deactivate, or delete them by accessing the business rules portion of the admin dashboard. In many ways triggers and automations are very similar, they both define a set of actions that will occur when a ticket matches… Continue reading What are triggers and automations in Zendesk?

New Relic DevOps

New Relic DevOps

By Allegra Medina | Jun 18, 2018 | New Relic, Partnerships

DevOps is an agile philosophy that combines aspects of software development and operations. This philosophy advocates for the use of automations and monitoring all steps of software construction, aiming for shorter development cycles, increase in frequency of deployments and more dependable releases. New Relic can help you integrate DevOps procedures and philosophy into you work… Continue reading New Relic DevOps

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8 Super Common GitHub Integrations

By Allegra Medina | May 28, 2018 | GitHub, Partnerships

Integrations can help make your GitHub instance more efficient and keep your team even more connected. Here are eight super common integrations GitHub users can use: CloudBees helps build, test and deploy applications to production, utilizing continuous delivery practices. Travis CI offers continuous integration services for building and testing software hosted at GitHub. CircleCi helps teams… Continue reading 8 Super Common GitHub Integrations

Zendesk Ticket Types and Priorities

Zendesk ticket types and priorities: what you should know

By Allegra Medina | May 17, 2018 | Partnerships, Zendesk

Zendesk ticket types and what they mean for you Each ticket that comes into Zendesk is automatically assigned a life cycle of New. You can sort your tickets by their lifecycle designation to help prioritize your agents’ workflows and stay more focused. Adding a Ticket Type is optional, but it can be very useful when… Continue reading Zendesk ticket types and priorities: what you should know

GitHub Features

GitHub Features

By Allegra Medina | May 14, 2018 | GitHub, Partnerships

As briefly described in one of our first posts about GitHub, there are many features provided that help make it such a good choice for developers. Here is a quick overview of each feature you can utilize within GitHub. Code Review – Make code review an essential part of your team’s workflow.The code review feature… Continue reading GitHub Features

Applying branding to your Zendesk Guide

Applying Branding to Your Zendesk Guide

By Allegra Medina | May 3, 2018 | Brand Identity Design, Design, Partnerships, Zendesk, Zendesk Guide

One of the most useful features about your Zendesk Guide (Help Center/Knowledge Base) is that it can be customized to match your company’s branding. Integrated branding ensures that your customer has a seamless experience, and can easily identify your company based on the look or feel of either your website or your Guide. Or can… Continue reading Applying Branding to Your Zendesk Guide

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