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Both triggers and automations can be an invaluable contribution to your workflow in Zendesk. You can edit, activate, deactivate, or delete them by accessing the business rules portion of the admin dashboard. In many ways triggers and automations are ve… Read more What are triggers and automations in Zendesk?

Online security isn’t just for the big-name websites; it’s an issue that should be carefully addressed by every company with a web presence, regardless of size or type. Not only is having a secure website the right thing to do but soon having a secure … Read more Every Website Needs an SSL Certificate

DevOps is an agile philosophy that combines aspects of software development and operations. This philosophy advocates for the use of automations and monitoring all steps of software construction, aiming for shorter development cycles, increase in frequ… Read more New Relic DevOps

By now you understand Agile and its merry friends, and have an inkling of how much more your current organization could accomplish by implementing Agile methodologies. Next up, is how to convince management that Agile is the right way to get work done.… Read more How does Agile Impact an Organization

Here at 729 Solutions we see a lot of value in the products that New Relic offers developers and think there are many ways to improve your workflow by utilizing them. Just like our last New Relic post, we want to showcase and take a look at it’s fabulo… Read more New Relic Product Overview 2

What is a Macro in Zendesk? As you start to receive tickets through Zendesk, you’ll probably begin to see issues that are the same for more than one customer. This might be a general issue, such as needing a password reset, or a specific issue when som… Read more Using Macros in Zendesk

Here at 729 Solutions we want to promote tools and products that we actually like and use, New Relic is one of a kind software engineering tool that we use on a regular basis, so we thought we would showcase their great products. Here are three of New … Read more New Relic Product Overview

The NASA Innovative Advanced Concepts Program nurtures visionary ideas that could transform future NASA missions with the creation of new technology and breakthroughs in engineering, computer science and biomechanics. You can find all of this years pha… Read more NIAC Showcase

Integrations can help make your GitHub instance more efficient and keep your team even more connected. Here are eight super common integrations GitHub users can use: CloudBees helps build, test and deploy applications to production, utilizing continuou… Read more 8 Super Common GitHub Integrations

Although our team is physically located all across the United States, 729 Solutions loves being based in San Francisco and working with other San Francisco Bay Area companies. I’m a San Francisco Native, and this is my home. I bought a house on the str… Read more Why We Like Working With Other San Francisco Companies

GitHub works because it is based on the idea that sharing ideas and collaboration can make building code better. Open source is truly the way to do this and GitHub continues to expand and make its product better because of the sheer number of developer… Read more GitHub Community Values

Sometimes it’s hard to decide when it’s time to go outside of your company for resources. In this blog post, we break down when you should keep the work in-house versus when it’s time to hire an agency to pick up the slack. Reasons to use in-hous… Read more When To Hire An Agency

Zendesk ticket types and what they mean for you Each ticket that comes into Zendesk is automatically assigned a life cycle of New. You can sort your tickets by their lifecycle designation to help prioritize your agents’ workflows and stay more focused.… Read more Zendesk ticket types and priorities: what you should know

As briefly described in one of our first posts about GitHub, there are many features provided that help make it such a good choice for developers. Here is a quick overview of each feature you can utilize within GitHub. Code Review – Make code rev… Read more GitHub Features

Exactly what is a favicon? You’ve heard of it – you think you know what it is… but… wait.  No. It’s referred to in many terms – an icon, bookmark icon, tab icon, URL icon, shortcut icon, website icon, website symbol, site icon, and mor… Read more What is a Favicon?

This post was updated on 2/25/2020 to reflect changes in the availability of apps in the GitHub Marketplace. GitHub apps are meant to help you streamline your process, to build and improve your workflow and help your team maintain a smooth-running syst… Read more 5 GitHub Apps to Help Improve Your Flow

One of the most useful features about your Zendesk Guide (Help Center/Knowledge Base) is that it can be customized to match your company’s branding. Integrated branding ensures that your customer has a seamless experience, and can easily identify your … Read more Applying Branding to Your Zendesk Guide

The Maker community is a long-standing space where people take DIY to the next level. Makers explore engineering in a non-constrained environment and give others jumping-off points for getting into things like electronics, woodworking, or 3D printing. … Read more 3 Unique Maker Youtube Channels to subscribe to Right Now

Amazon CloudFront is a web-based service that gets the distribution of your static and dynamic web content delivered to your users super fast! CloudFront delivers your content through a worldwide network of data centers called edge locations. If a user… Read more What is Amazon CloudFront?

What was it like running a development shop In San Francisco when 729 first got started 15 years ago? This actually dates back even further than that, I am a big believer in the idea that computer science and software engineering are separate but relat… Read more San Francisco Tech Through the Years