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If you’ve ever spent any time on project management, you’ll know that there are lots of project management methodologies and techniques out there. Waterfall, Kanban, and Agile to name a few. There are many more, and each one has its own advantages and … Read more What is Velocity Based Agile?

Amazon S3 is object storage. its purpose is to retain and recover any amount of data from anywhere. This data includes things like websites, mobile apps, and corporate applications to mention a few. S3 was built to be durable and AWS thoroughly underst… Read more What is Amazon S3?

The Knowledge Capture App is a new app currently in Beta that is available for Guide Professional Plan. You must also have a Help Center. The app works to bring your existing knowledge base into your tickets and puts all the great information within yo… Read more What is the Zendesk Knowledge Capture App?

On March 21, 2018, Drupal announced the discovery of a dangerous security flaw that requires an immediate patch. Without the patch, your website could be the victim of exploits by hackers. Although no attacks have been reported by Drupal so far, they r… Read more Dangerous Drupal Security Flaw Could Put Your Site at Risk

After you have taken the time to put together a beautiful and comprehensive Zendesk Guide and Knowledge Base for your end-users, you have to find a way to get that information to the masses. Go where your customers are So… where do your customers hang … Read more Want to get the most out of your Zendesk internal knowledge base? Here are some ways to spread the word…

Your customer has submitted a support request and a ticket has been created in Zendesk. What happens to that ticket next, and how do you know when a ticket has been resolved? There are five stages in the life cycle of a Zendesk ticket: New Open Pending… Read more The Zendesk Ticket Lifecycle

What is a Zendesk Ticket? Tickets are the action items in Zendesk that give your agents the information they need to assist your customers. Zendesk tickets typically begin with a support request from your customer. Tickets can be created to provide sup… Read more What is a Zendesk Ticket?

Proud Partnership – New Relic Navigator Partner 729 Solutions is proud to announce we are one of the first New Relic Navigator Partners!  We’ve met the qualifications to be Navigators and completed a 90-day onboarding program. The… Read more 729 Solutions is A New Relic Navigator Partner

We Are Worldwide 729 Solutions is based out of San Francisco – but did you know, our team members are all over the world? From San Francisco to Philadelphia, San Diego, Argentina, Miami, Hawaii, and India. We’re spread across many time zones, spe… Read more What Developers say about GitHub

What Level of Zendesk Support Do you need? When it comes to deciding what level of Zendesk to start with it really comes down to the needs of your company and the needs of your customer service team, who will be your front line Zendesk users. If your b… Read more What Level of Zendesk Support Do you need?

Chef 14: Coming April 2018 According to Chef.io, the release of Chef Client 14 and ChefDK 3 is happening in early April, 2018. Chef claims this version will be fast and user friendly.  With promises of removing old code, increasing security, and p… Read more Upcoming Chef 14 Release

Agents Agents are your support staff, they will use your Zendesk instance the most and are usually the front line for your Zendesk team. The extent of their ability is set by admins defining permissions and privileges. Zendesk agents are at the center … Read more Understanding Agents and Admins in Zendesk

Question: What makes your clients flock to your product? Answer: Providing stellar out-of-this-world customer service!   How do you find the right customer service tool for your company? Finding useful and insightful customer service software is a… Read more Why Zendesk is the Best Customer Service Tool for Your Company

As mentioned in the previous 3D printing/droid post, setting up the printer with basic functionality took about three hours to go from putting it together to running and spitting out a mess of spaghetti. Once it was clear the machine was heating and fu… Read more Setting Up A New 3D Printer!

So you have Chef… now what? Read these articles and get started with your automation. Chef 101: The Road to Best Practices Nick Rycar gives us the low down on Chef basics by beginning with a list of commonly used terminology in the world of Chef such a… Read more 3 Noteworthy Articles on Learning Chef

Is technology beautiful? Or can art be technological? Maybe the answer to both is yes. Beauty and creativity can be found in unexpected places, oftentimes using or made with technologies both old and new.   80-year old wooden escalators were given… Read more When Art and Technology Meet

Do you work in the non-technical part of tech and find yourself needing a Wikipedia page open at all times when talking to your developers or find it hard to keep up when they start talking shop? Five MORE developer acronyms to have in your pocket for … Read more Common Developer Acronyms: Part 2

How do you use GitHub? Support for your Development Process: Learn How to Use GitHub GitHub is a web-based Git repository that provides a user friendly interface for you to use it’s many features. From version control and code review to project an… Read more Learn How to Use GitHub

In a world where we are constantly looking at and interacting with our devices, quality design is just as important as the technology running behind the scenes. Design has so many different aspects that must be considered for any project: colors, shape… Read more Four Innovative Design Blogs to Keep Your Design Team Motivated

Lambda – A 729 Solutions Favorite AWS Lambda is a favorite service of ours here at 729 Solutions. From the approach of paying for only what you use to the ability to run and scale your code – Lambda’s got it all. A Little About Lambda The L… Read more AWS Lambda