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What was it like running a development shop In San Francisco when 729 first got started 15 years ago? This actually dates back even further than that, I am a big believer in the idea that computer science and software engineering are separate but relat… Read more San Francisco Tech Through the Years

Elastic Beanstalk is built on top of the proven AWS infrastructure. It takes full advantage of Amazon EC2, Elastic Load Balancing, Amazon CloudWatch, Auto Scaling, and other AWS services. You get all of the economy and scalability of AWS in a form that… Read more What is AWS Elastic Beanstalk?

Being part of a company with employees all over the world, we work primarily out of our homes… garages… and coffee shops in the cities we call home.  I’m sure I speak to the majority of the group in saying that I enjoy my pajamas and the dog as my… Read more Pajamas, RAFT, & Brainstorming

Amazon Elastic Compute Cloud (Amazon EC2) provides secure, resizable compute capacity in the cloud. This means that users can rent virtual computers on which they can run their own computer applications and no matter how your computing requirements cha… Read more What is Amazon EC2?

If you’ve ever spent any time on project management, you’ll know that there are lots of project management methodologies and techniques out there. Waterfall, Kanban, and Agile to name a few. There are many more, and each one has its own advantages and … Read more What is Velocity Based Agile?

Amazon S3 is object storage. its purpose is to retain and recover any amount of data from anywhere. This data includes things like websites, mobile apps, and corporate applications to mention a few. S3 was built to be durable and AWS thoroughly underst… Read more What is Amazon S3?

The Knowledge Capture App is a new app currently in Beta that is available for Guide Professional Plan. You must also have a Help Center. The app works to bring your existing knowledge base into your tickets and puts all the great information within yo… Read more What is the Zendesk Knowledge Capture App?

On March 21, 2018, Drupal announced the discovery of a dangerous security flaw that requires an immediate patch. Without the patch, your website could be the victim of exploits by hackers. Although no attacks have been reported by Drupal so far, they r… Read more Dangerous Drupal Security Flaw Could Put Your Site at Risk

After you have taken the time to put together a beautiful and comprehensive Zendesk Guide and Knowledge Base for your end-users, you have to find a way to get that information to the masses. Go where your customers are So… where do your customers hang … Read more Want to get the most out of your Zendesk internal knowledge base? Here are some ways to spread the word…

Your customer has submitted a support request and a ticket has been created in Zendesk. What happens to that ticket next, and how do you know when a ticket has been resolved? There are five stages in the life cycle of a Zendesk ticket: New Open Pending… Read more The Zendesk Ticket Lifecycle

What is a Zendesk Ticket? Tickets are the action items in Zendesk that give your agents the information they need to assist your customers. Zendesk tickets typically begin with a support request from your customer. Tickets can be created to provide sup… Read more What is a Zendesk Ticket?

Proud Partnership – New Relic Navigator Partner 729 Solutions is proud to announce we are one of the first New Relic Navigator Partners!  We’ve met the qualifications to be Navigators and completed a 90-day onboarding program. The… Read more 729 Solutions is A New Relic Navigator Partner

We Are Worldwide 729 Solutions is based out of San Francisco – but did you know, our team members are all over the world? From San Francisco to Philadelphia, San Diego, Argentina, Miami, Hawaii, and India. We’re spread across many time zones, spe… Read more What Developers say about GitHub

What Level of Zendesk Support Do you need? When it comes to deciding what level of Zendesk to start with it really comes down to the needs of your company and the needs of your customer service team, who will be your front line Zendesk users. If your b… Read more What Level of Zendesk Support Do you need?

Chef 14: Coming April 2018 According to Chef.io, the release of Chef Client 14 and ChefDK 3 is happening in early April, 2018. Chef claims this version will be fast and user friendly.  With promises of removing old code, increasing security, and p… Read more Upcoming Chef 14 Release

Agents Agents are your support staff, they will use your Zendesk instance the most and are usually the front line for your Zendesk team. The extent of their ability is set by admins defining permissions and privileges. Zendesk agents are at the center … Read more Understanding Agents and Admins in Zendesk

Question: What makes your clients flock to your product? Answer: Providing stellar out-of-this-world customer service!   How do you find the right customer service tool for your company? Finding useful and insightful customer service software is a… Read more Why Zendesk is the Best Customer Service Tool for Your Company

As mentioned in the previous 3D printing/droid post, setting up the printer with basic functionality took about three hours to go from putting it together to running and spitting out a mess of spaghetti. Once it was clear the machine was heating and fu… Read more Setting Up A New 3D Printer!

So you have Chef… now what? Read these articles and get started with your automation. Chef 101: The Road to Best Practices Nick Rycar gives us the low down on Chef basics by beginning with a list of commonly used terminology in the world of Chef such a… Read more 3 Noteworthy Articles on Learning Chef

Is technology beautiful? Or can art be technological? Maybe the answer to both is yes. Beauty and creativity can be found in unexpected places, oftentimes using or made with technologies both old and new.   80-year old wooden escalators were given… Read more When Art and Technology Meet