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Zendesk has recently added a new feature to their enterprise-level called Skills-Based Routing. This routing system is yet another way Zendesk aims to streamline your team’s workflow and your clients’ experience with customer service. Routing lets you … Read more Zendesk Skills Based Routing

The Constant Contact API, managed by TIBCO’s Mashery, will no longer support TLS v1.0 or v1.1 when establishing secure connections. Because of changes made to meet new regulations set by  PCI (The Payment Card Industry Data Security Standard) TIBC… Read more Constant Contact API is Making Some Changes

Sometimes you get multiple tickets about the same issue, from the same end-user, in short succession. For cases like this, we recommend merging tickets in Zendesk to make sure you only answer an end-user once and avoid doing lots of repeat work. The pr… Read more Merging Tickets in Zendesk

3D printing is becoming a very popular hobby as prices for printers have become much more varied, which has made them more accessible to more people. There are also many websites, blogs, and YouTube Channels, that cater to all aspects of 3D printing, s… Read more 3D Printer Makers

On July 12th, 2018, GitHub rolled out GitHub Enterprise 2.14. This upgrade to the Enterprise system offers many new tools and changes for both developers and administrators alike. You can easily upgrade here and begin getting the new features ASAP! The… Read more New At GitHub

AWS is vast and has many different tools and programs to help ensure its customers have the best environment that they can for building and interacting with the internet. AWS knows that it’s customers expect to be able to integrate with many other popu… Read more Integrating tools with AWS

Conditions and actions are the terms used within Zendesk to describe the statements created in triggers and automation, that help to specify what the trigger or automation is looking for in order to run a command. Zendesk Conditions There can be more t… Read more What are Zendesk Conditions?

What are Buyer Personas? User or Buyer Personas are the various avatars that represent your customers or any other individuals who will be interacting with your product. By creating a well-defined user persona, you can determine what the important char… Read more Buyer Personas for Inbound Marketing

Here at 729 Solutions we are always thinking about how we can help support more women in STEM and in business. One way to support a more diverse tech world is to educate ourselves about those women who have made great strides in this business already a… Read more The Women Leading Tech

New Relic has many functions and can be used and set up in many ways to accommodate the developers and the teams that are using it. Here are three New Relic blog posts that we think are worth a read if you are currently adopting New Relic, looking to i… Read more Make New Relic Work For You

At the end of last year Zendesk began offering Multi-Select Fields within tickets. This is a ticket field that gives you the option to choose multiple values from a list. This feature was much needed since sometimes one answer is not enough and this al… Read more Multi-Select Fields in Zendesk

Technology and Fashion have always gone hand in hand, both industries have thrived on pushing the envelope in order to change people’s minds and influence culture. In 2018 we are seeing the creative results of this influence more than ever. Check out t… Read more Tech and Fashion

Have you ever wondered how New Relic could be helping you, perhaps in new ways you have never thought of before? The New Relic Blog is full of insightful information and helpful tips on making New Relic work for you as best it can. Here are four New Re… Read more New Relic Posts To Read If You Want To Learn More About DevOps

If Velocity Based Agile is all about success, what does success look like? Here are two examples of how 729 Solutions used Velocity Based Agile to achieve customer happiness. Case Study #1 Client: Larvol Business Scenario: Give the client clear insight… Read more Velocity Based Agile in the Wild: Two Case Studies

As your business makes changes and grows bigger, so should the workflows and business rules within your Zendesk instance. Something that worked for your business, in the beginning, may no longer make sense and it may be time to update your processes. M… Read more What is a Zendesk Sandbox and Why Should You Use It?

We’ve talked about some of our favorite tools before, and today we want to share another one with you: HubSpot. HubSpot describes itself as “inbound marketing and sales software that helps companies attract visitors, convert leads, and close customers.… Read more Inbound Marketing with HubSpot

If you are ready to incorporate GitHub as a part of your workflow, then you should first understand why teams choose to go with GitHub Enterprise over working within the infrastructure on GitHub.com. Collaboration Collaboration is a key part of why peo… Read more GitHub Enterprise vs. GitHub.com

In 3D printing you take a model and you use what’s called a slicer; this slicer takes the software and turns it into what’s called G-code. That G-code is the instructions for the 3D printer (or for a CNC machine or for a laser cutter…… Read more How 3D Printing Works

Placeholders When you’re providing service to your customers, you want them to feel that they are being listened to by a real human, rather than simply receiving an auto-response. Zendesk facilitates this personal relationship with your customer throug… Read more Using Placeholders in Zendesk

With products like Amazon Alexa and robot companions like Buddy becoming more and more commonplace inside peoples homes as well as in the bigger world around us, we are seeing AI (Artificial Intelligence) advancements moving rapidly and permeating most… Read more New Growth in Artificial Intelligence