Our Blog

The 729 Solutions Blog is a place for us to showcase our unique approach to engineering, UI/UX design, our awesome partnerships with other companies and the voices of our growing team.

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Monitor and Manage your applications better with Amazon CloudWatch

By Allegra Medina-Smith | May 9, 2019 | AWS, Partnerships

Do you need more transparency into your applications and systems? Amazon CloudWatch is a service built for developers, system operators, site reliability engineers (SRE), and IT managers that monitors and manages your cloud. CloudWatch gives users insight into relevant data and actionable items to assist in monitoring applications, understanding and responding to system-wide performance changes—while… Continue reading Monitor and Manage your applications better with Amazon CloudWatch

The Acclaro Zendesk Translation Integration

The Acclaro Zendesk Translation Integration

By Allegra Medina-Smith | May 7, 2019 | Partnerships, Zendesk

Providing Multilingual Support Content is Becoming a Business Must One of the top concerns of companies with a global presence or those that are looking to expand into other markets is the ability to communicate with their customers in their native languages. Take the popular customer support platform Zendesk for example, which offers several ways… Continue reading The Acclaro Zendesk Translation Integration

Bring your Customer Support to another level; Add Zendesk Connect Today!

Bring your Customer Support to another level – Add Zendesk Connect Today!

By Allegra Medina-Smith | May 2, 2019 | Partnerships, Zendesk

It’s Time To Go Above and Beyond For Your Customers There is almost always room for customers to feel more taken care of by your customer service team. Often little things like personalization can go along way in leaving your customers feeling like they are a priority.  So what is the next step to take… Continue reading Bring your Customer Support to another level – Add Zendesk Connect Today!

Using Zendesk To Improve Customer Service Through Your Social Media

Using Zendesk To Improve Customer Service Through Your Social Media

By Manish | Apr 29, 2019 | Partnerships, Zendesk

It’s a Simple Solution With A lot of Value Zendesk provides many features to help you integrate your instance with your social media accounts and improve your customer service through these avenues. Zendesk allows you to integrate almost any social media account as its own channel. These channels can be configured to create tickets in… Continue reading Using Zendesk To Improve Customer Service Through Your Social Media

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Customer Support is Renewed with Artificial Intelligence

By Allegra Medina-Smith | Apr 25, 2019 | Philosophy, Zendesk

Machine Learning is Making Customer Service Easier for Everyone AI and Machine Learning are becoming increasingly common needs among our clients seeking support for Zendesk. It seems the trend for customer service models is moving towards teams that are supported more by AI, with the goal of making a customer’s experience, regardless of the level… Continue reading Customer Support is Renewed with Artificial Intelligence

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Why is AWS CloudFormation So Great for Development Teams?

By Allegra Medina-Smith | Apr 22, 2019 | AWS, Partnerships

It’s time to support all of your AWS resources together in one place Does your development team use many different AWS tools in tandem or perhaps your team just loves the flexibility that AWS gives you between the building and deploying software. If you are already an AWS lover or your team is looking for… Continue reading Why is AWS CloudFormation So Great for Development Teams?

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How to Use New Relic to Help Speed Up Your Development Projects

By James Loren | Apr 18, 2019 | Development, New Relic, Partnerships

Have you ever wondered how to make your development projects run smoothly especially when it comes down to figuring out why features are throwing errors or not functioning to specifications? In this post, I will show you how 729Solutions used the tools at New Relic to circumvent these pain points for a complex mobile application… Continue reading How to Use New Relic to Help Speed Up Your Development Projects

Learn How to Increase Zendesk Efficiency with BubbleIQ

Learn How to Increase Zendesk Efficiency with BubbleIQ

By Allegra Medina-Smith | Apr 3, 2019 | Partnerships, Zendesk

Connect All Your Tools For Better Zendesk Success Is your team looking to increase Zendesk efficiency and make the customer service experience smoother for both your agents and your customers? If your company is one of the 50,000 teams already using Slack to chat, then the BubbleIQ Zendesk to Slack integration might be the perfect… Continue reading Learn How to Increase Zendesk Efficiency with BubbleIQ

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HTML, CSS, and JavaScript: An Evolution and Influence on Zendesk

By Fernando | Apr 1, 2019 | Development, Partnerships, Zendesk

The internet turned 30 years old this month and it is mind-blowing to think where it all started and how it has evolved over the years. The internet has changed the way we do business, shop, communicate, work, learn and so much more. I am very interested in the technologies behind this evolution, so I… Continue reading HTML, CSS, and JavaScript: An Evolution and Influence on Zendesk

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How to Build and Deploy Machine Learning with Amazon SageMaker

By Allegra Medina-Smith | Mar 21, 2019 | AWS, Partnerships

Machine learning, a subset of artificial intelligence, is becoming an important addition for many companies. It is the study of algorithms and statistical models that computers use to perform specific tasks without needing prior instructions, relying on models and inference instead. This type of technology is commonly being used to help companies work more efficiently… Continue reading How to Build and Deploy Machine Learning with Amazon SageMaker

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Improve Customer Service Performance with Dynamic Training from Lessonly

By Allegra Medina-Smith | Mar 19, 2019 | Partnerships, Zendesk

Empower Your Zendesk Agents to Do Better Work As a company grows and hires more employees, it becomes increasingly important to have a solid training program. Zendesk’s platform comes with a bit of a learning curve, and when it comes to customer service, effective training is critical in allowing an organization to scale quickly. Once… Continue reading Improve Customer Service Performance with Dynamic Training from Lessonly

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Inside the Mind of a Front End Developer: One Request, Many Possibilities

By Bruno Waldbaum | Mar 18, 2019 | Custom Software Development, Development, Web Design Consulting

Being a front end developer is sometimes an odd place to find yourself. Your work is translating a designer’s designs into HTML and CSS, sometimes JavaScript too. In the best-case scenario, requests are easy to implement because you have a good PSD file and a good relationship with the designer. But anyone who has ever… Continue reading Inside the Mind of a Front End Developer: One Request, Many Possibilities

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