Our Blog

The 729 Solutions Blog is a place for us to showcase our unique approach to engineering, UI/UX design, our awesome partnerships with other companies and the voices of our growing team.

Network

Custom Solutions Create More Success Within Zendesk

By Allegra Medina-Smith | Feb 25, 2019 | Partnerships, Zendesk

Case Study: Netflix We have found that many companies using Zendesk often want the platform to perform capabilities, make connections or work in ways that meet their own specific needs and therefore are not features or integrations included in the base Zendesk infrastructure. Netflix needed a custom solution that worked with their very specific translation… Continue reading Custom Solutions Create More Success Within Zendesk

Analytics

Your Customer Service Experience Gets Better with Zendesk Explore

By Allegra Medina-Smith | Jan 28, 2019 | Partnerships, Zendesk

Ask and you shall receive! Are you a Zendesk admin looking for ways to better understand how to improve customer interactions for both your clients and your team of agents? A common problem we have seen when doing Zendesk Efficiency Reports is the need for better customer analytics, that connect to all parts of the… Continue reading Your Customer Service Experience Gets Better with Zendesk Explore

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Case Study: Suited Connector Gets a New Relic Efficiency Review

By Allegra Medina-Smith | Jan 21, 2019 | New Relic, Partnerships

Is your team making the most of New Relic? Suited Connector operates several websites designed to educate consumers about important financial information. They take the confusing, overwhelming, and intimidating experience of finding the right loan lender and make it simple and easy to understand. They even connect you with the lender they feel will best… Continue reading Case Study: Suited Connector Gets a New Relic Efficiency Review

Implementing Practical AI

Implementing Practical AI for your Support Team

By Allegra Medina-Smith | Jan 15, 2019 | Partnerships

Use Agent Time Wisely Many companies using Zendesk to support their customer service offerings are looking for ways to increase efficiency throughout their instance. How can we make it easier for agents to focus on the most unique and uncommon tickets? What is leading to people needing artificial intelligence(AI) support most often? Proliferation of channels… Continue reading Implementing Practical AI for your Support Team

Cyber Security

Sophos Announces Endpoint Detection and Response

By Allegra Medina-Smith | Jan 14, 2019 | Partnerships, Sophos

Intercept X – Now with Endpoint Detection and Response (EDR) Earlier this fall Sophos announced that they were adding Endpoint Detection and Response (EDR) to their Intercept X Advanced tool, which uses AI to create strong end-to-end endpoint protection. The addition of EDR rounds out an already amazing security product by giving you new insight… Continue reading Sophos Announces Endpoint Detection and Response

Home Web Security

Looking to Beef Up Your Home Web Security?

By Allegra Medina-Smith | Dec 24, 2018 | Partnerships, Sophos

If you are looking to improve your home web security, Sophos Home offers great security protections of their business tools for individuals and families, meaning you can get the same real-time protection from the latest ransomware, malicious software, and hacking attempts for all your home internet and computer systems. Home Web Security Through Sophos Security… Continue reading Looking to Beef Up Your Home Web Security?

Visual Studio plus GitHub

Bring your visuals and your code together seamlessly – try the Visual Studio/ Git integration

By Allegra Medina-Smith | Dec 20, 2018 | GitHub, Partnerships

Visual Studio and Git? You probably already know that GitHub integrates with many different services, but we want to just gently nudge you towards a new and super helpful one. The GitHub and Microsoft Visual Studio Integration is a super useful integration if you’re already working in Visual Studio and are looking to create transparency… Continue reading Bring your visuals and your code together seamlessly – try the Visual Studio/ Git integration

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Is your team using New Relic capabilities to their fullest?

By Allegra Medina-Smith | Dec 13, 2018 | New Relic, Partnerships

Quick Case Study: Configuring New Relic to support HealthBridge Financial Tools like New Relic are often purchased with a specific need in mind, but often clients do not understand all the potential that a tool has to offer. 729 Solutions helps our clients make the most out of the tools they are using (and paying… Continue reading Is your team using New Relic capabilities to their fullest?

729 Solutions In The News: Pivotal Tracker praises 729 Solutions!

729 Solutions In The News: Pivotal Tracker praises 729 Solutions!

By Allegra Medina-Smith | Dec 6, 2018 | Development, Industry News, Partnerships

We get to work with many amazing Bay Area companies and sometimes they enjoy working with us so much they write about us! Check out this blog post from Pivotal Tracker whom we have the pleasure to work with. Pivotal Tracker Here at 729 Solutions we deeply believe in the practice of agile development, and… Continue reading 729 Solutions In The News: Pivotal Tracker praises 729 Solutions!

Learn More GitHub! Check Out These Case Studies

Learn More GitHub! Check Out These Case Studies

By Allegra Medina-Smith | Nov 26, 2018 | GitHub, Partnerships

Want to Learn How GitHub Can Help Make Your Team a Success? GitHub case studies provide an interesting look at how different companies have used and customized this awesome tool to create business solutions that made sense for their teams and their customers. GitHub Case Study: NASA Jet Propulsion (JPL) Collaboration is an integral part… Continue reading Learn More GitHub! Check Out These Case Studies

sophos central

Everything You Need to Know About Sophos Central

By Allegra Medina-Smith | Nov 12, 2018 | Partnerships, Sophos

Throughout the last several posts about Sophos, we have showcased and provided overviews of their large web security product collection. Today we pull all of their products together into a singular Sophos Central. Sophos Central provides a cohesive space where all your Sophos tools can be managed at once. Dashboard Sophos Central has a beautiful… Continue reading Everything You Need to Know About Sophos Central

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