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How does your organization grade its Customer Service? What kind of marks would your customers give? Listen to today’s CX Quick Tip for sobering statistics and how other companies are using this data in their CX Strategy. Be sure to register for … Read more Tip #7: Top 10 Tips for Successful CX in 2022

If you’ve ever wondered how to increase customer spend, today’s CX Quick Tip is for you. Brandon Tidd, Zendesk Architect at 729 Solutions, shares how tailoring support options based on customer needs can help achieve this goal. Register for… Read more Tip #8: Top 10 Tips for Successful CX in 2022

In today’s CX Quick Tip, Brandon talks about customer experience and its relationship with business performance. Can you guess the percentage of business leaders reporting a direct link between the two? (Hint: It’s massive!) Register for th… Read more Tip #9: Top 10 Tips for Successful CX in 2022

Which app is experiencing the most social messaging growth for customer support? The answer might surprise you! Check out today’s top CX quick tip to find out and then register for the Zendesk “CX Trends 2022” event to start driving g… Read more Tip #10: Top 10 Tips for Successful CX in 2022

It has been more than a year since the global Covid-19 pandemic impacted businesses, and employees began to work from home. What started as a novelty “two-week quarantine” resulted in an extended work from home transition that still lingers… Read more 729 Solutions Raises The Bar With Work From Home

Zendesk is rolling out the red carpet in its first-ever “CX Academy Live,” an online event that will see startups from around the world compete in several award categories. Among the panel of esteemed judges will be our very own Zendesk “GuruR… Read more 729 Solutions Software Architect To Judge Zendesk CX Awards

Our Sales Team attends Zendesk’s SKO each year, and this year the 1-week global event went virtual – as we saw many other events do during the COVID 19 pandemic.   As a Master Zendesk Partner, we look forward to gaining invaluable insights, … Read more 729 Named Zendesk’s AMER Partner of the Year!

Zendesk Sell is a game-changing sales CRM platform that was built with sales teams in mind. It’s easy to navigate and offers intuitive tools that keep your reps running at optimal conditions. But what happens when a lead or a customer has a question th… Read more Giving Sales A Little Support

Why you Need a Customized Zendesk Guide | Zendesk’s full suite of customer service software helps businesses to make their customers happy. Zendesk Guide is the smart knowledge base solution that creates better self-service and empowered agents. How ca… Read more Top Reasons Why You Need To Customize Your Zendesk Help Center

How To Organize Help Center Content Like a Pro A powerful customer service team is crucial to delivering a great customer experience for any business. Your satisfaction rate is higher when consumers are able to get the answers they need quickly. At the… Read more Master Your Zendesk Guide Content

Plus 5 Deep Customizations 729 Solutions Can Do for You! Providing your customers with access to a self-service help center is quickly becoming a key component to any successful customer retention program. Customer success strategies take a variety of … Read more 3 Easy Ways to Customize Your Zendesk Guide Template

Zendesk Guide Customization: What Option Is Right For You? One-size doesn’t fit all when it comes to your business’s customer support needs. Zendesk Guide is a great way to allow customers to help themselves to support articles and get the answers to t… Read more How to Customize Zendesk Guide

Adding Phone Support to your Zendesk When adding phone integration to your system, it’s important to first consider what your goals are. Do you want to maximize efficiency? Increase customer satisfaction? Streamline routing? Requirements Since Zendesk … Read more Zendesk Talk & Your Phone System

A Modern Solution to Dynamic Customer Service Needs Keeping up with an influx of calls, emails, chat messages, and web inquiries require your Agents to have resources that allow them to offer exemplary service. The Zendesk family of products, headlined… Read more Zendesk Support – Getting Started Quickly

Larger companies tend to have more complex operations needs simply because they have a larger quantity of customer data flowing through their many departments. If you are using Zendesk Enterprise, you have the ability to connect your communications and… Read more Zendesk Enterprise Connects All Of Your Tools

The team at Zendesk is constantly working to improve their products and help keep your team moving forward smoothly. Here’s a little peek at what new features you can look forward to in the near future. Zendesk Agent Workspace The Zendesk Agent W… Read more Upcoming Features for Zendesk Support

Zendesk recently announced Custom Objects for all customers on Support Enterprise plans and above. This new feature makes it possible to natively store and connect new data entities (like Subscriptions), modeling your entire business in Zendesk. Before… Read more Custom Objects make your Zendesk Much More Valuable

Did you know that Zendesk is making some changes to their Apps Framework? Starting October 14th, 2019 Zendesk will no longer support apps that were built with Zendesk Apps framework version 1. These apps will no longer function!   This means that … Read more Zendesk to Remove Apps Framework v1

What has your CRM done for you lately? CRM’s tend to be a bit clunky. Sometimes they are hard to learn and use and that is awfully frustrating when you are trying to offer effective marketing, sales, and customer service. It can feel like you are a bit… Read more Zendesk Sunshine – A New Way to CRM

Smooch Messaging Messaging is the preferred form of communication for more than half of people out there, and more and more individuals prefer to chat with businesses as if they were just sending a text to a friend. The challenge for companies is offer… Read more Zendesk Welcomes Smooch to the Family