Our Blog

Are you prepared to tackle the challenge of being transparent with your AI implementations? Brandon Tidd, Zendesk Architect at 729 Solutions, talks about how crystal-clear AI policies are not just beneficial but essential in building a foundation of tr… Read more Unveiling AI’s impact and why your business needs transparent AI policies

Did you know there’s a growing divide between CX leaders and agents when it comes to integrating AI into customer support? In this video, Brandon Tidd, Zendesk Architect at 729 Solutions talks about the complex relationship and differing perspect… Read more Why CX leaders and agents clash over AI — and what to do about it

Discover the transformative power of Generative AI in enhancing chatbot capabilities and ushering in a new era of personalized customer experiences. Chatbot technology is quickly evolving and redefining what’s possible in customer experience and … Read more Boost your business and revolutionize customer experiences with Generative AI chatbots

Dive deep into the future of customer experience and support with our latest video featuring insights on Generative AI from Brandon Tidd, Zendesk Architect at 729 Solutions. What You’ll Discover: Why Watch This video is geared towards anyone seek… Read more Unlock personalized customer experiences with Generative AI to transform your business now

Introduction Qvasa is an innovative software solution, specifically tailored for Zendesk customer support environments. It uniquely addresses a critical gap in Zendesk’s capabilities: real-time alerting and monitoring. This feature is a game-chan… Read more Qvasa: Finally Bringing Alerting and Monitoring to Zendesk

Zendesk Advanced AI is quickly becoming a game changer in customer service technology. And here to talk with me about how this powerful artificial intelligence tool is transforming the way businesses provide customer support is Brandon Tidd, Software A… Read more Revolutionize your customer service with Zendesk Advanced AI

Zendesk is a customer service and sales platform that your business can use to make things easy for your customers and set your teams up for success. This video features a round table discussion with experts talking about the Zendesk Community, where Z… Read more Discover the power of the Zendesk Community as a Center of Excellence

Wireframes are an essential part of the design process providing a roadmap for user journeys. This video features an in-depth look into wireframes and their benefits with Valeria, Lead Designer at 729 Solutions. Interview Transcript James: Wireframes a… Read more Unlocking the power of wireframes: The key to successful website and mobile app design

Meet Mike! Interview Transcript James: At 729, we love to sit down and chat with the interesting people that work with us. It’s a chance to shine the spotlight on our amazing team and an opportunity to take a break and connect with each other.&nb… Read more Employee Spotlight – Mike Gray

Sitemaps are a vital component that impacts a website’s discoverability and usability. In this video interview, you will learn: Interview Transcript James: Sitemaps are a vital component that impacts a website’s discoverability and usabilit… Read more Sitemaps – The first step to great UI/UX

If you’re a Zendesk Admin or Agent, you’ll be happy to learn that Custom Statuses have finally been implemented. Solutions Architect and Zendesk Guru, Brandon Tidd talks about this long awaited Zendesk update and answers these questions: In… Read more Zendesk Custom Statuses have finally arrived

Today’s final CX Quick Tip is ready for you, and it’s a doozy: “Prioritize Customer Service like your growth depends on it.” Zendesk CX Trends 2022 is today. Even if you can’t listen live, be sure to register. You can grab… Read more Tip #1: Top 10 Tips for Successful CX in 2022

When it comes to Customer Support, is your organization providing conversational care experiences? You should know customers expect this when interacting with companies. Learn more in today’s CX Quick Tip and remember to register for Zendesk CX T… Read more Tip #2: Top 10 Tips for Successful CX in 2022

In today’s CX Quick Tip, Brandon looks into his crystal ball! The adoption (and acceptance) of Artificial Intelligence will increase in Customer Support during 2022. Is your organization ready? Register now for Zendesk CX Trends 2022 Video Transc… Read more Tip #3: Top 10 Tips for Successful CX in 2022

Does your Customer Support team feel empowered to do their job well? In today’s CX Quick tip, Brandon talks about the importance of taking care of support agents in your organization. Zendesk CX Trends 2022 is on February 10. Register now! Video … Read more Tip #4: Top 10 Tips for Successful CX in 2022

Is your organization setting itself up for CX success by investing in customer support to keep up with rising ticket volumes? Check out today’s Quick Tip and register for Zendesk CX Trends 2022 to start driving growth with customer service. Video… Read more Tip #5: Top 10 Tips for Successful CX in 2022

In our CX Quick Tip series, we’ve learned there’s a direct link between Customer Service and Business Performance. In today’s tip, you’ll find out if the voice of the customer reaches high enough in your organization. Register f… Read more Tip #6: Top 10 Tips for Successful CX in 2022

How does your organization grade its Customer Service? What kind of marks would your customers give? Listen to today’s CX Quick Tip for sobering statistics and how other companies are using this data in their CX Strategy. Be sure to register for … Read more Tip #7: Top 10 Tips for Successful CX in 2022

If you’ve ever wondered how to increase customer spend, today’s CX Quick Tip is for you. Brandon Tidd, Zendesk Architect at 729 Solutions, shares how tailoring support options based on customer needs can help achieve this goal. Register for… Read more Tip #8: Top 10 Tips for Successful CX in 2022

In today’s CX Quick Tip, Brandon talks about customer experience and its relationship with business performance. Can you guess the percentage of business leaders reporting a direct link between the two? (Hint: It’s massive!) Register for th… Read more Tip #9: Top 10 Tips for Successful CX in 2022