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If you’re a Zendesk Admin or Agent, you’ll be happy to learn that Custom Statuses have finally been implemented. Solutions Architect and Zendesk Guru, Brandon Tidd talks about this long awaited Zendesk update and answers these questions: In… Read more Zendesk Custom Statuses have finally arrived

Change can be challenging.  And if you’re a Zendesk Administrator, you’ve most likely been mentally preparing for one of the biggest behind-the-scenes changes Zendesk has made since the launch of Agent Workspace last year.  Starting at the be… Read more Meet Your New Zendesk Admin Center

Today’s final CX Quick Tip is ready for you, and it’s a doozy: “Prioritize Customer Service like your growth depends on it.” Zendesk CX Trends 2022 is today. Even if you can’t listen live, be sure to register. You can grab… Read more Tip #1: Top 10 Tips for Successful CX in 2022

When it comes to Customer Support, is your organization providing conversational care experiences? You should know customers expect this when interacting with companies. Learn more in today’s CX Quick Tip and remember to register for Zendesk CX T… Read more Tip #2: Top 10 Tips for Successful CX in 2022

In today’s CX Quick Tip, Brandon looks into his crystal ball! The adoption (and acceptance) of Artificial Intelligence will increase in Customer Support during 2022. Is your organization ready? Register now for Zendesk CX Trends 2022 Video Transc… Read more Tip #3: Top 10 Tips for Successful CX in 2022

Does your Customer Support team feel empowered to do their job well? In today’s CX Quick tip, Brandon talks about the importance of taking care of support agents in your organization. Zendesk CX Trends 2022 is on February 10. Register now! Video … Read more Tip #4: Top 10 Tips for Successful CX in 2022

Is your organization setting itself up for CX success by investing in customer support to keep up with rising ticket volumes? Check out today’s Quick Tip and register for Zendesk CX Trends 2022 to start driving growth with customer service. Video… Read more Tip #5: Top 10 Tips for Successful CX in 2022

In our CX Quick Tip series, we’ve learned there’s a direct link between Customer Service and Business Performance. In today’s tip, you’ll find out if the voice of the customer reaches high enough in your organization. Register f… Read more Tip #6: Top 10 Tips for Successful CX in 2022

How does your organization grade its Customer Service? What kind of marks would your customers give? Listen to today’s CX Quick Tip for sobering statistics and how other companies are using this data in their CX Strategy. Be sure to register for … Read more Tip #7: Top 10 Tips for Successful CX in 2022

If you’ve ever wondered how to increase customer spend, today’s CX Quick Tip is for you. Brandon Tidd, Zendesk Architect at 729 Solutions, shares how tailoring support options based on customer needs can help achieve this goal. Register for… Read more Tip #8: Top 10 Tips for Successful CX in 2022

In today’s CX Quick Tip, Brandon talks about customer experience and its relationship with business performance. Can you guess the percentage of business leaders reporting a direct link between the two? (Hint: It’s massive!) Register for th… Read more Tip #9: Top 10 Tips for Successful CX in 2022

Which app is experiencing the most social messaging growth for customer support? The answer might surprise you! Check out today’s top CX quick tip to find out and then register for the Zendesk “CX Trends 2022” event to start driving g… Read more Tip #10: Top 10 Tips for Successful CX in 2022

We’ve all been there… Trying to find the answer to a question in the middle of the night. But that friendly voice on the other end of the call is a recording, and he’s cheerfully informing you that the customer service department is closed for th… Read more Stand Out Customer Self Service

Why you Need a Customized Zendesk Guide | Zendesk’s full suite of customer service software helps businesses to make their customers happy. Zendesk Guide is the smart knowledge base solution that creates better self-service and empowered agents. How ca… Read more Top Reasons Why You Need To Customize Your Zendesk Help Center

How To Organize Help Center Content Like a Pro A powerful customer service team is crucial to delivering a great customer experience for any business. Your satisfaction rate is higher when consumers are able to get the answers they need quickly. At the… Read more Master Your Zendesk Guide Content

Plus 5 Deep Customizations 729 Solutions Can Do for You! Providing your customers with access to a self-service help center is quickly becoming a key component to any successful customer retention program. Customer success strategies take a variety of … Read more 3 Easy Ways to Customize Your Zendesk Guide Template

Zendesk Guide Customization: What Option Is Right For You? One-size doesn’t fit all when it comes to your business’s customer support needs. Zendesk Guide is a great way to allow customers to help themselves to support articles and get the answers to t… Read more How to Customize Zendesk Guide

One of the most useful features about your Zendesk Guide (Help Center/Knowledge Base) is that it can be customized to match your company’s branding. Integrated branding ensures that your customer has a seamless experience, and can easily identify your … Read more Applying Branding to Your Zendesk Guide