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One of the most useful features about your Zendesk Guide (Help Center/Knowledge Base) is that it can be customized to match your company’s branding. Integrated branding ensures that your customer has a seamless experience, and can easily identify your … Read more Applying Branding to Your Zendesk Guide

Amazon CloudFront is a web-based service that gets the distribution of your static and dynamic web content delivered to your users super fast! CloudFront delivers your content through a worldwide network of data centers called edge locations. If a user… Read more What is Amazon CloudFront?

Elastic Beanstalk is built on top of the proven AWS infrastructure. It takes full advantage of Amazon EC2, Elastic Load Balancing, Amazon CloudWatch, Auto Scaling, and other AWS services. You get all of the economy and scalability of AWS in a form that… Read more What is AWS Elastic Beanstalk?

Amazon Elastic Compute Cloud (Amazon EC2) provides secure, resizable compute capacity in the cloud. This means that users can rent virtual computers on which they can run their own computer applications and no matter how your computing requirements cha… Read more What is Amazon EC2?

Amazon S3 is object storage. its purpose is to retain and recover any amount of data from anywhere. This data includes things like websites, mobile apps, and corporate applications to mention a few. S3 was built to be durable and AWS thoroughly underst… Read more What is Amazon S3?

The Knowledge Capture App is a new app currently in Beta that is available for Guide Professional Plan. You must also have a Help Center. The app works to bring your existing knowledge base into your tickets and puts all the great information within yo… Read more What is the Zendesk Knowledge Capture App?

After you have taken the time to put together a beautiful and comprehensive Zendesk Guide and Knowledge Base for your end-users, you have to find a way to get that information to the masses. Go where your customers are So… where do your customers hang … Read more Want to get the most out of your Zendesk internal knowledge base? Here are some ways to spread the word…

Your customer has submitted a support request and a ticket has been created in Zendesk. What happens to that ticket next, and how do you know when a ticket has been resolved? There are five stages in the life cycle of a Zendesk ticket: New Open Pending… Read more The Zendesk Ticket Lifecycle

What is a Zendesk Ticket? Tickets are the action items in Zendesk that give your agents the information they need to assist your customers. Zendesk tickets typically begin with a support request from your customer. Tickets can be created to provide sup… Read more What is a Zendesk Ticket?

Proud Partnership – New Relic Navigator Partner 729 Solutions is proud to announce we are one of the first New Relic Navigator Partners!  We’ve met the qualifications to be Navigators and completed a 90-day onboarding program. The… Read more 729 Solutions is A New Relic Navigator Partner

We Are Worldwide 729 Solutions is based out of San Francisco – but did you know, our team members are all over the world? From San Francisco to Philadelphia, San Diego, Argentina, Miami, Hawaii, and India. We’re spread across many time zones, spe… Read more What Developers say about GitHub

What Level of Zendesk Support Do you need? When it comes to deciding what level of Zendesk to start with it really comes down to the needs of your company and the needs of your customer service team, who will be your front line Zendesk users. If your b… Read more What Level of Zendesk Support Do you need?

Chef 14: Coming April 2018 According to Chef.io, the release of Chef Client 14 and ChefDK 3 is happening in early April, 2018. Chef claims this version will be fast and user friendly.  With promises of removing old code, increasing security, and p… Read more Upcoming Chef 14 Release

Agents Agents are your support staff, they will use your Zendesk instance the most and are usually the front line for your Zendesk team. The extent of their ability is set by admins defining permissions and privileges. Zendesk agents are at the center … Read more Understanding Agents and Admins in Zendesk

Question: What makes your clients flock to your product? Answer: Providing stellar out-of-this-world customer service!   How do you find the right customer service tool for your company? Finding useful and insightful customer service software is a… Read more Why Zendesk is the Best Customer Service Tool for Your Company

So you have Chef… now what? Read these articles and get started with your automation. Chef 101: The Road to Best Practices Nick Rycar gives us the low down on Chef basics by beginning with a list of commonly used terminology in the world of Chef such a… Read more 3 Noteworthy Articles on Learning Chef

How do you use GitHub? Support for your Development Process: Learn How to Use GitHub GitHub is a web-based Git repository that provides a user friendly interface for you to use it’s many features. From version control and code review to project an… Read more Learn How to Use GitHub

Lambda – A 729 Solutions Favorite AWS Lambda is a favorite service of ours here at 729 Solutions. From the approach of paying for only what you use to the ability to run and scale your code – Lambda’s got it all. A Little About Lambda The L… Read more AWS Lambda

729 Solutions is now an AWS Partner! As a 15-year-old development shop we have been helping customers host and deploy high-performance websites and applications and have used almost every solution over the years. We are proud to partner with AWS, one o… Read more 729 Solutions is Delighted to be an AWS Partner

“Life’s too short for bad software.” This is New Relic’s mantra, and here at 729 Solutions, we are believers in this as well! So, what IS New Relic anyway?  How Does New Relic Work? It’s detailed information about your hardware and software –… Read more Have you ever thought “How Does New Relic Work?”