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It’s Time To Go Above and Beyond For Your Customers There is almost always room for customers to feel more taken care of by your customer service team. Often little things like personalization can go along way in leaving your customers feeling like the… Read more Bring your Customer Support to another level – Add Zendesk Connect Today!

An Easy Way for Teams to Track Their Agents’ Success & Find Coaching Opportunities If you use Zendesk, you are probably aware that one of its biggest perks is scalability. It’s perfect for teams of all sizes, from 3 people to thousands, and can han… Read more Workforce Management with Tymeshift

It’s a Simple Solution With A lot of Value Zendesk provides many features to help you integrate your instance with your social media accounts and improve your customer service through these avenues. Zendesk allows you to integrate almost any social med… Read more Using Zendesk To Improve Customer Service Through Your Social Media

Machine Learning is Making Customer Service Easier for Everyone AI and Machine Learning are becoming increasingly common needs among our clients seeking support for Zendesk. It seems the trend for customer service models is moving towards teams that ar… Read more Customer Support is Renewed with Artificial Intelligence

Sometimes you need a Custom App Solution to get the most out of Zendesk. Case Study: ASG A common ask we see here at 729 Solutions with our Zendesk clients is the need to move a bunch of existing information from the customer service tool that they are… Read more Is it time to migrate to Zendesk or adopt a Custom App?

Connect All Your Tools For Better Zendesk Success Is your team looking to increase Zendesk efficiency and make the customer service experience smoother for both your agents and your customers? If your company is one of the 50,000 teams already using Sl… Read more Learn How to Increase Zendesk Efficiency with BubbleIQ

The internet turned 30 years old this month and it is mind-blowing to think where it all started and how it has evolved over the years. The internet has changed the way we do business, shop, communicate, work, learn and so much more. I am very interest… Read more HTML, CSS, and JavaScript: An Evolution and Influence on Zendesk

Empower Your Zendesk Agents to Do Better Work As a company grows and hires more employees, it becomes increasingly important to have a solid training program. Zendesk’s platform comes with a bit of a learning curve, and when it comes to customer servic… Read more Improve Customer Service Performance with Dynamic Training from Lessonly

Is your Zendesk team getting what they need to be efficient? Zendesk is meant to make customer service much easier and more efficient. Your team is likely doing the best they can with the standard offerings from Zendesk Support. But do you find that th… Read more Bring Machine Learning to your Zendesk Instance with MonkeyLearn

Stop Using So Many Tools to Talk to Your Customers! Is your company new and ready to set up customer service as you launch a new product? Or perhaps your company is ready to improve the customer support they offer and want to streamline the process all… Read more Zendesk Suite Changes How You Talk to Customers

Case Study: Netflix We have found that many companies using Zendesk often want the platform to perform capabilities, make connections or work in ways that meet their own specific needs and therefore are not features or integrations included in the base… Read more Custom Solutions Create More Success Within Zendesk

Ask and you shall receive! Are you a Zendesk admin looking for ways to better understand how to improve customer interactions for both your clients and your team of agents? A common problem we have seen when doing Zendesk Efficiency Reports is the need… Read more Your Customer Service Experience Gets Better with Zendesk Explore

Are you getting what you need from your Zendesk surveys? Every business wants to learn from their customers. Getting the right feedback from your client base can be invaluable when building and keeping their trust long term. Even when you are using a t… Read more Zendesk Gets Even Better with Custom Surveys

Are you looking for a live chat service that will help streamline your customer service offerings? If you are already using Zendesk for your other customer service needs then adding Chat is one of the best ways that you can achieve a more efficient Zen… Read more Zendesk Chat Leads In Live Chat Services

This past week, seven of our team members attended Zendesk’s Relate 2018 Conference in San Francisco – and once again we had a wonderful time! We spent Monday getting to know our fellow Zendesk Partners, learning about exciting upcoming changes a… Read more 729 Solutions Heads To Zendesk Relate 2018!

A phone call can be an impressive way to reach your customers, especially as people get more and more comfortable interacting through digital platforms. Just think how much easier and faster it might be for your Zendesk agents to deal with certain type… Read more Understanding Zendesk Talk

If you want to see the complete history of a ticket in Zendesk, start by looking at the ticket events. Ticket events show every single update or change made to the ticket, including when properties are added, changed, or removed, and whether those chan… Read more Reviewing Ticket History In Zendesk

Zendesk has recently added a new feature to their enterprise-level called Skills-Based Routing. This routing system is yet another way Zendesk aims to streamline your team’s workflow and your clients’ experience with customer service. Routing lets you … Read more Zendesk Skills Based Routing

Sometimes you get multiple tickets about the same issue, from the same end-user, in short succession. For cases like this, we recommend merging tickets in Zendesk to make sure you only answer an end-user once and avoid doing lots of repeat work. The pr… Read more Merging Tickets in Zendesk

Conditions and actions are the terms used within Zendesk to describe the statements created in triggers and automation, that help to specify what the trigger or automation is looking for in order to run a command. Zendesk Conditions There can be more t… Read more What are Zendesk Conditions?