Our Blog

The 729 Solutions Blog is a place for us to showcase our unique approach to engineering, UI/UX design, our awesome partnerships with other companies and the voices of our growing team.

What is a Zendesk Sandbox and Why Should You Use It?

What is a Zendesk Sandbox and Why Should You Use It?

By Allegra Medina | Jul 16, 2018 | Partnerships, Zendesk

As your business makes changes and grows bigger, so should the workflows and business rules within your Zendesk instance. Something that worked for your business, in the beginning, may no longer make sense and it may be time to update your processes. Making any changes to your production environment can be unpredictable and you don’t… Continue reading What is a Zendesk Sandbox and Why Should You Use It?

Using Placeholders in Zendesk

Using Placeholders in Zendesk

By Allegra Medina | Jul 2, 2018 | Partnerships, Zendesk

Placeholders When you’re providing service to your customers, you want them to feel that they are being listened to by a real human, rather than simply receiving an auto-response. Zendesk facilitates this personal relationship with your customer through Placeholders. If you’ve used Mail Merge before, you’ll find Placeholders work the same as Mail Merge fields.… Continue reading Using Placeholders in Zendesk

What are triggers and automations in Zendesk?

What are triggers and automations in Zendesk?

By Allegra Medina | Jun 21, 2018 | Partnerships, Zendesk

Both triggers and automations can be an invaluable contribution to your workflow in Zendesk. You can edit, activate, deactivate, or delete them by accessing the business rules portion of the admin dashboard. In many ways triggers and automations are very similar, they both define a set of actions that will occur when a ticket matches… Continue reading What are triggers and automations in Zendesk?

Zendesk Ticket Types and Priorities

Zendesk ticket types and priorities: what you should know

By Allegra Medina | May 17, 2018 | Partnerships, Zendesk

Zendesk ticket types and what they mean for you Each ticket that comes into Zendesk is automatically assigned a life cycle of New. You can sort your tickets by their lifecycle designation to help prioritize your agents’ workflows and stay more focused. Adding a Ticket Type is optional, but it can be very useful when… Continue reading Zendesk ticket types and priorities: what you should know

Applying branding to your Zendesk Guide

Applying Branding to Your Zendesk Guide

By Allegra Medina | May 3, 2018 | Brand Identity Design, Design, Partnerships, Zendesk, Zendesk Guide

One of the most useful features about your Zendesk Guide (Help Center/Knowledge Base) is that it can be customized to match your company’s branding. Integrated branding ensures that your customer has a seamless experience, and can easily identify your company based on the look or feel of either your website or your Guide. Or can… Continue reading Applying Branding to Your Zendesk Guide

Zendesk theme Esk example

Want to get the most out of your Zendesk internal knowledge base? Here are some ways to spread the word…

By Allegra Medina | Mar 19, 2018 | Partnerships, Zendesk

After you have taken the time to put together a beautiful and comprehensive Zendesk Guide and Knowledge Base for your end-users, you have to find a way to get that information to the masses. Go where your customers are So… where do your customers hang out? Insta? LinkedIn? Facebook? Go there! One of the best… Continue reading Want to get the most out of your Zendesk internal knowledge base? Here are some ways to spread the word…

Why Zendesk is the Best Customer Service Tool for Your Company

Why Zendesk is the Best Customer Service Tool for Your Company

By Allegra Medina | Feb 20, 2018 | Partnerships, Zendesk

Question: What makes your clients flock to your product? Answer: Providing stellar out-of-this-world customer service!   How do you find the right customer service tool for your company? Finding useful and insightful customer service software is a challenge that many businesses are trying to overcome While there are a lot of choices out there, as… Continue reading Why Zendesk is the Best Customer Service Tool for Your Company

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729 Solutions is now a Zendesk Developer Partner

By Allegra Medina-Smith | Sep 15, 2017 | Partnerships, Zendesk

729 Solutions is Now a Zendesk Developer Partner 729 Solutions is pleased to announce that we have become a Zendesk Developer Partner to help customers implement and integrate their products with this leading customer service platform. Zendesk provides a cloud-based customer support platform that allows quicker and easier interaction between businesses and customers. Learn more… Continue reading 729 Solutions is now a Zendesk Developer Partner

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