Our Blog

Ask and you shall receive! Are you a Zendesk admin looking for ways to better understand how to improve customer interactions for both your clients and your team of agents? A common problem we have seen when doing Zendesk Efficiency Reports is the need… Read more Your Customer Service Experience Gets Better with Zendesk Explore

The Harvest time tracking app solves operations worst problem As the VP of Operations of a technology consulting firm you are always looking for ways to increase efficiency and make sure that your clients are as happy as possible. After years of workin… Read more One Solution for all your Time Tracking and Billing Problems

Is your team making the most of New Relic? Suited Connector operates several websites designed to educate consumers about important financial information. They take the confusing, overwhelming, and intimidating experience of finding the right loan lend… Read more Case Study: Suited Connector Gets a New Relic Efficiency Review

I wrote this article because, as a New Relic Partner, we have many customers coming to us with slow applications, environment issues, and other performance issues that we are asked to diagnose and fix. But, I began to notice a pattern, unrealistic expe… Read more No Silver Bullet: Creating an Experimental Devops Culture

Are you getting what you need from your Zendesk surveys? Every business wants to learn from their customers. Getting the right feedback from your client base can be invaluable when building and keeping their trust long term. Even when you are using a t… Read more Zendesk Gets Even Better with Custom Surveys

Use Agent Time Wisely Many companies using Zendesk to support their customer service offerings are looking for ways to increase efficiency throughout their instance. How can we make it easier for agents to focus on the most unique and uncommon tickets?… Read more Implementing Practical AI for your Support Team

Note: “Raster” images are also often referred to as “Bitmap” images. For the sake of this article, I’ll stick to calling them “Raster” files/images, but they’re often interchangeable. FORGIVE US FOR FORGETTING Graphic designers often forget that … Read more VECTOR VS. RASTER IMAGES

You’re ready to get your day started and you step outside only to be enveloped by a cloudy, grey sky. Maybe you sigh and drag your feet a bit, but you know you must carry on with your day. Your list of errands feels endless and each task seems more tir… Read more Using Color In UX Design Can Influence How Your Users Feel

Visual Studio and Git? You probably already know that GitHub integrates with many different services, but we want to just gently nudge you towards a new and super helpful one. The GitHub and Microsoft Visual Studio Integration is a super useful integra… Read more Bring your visuals and your code together seamlessly – try the Visual Studio/ Git integration

Team building is as important as proper training or regular meetings might be to the health and growth of a company. It’s meant to help your team get to know one another, learn to thrive in new environments and encounter new skills to bring back to the… Read more Team Building is Key: 729 Solutions Takes On An Escape Room

Quick Case Study: Configuring New Relic to support HealthBridge Financial Tools like New Relic are often purchased with a specific need in mind, but often clients do not understand all the potential that a tool has to offer. 729 Solutions helps our cli… Read more Is your team using New Relic capabilities to their fullest?

Are you looking for a live chat service that will help streamline your customer service offerings? If you are already using Zendesk for your other customer service needs then adding Chat is one of the best ways that you can achieve a more efficient Zen… Read more Zendesk Chat Leads In Live Chat Services

We get to work with many amazing Bay Area companies and sometimes they enjoy working with us so much they write about us! Check out this blog post from Pivotal Tracker whom we have the pleasure to work with. Pivotal Tracker Here at 729 Solutions we dee… Read more 729 Solutions In The News: Pivotal Tracker praises 729 Solutions!

Give your friends and family something unique and fun this year for the holidays. There is literally a fun tech gadget for everyone in your life! Here are a few suggestions for last minute stocking stuffers: Amazon Introduces Its Newest Fire Stick The … Read more Fun Tech Stocking Stuffers For 2018!

Kubernetes on AWS Is your team looking for a solution to orchestrating a multi-cloud operating system? Kubernetes on AWS might be the solution you are looking for. Kubernetes is an open-source container management and orchestration tool that uses AWS a… Read more Using Kubernetes on AWS

The world of hosting has flown off the ground and into the cloud. This can be a challenging transition for some businesses who are reluctant to leave a system they feel familiar with. Training your staff takes time and becoming an expert in new tools i… Read more How to Move Your Clients to the Cloud as an MSP

Want to Learn How GitHub Can Help Make Your Team a Success? GitHub case studies provide an interesting look at how different companies have used and customized this awesome tool to create business solutions that made sense for their teams and their cus… Read more Learn More GitHub! Check Out These Case Studies

Keep Your Home Entertainment System Singing! Nothing ups your “Netflix and chill” night more than having quality speakers for your home entertainment system. Lots of options are available, including both traditional wired and modern Bluetooth speakers.… Read more Best Speakers of 2018

This past week, seven of our team members attended Zendesk’s Relate 2018 Conference in San Francisco – and once again we had a wonderful time! We spent Monday getting to know our fellow Zendesk Partners, learning about exciting upcoming changes a… Read more 729 Solutions Heads To Zendesk Relate 2018!

Managing Client Needs As a Managed Service Provider (MSP), you have a lot on your plate. Your clients all have unique and growing needs. Sometimes they stick with old technologies that are comfortable instead of going through an update process that fee… Read more How to Integrate Cloud Tools into your MSP Offering