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Use Agent Time Wisely Many companies using Zendesk to support their customer service offerings are looking for ways to increase efficiency throughout their instance. How can we make it easier for agents to focus on the most unique and uncommon tickets?… Read more Implementing Practical AI for your Support Team

Note: “Raster” images are also often referred to as “Bitmap” images. For the sake of this article, I’ll stick to calling them “Raster” files/images, but they’re often interchangeable. FORGIVE US FOR FORGETTING Graphic designers often forget that … Read more VECTOR VS. RASTER IMAGES

You’re ready to get your day started and you step outside only to be enveloped by a cloudy, grey sky. Maybe you sigh and drag your feet a bit, but you know you must carry on with your day. Your list of errands feels endless and each task seems more tir… Read more Using Color In UX Design Can Influence How Your Users Feel

Visual Studio and Git? You probably already know that GitHub integrates with many different services, but we want to just gently nudge you towards a new and super helpful one. The GitHub and Microsoft Visual Studio Integration is a super useful integra… Read more Bring your visuals and your code together seamlessly – try the Visual Studio/ Git integration

Team building is as important as proper training or regular meetings might be to the health and growth of a company. It’s meant to help your team get to know one another, learn to thrive in new environments and encounter new skills to bring back to the… Read more Team Building is Key: 729 Solutions Takes On An Escape Room

Quick Case Study: Configuring New Relic to support HealthBridge Financial Tools like New Relic are often purchased with a specific need in mind, but often clients do not understand all the potential that a tool has to offer. 729 Solutions helps our cli… Read more Is your team using New Relic capabilities to their fullest?

Are you looking for a live chat service that will help streamline your customer service offerings? If you are already using Zendesk for your other customer service needs then adding Chat is one of the best ways that you can achieve a more efficient Zen… Read more Zendesk Chat Leads In Live Chat Services

We get to work with many amazing Bay Area companies and sometimes they enjoy working with us so much they write about us! Check out this blog post from Pivotal Tracker whom we have the pleasure to work with. Pivotal Tracker Here at 729 Solutions we dee… Read more 729 Solutions In The News: Pivotal Tracker praises 729 Solutions!

Give your friends and family something unique and fun this year for the holidays. There is literally a fun tech gadget for everyone in your life! Here are a few suggestions for last minute stocking stuffers: Amazon Introduces Its Newest Fire Stick The … Read more Fun Tech Stocking Stuffers For 2018!

Kubernetes on AWS Is your team looking for a solution to orchestrating a multi-cloud operating system? Kubernetes on AWS might be the solution you are looking for. Kubernetes is an open-source container management and orchestration tool that uses AWS a… Read more Using Kubernetes on AWS

The world of hosting has flown off the ground and into the cloud. This can be a challenging transition for some businesses who are reluctant to leave a system they feel familiar with. Training your staff takes time and becoming an expert in new tools i… Read more How to Move Your Clients to the Cloud as an MSP

Want to Learn How GitHub Can Help Make Your Team a Success? GitHub case studies provide an interesting look at how different companies have used and customized this awesome tool to create business solutions that made sense for their teams and their cus… Read more Learn More GitHub! Check Out These Case Studies

Keep Your Home Entertainment System Singing! Nothing ups your “Netflix and chill” night more than having quality speakers for your home entertainment system. Lots of options are available, including both traditional wired and modern Bluetooth speakers.… Read more Best Speakers of 2018

This past week, seven of our team members attended Zendesk’s Relate 2018 Conference in San Francisco – and once again we had a wonderful time! We spent Monday getting to know our fellow Zendesk Partners, learning about exciting upcoming changes a… Read more 729 Solutions Heads To Zendesk Relate 2018!

Managing Client Needs As a Managed Service Provider (MSP), you have a lot on your plate. Your clients all have unique and growing needs. Sometimes they stick with old technologies that are comfortable instead of going through an update process that fee… Read more How to Integrate Cloud Tools into your MSP Offering

Cloud Adoption There are many upsides to moving your business into the cloud. Adopting a cloud infrastructure can make storage and backups easier, improve security, reduce costs, and help your team collaborate; all faster and smoother than before cloud… Read more New Relic Cloud Adoption

Incorporating Good Design, UI, and UX Many-a-good website and app have been ruined because the time was not taken to ensure the end product was easy to use and beautiful by incorporating good design and UI/UX. These costly mistakes could have been avoi… Read more The Importance Of Good Design And UI/UX

You’re probably already familiar with the concept of a political campaign, but what does a campaign mean in inbound marketing? It has the same intent to it: a focused and concentrated effort that focuses on achieving a single goal. A campaign can be ac… Read more What is a Campaign in Inbound Marketing?

Proper drone training is becoming increasingly important to gain before releasing your new gadget into the skies. The relationship between drone operations and aviation has become progressively complex, and with more drones entering the skies the … Read more Proper Drone Training Is Crucial to Safe Flying For All

A phone call can be an impressive way to reach your customers, especially as people get more and more comfortable interacting through digital platforms. Just think how much easier and faster it might be for your Zendesk agents to deal with certain type… Read more Understanding Zendesk Talk